Scope of Position:
Responsible for cleaning, processing, and storing hotel linens and uniforms in an efficient, organized manner to support the operational needs of the hotel and ensure guest satisfaction.
Primary Responsibilities:
• Receives soiled linens via bags, carts, or laundry chutes; sorts items by type, color, and level of soil. Inspects linens for damage or stains and logs any irregularities.
• Operates washers and dryers safely and efficiently, following manufacturer guidelines and ensuring proper use of chemicals and cleaning agents.
• Folds, organizes, and stores clean linens. Operates commercial laundry equipment such as sheet folders, towel folders, linen feeders, and ironing machines as needed.
• Assists with daily linen inventory and supports monthly linen counts.
• Reports any mechanical issues or equipment malfunctions to the supervisor promptly.
• Responds to guest requests regarding laundry services in a courteous and timely manner, ensuring complete guest satisfaction.
• Maintains a professional appearance and demeanor in accordance with hotel standards.
Organizational Structure:
• Reports to: Director of Housekeeping, Housekeeping Manager