Exceptional Hospitality Starts with You This role is based at our corporate office in Dallas, TX This is your chance to be part of a Marketing team that attracts and engages customers through storytelling, top-rated rewards, personalized communications, and unique partnerships. As Director, you will lead the strategy and operations of MarTech and Loyalty platforms powering Hilton Honors, customer engagement, and strategic partnerships. Reporting to the Senior Director, you will shape the MarTech product and operational roadmaps that promote business growth and advance platform capabilities. Partner with senior leaders and additional teams to align priorities, guide platform enhancements, manage the external partnership lifecycle, and support enterprise demand intake and governance. This role is an opportunity to shape the future of our MarTech platforms, leading strategy, operations, and partner management while translating needs into technology priorities and roadmaps that achieve growth and effect.
What you'll do during a typical day:
- Lead MarTech Operations strategy and roadmaps, aligning Loyalty, reimbursement, communication, and partner technologies with enterprise priorities.
- Advance platform capabilities and operational health by identifying opportunities that improve scalability, experiences, operational efficiency, controls, supportability, and risk.
- Lead Cross-team agreement and execution across Marketing & Loyalty, Technology, Portfolio Management, vendors, and external partners on projects.
- Provide executive-level visibility and leadership on platform health, roadmap progress, demand priorities, and important decisions.
Deliverables you'll take ownership of:
- Strategic and operational roadmaps for Loyalty, reimbursement, and communication platforms that define growth, enhancement priorities, dependencies, and enterprise agreement.
- MarTech Demand Governance, partnering with the Portfolio Management Team to evaluate demand and guide decisions on priorities and roadmap agreement.
- End-to-end partner lifecycle plans including onboarding, launch, support models, and ongoing operations.
What It Takes to Make the Stay
You have these minimum qualifications:
- Ten (10) or more years of experience in Marketing Technology, Product Management, Technology Operations, Information Systems, Marketing, Loyalty, Hospitality, or a related field.
- Five (5) or more years managing technology platforms, operational roadmaps, requirements, or technology-enabled capabilities.
- Three (3) or more years leading complex, multi-team projects across business, technology, vendors, and external partners.
It would be useful if you have:
- Bachelor's degree in Information Systems, Marketing, Business, Hospitality, Technology, or a related field.
- Experience in hospitality, travel, loyalty, customer marketing, or digital product environments.
- Knowledge of Agile delivery, product management, portfolio management, APIs, integrations, UAT, release management, and support.
- Experience in new MarTech capabilities, automation, AI, cloud platforms, and integrated engagement technologies.
How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $120,000 – $175,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.
How We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.
