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Added 31 mins ago
Director Sales II
Hilton Grand Vacations
Lahaina, HI
To fulfill this role successfully, you must possess the following minimum qualifications and experience: · Must have strong sense of integrity and have a customer centered focus
Added 2 hours ago
Maintenance Technician II
Hilton Grand Vacations
Daytona Beach, FL
Must have schedule flexibility to accommodate a 7-day work week and be willing to be on 24-hour call as needed · Must have excellent inter-personal skills when dealing with guests, associates, and the general public
Added 3 hours ago
Painter II (1st Shift)
Hilton Grand Vacations
Virginia Beach, VA
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Added 3 hours ago
Security Associate
Hilton Grand Vacations
Myrtle Beach, SC
To fulfill this role optimally, you must possess the following minimum qualifications and experience: · Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports
Added 4 hours ago
Sales Manager
Hilton Grand Vacations
Thornton, CO
Added 8 hours ago
In House Marketing Rep
Hilton Grand Vacations
Nashville, TN
Added 9 hours ago
Director of Engineering
Hilton Grand Vacations
Koloa, HI
To fulfill this role efficiently, you must possess the following minimum qualifications and experience: - High School Diploma or equivalent
Added 19 hours ago
HG
Maintenance Technician I
Hilton Grand Vacations
Waikoloa, HI
- $22 to $24.5 USD / hour
Our Maintenance & Engineering department operates 7 days per week · To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
Added 21 hours ago
HG
Housekeeper
Hilton Grand Vacations
Palm Desert, CA
- $18 to $19.22 USD / hour
Added 22 hours ago
Supervisor Front Desk
Hilton Grand Vacations
Orlando, FL
To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
Added 22 hours ago
Senior Housekeeper
Hilton Grand Vacations
Orlando, FL
To fulfill this role effectively, you must possess the following minimum qualifications and experience:
Added 22 hours ago
Facilities Dispatch
Hilton Grand Vacations
Orlando, FL
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
Added 23 hours ago
Vacation Sales Representative
Hilton Grand Vacations
League City, TX
Added 23 hours ago
Vacation Sales Representative
Hilton Grand Vacations
Spring, TX
Added 23 hours ago
Vacation Sales Representative
Hilton Grand Vacations
Harlingen, TX
Added 23 hours ago
Vacation Sales Representative
Hilton Grand Vacations
Katy, TX
Added 23 hours ago
Vacation Sales Representative
Hilton Grand Vacations
Pearland, TX
Added 1 day ago
In House Sales Executive
Hilton Grand Vacations
Orlando, FL
To fulfill this role optimally, you must possess the following minimum qualifications and experience: · Must have a valid Real Estate License in good standing with the state of Florida
Added 1 day ago
Sales Manager
Hilton Grand Vacations
Grand Prairie, TX
Added 1 day ago
Vacation Sales Representative
Hilton Grand Vacations
Grand Prairie, TX
Added 1 day ago
Vacation Sales Representative
Hilton Grand Vacations
Grapevine, TX
Added 1 day ago
Vacation Sales Representative
Hilton Grand Vacations
Garland, TX
Added 1 day ago
Sales Executive Action Line
Hilton Grand Vacations
Scottsdale, AZ
Added 1 day ago
Sales Representative
Hilton Grand Vacations
Fort Worth, TX
Added 1 day ago
Tour Guide Action Line I
Hilton Grand Vacations
Sedona, AZ

Closed listing

Hilton Grand Vacations

Customer Care Agent

Orlando, FL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

About the role:

As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls into booked vacations and tours. You will engage with guests and prospective owners who have responded to marketing campaigns, using your sales skills to identify their needs, overcome objections, and close bookings. This is an opportunity to showcase your ability to build rapport, create excitement around our vacation offerings, and guide customers toward securing their ideal getaway. Success in this role requires strong sales instincts, confidence on the phone, and a passion for delivering value-driven solutions that enhance the customer experience.

Key Responsibilities:

Deliver engaging, high-quality customer service in an inbound call center environment.
Assist guests who have pre-paid vacation packages by helping them plan and schedule their upcoming travel.
Respond to inquiries generated through direct mail, email campaigns, and online advertising.
Promote and sell package upgrades based on guest preferences, while supporting business goals for specific locations and travel periods.
Process payments related to new bookings, upgrades, or package changes as needed.
Address guest inquiries regarding travel dates, package details, and upcoming vacations.
Confirm and communicate all trip and tour details, ensuring guests are well-informed.
Provide support for any issues guests may encounter before or after their trip.
Maintain strict confidentiality and protect guest information in accordance with company policies.

Schedule:

The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in the timeshare or hospitality industry
Prior experience in an inbound/outbound call center environment
Proficiency in Microsoft Office, including Outlook and Word
Ideal candidates will have experience in customer service, call center operations, hospitality, sales, reservations, travel planning, or timeshare sales, with strong communication and upselling skills.

Why Team Members Love Working Here?

Driven base pay plus monthly performance incentives
Get your earned pay any time before payday through DailyPay*
Medical, Dental, and Vision benefits starting on Day One
Generous Vacation Time Off Program and Paid Sick Time
GO Hilton Discounted hotel rates worldwide
Tuition reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

What Are We Looking For? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role optimally, you will have the following minimum qualifications and experience:

High School Graduate/GED or equivalent experience
Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
Proven comfort operating in fast-paced environments with performance metrics.
Dedication to providing positive experiences for our customers and co-workers.
Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment
Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.
This role requires the ability to navigate multiple computer systems and screens simultaneously.

About employer

More about this job

Skills

Customer service
Sales
Customer experience
Process payments
Confidentiality
Microsoft Office
Microsoft Outlook
Microsoft Word
Communication skills
Upselling

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