Assistant Service Supervisor - Emerson

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm with $95B+ in assets under management and operations in 30+ countries, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As an Assistant Service Supervisor – Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited to:

• Provide leadership and support to maintenance team members. Promote a collaborative, team work mindset
• Acts as the Service Supervisor in the absence of the Supervisor by organizing and delegating daily work
• Complete assigned work orders generated from requests for service in a timely manner
• Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed
• Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements
• Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity
• Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks
• Understand and practice of proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact
• Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible
• Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned
• Maintain inventory for maintenance at the specified property
• Troubleshoots operational failures and re-establishes building services with minimal supervisory assistance
• Complies with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
• Operate, adjust, perform maintenance and repairs on all mechanical, appliances, electrical, plumbing and HVAC related equipment in mid-rise and high-rise properties
• Successful completion of all required training programs within required timeframes
• Able to analyze and calculate mathematical data related to operational decisions

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution preferred
• Three or more years of property maintenance or related industry experience
• Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
• Hold or obtain required city and/or government licenses or permits, i.e.:
• The EPA CFC Universal Certification Technician certificate
• Pool & Spa Operator
• If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
• Possess proficient computer skills to effectively administer the required work order programs and building operations
• Proven ability to train and direct others
• Excellent interpersonal and communication skills
• Attention to detail, organization, and strong multitasking abilities
• This position is fully on-site and requires working from the assigned property five days per week
• Work indoors approximately 80% of the time and outdoors approximately 20% of the time
• Use olfactory, auditory, and visual senses
• Work standing all day
• Lift 25 lbs. or more
• Climb up and down stairs and ladders
• Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
• Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays.
• Ability to work an on-call schedule as business needs deem appropriate
• Transfer properties and work overtime when needed as business deems appropriate
• Ability to work a flexible schedule, that may include overtime, weekends and holidays, in response to business needs
• Compensation: $26/hr - $35/hr

Closing

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

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