Senior Manager, Program Management Office

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Senior Manager - Program Management Office Location: Conyers, GA (Atlanta)

What we’re looking for:

We are looking for experienced senior manager to lead our program management office (PMO) team. PMO drives new product introductions, design to value, complexity reduction and sustaining ETO project initiatives for Dover Food Retail in the North American market. He/she would function as a cross-functional team leader for a variety of product lifecycle management initiatives including new product introduction, sustaining and end of life/obsolescence for assigned product lines. He/she will establish enterprise processes that driver enterprise long range plans. He/she will establish key metrics to execute strategic programs/projects towards achieving desired cost, quality and delivery goals.

He/she would also assist senior leadership in prioritization, resource allocation and tracking of NPD, DTV, complexity reduction and sustaining initiatives. This leader will also be responsible supervising and mentoring enterprise-wide project managers or program managers under the PMO. Candidate should have strong end-to-end program management and organizational skills, proven team leadership skills, and the ability to influence and build positive working relationships across a matrixed organization.

What you’ll be responsible for in this role:

• Lead the PMO team comprising of project or program managers
• Lead deployment of new product development stage gate process across the enterprise and be a change agent in driving process discipline across cross-functional organization.
• Deliver critical enterprise projects per annual operating plan (AOP) or long range plan (LRP)
• Lead cross-functional teams (including Engineering, Manufacturing, Supply Chain, Service, Regulatory, Quality, Finance, and Product Management/Marketing) in managing and driving end-to-end concept to commercialization of identified strategic new product development projects.
• Continuously improve processes across organization to drive agility.
• Drive measurable results and influence others towards business objectives, regardless of reporting structure. Establish key performance indices (KPI) for enterprise targets and track monthly, quarterly, or annual progress towards those targets.
• Update senior/functional leadership on project prioritization, status and request for resources/staffing supporting the business cases for all assigned projects.
• Develop project management tools towards productive execution of projects across enterprise
• Conduct training and establish training materials for all cross-functional teams
• Establish risk mitigation tools and train associated teams to effectively utilize them.
• Develop critical path analyses for development projects and identify means to accelerate timelines, reduce costs, and/or mitigate risks
• Conduct weekly Core Team meetings to provide for cross-functional communication and to manage the cross-functional product development activities
• Support the development of project management best practices, processes, and continuous improvement initiatives
• Cultivate a culture of inclusion and promote a growth mentality among teams and collaborators
• Act as a mentor, thought partner, and Agile evangelist across the business in service to the consumer

What are the basic qualifications?

• Bachelor of Science degree in Engineering, Operations, Business or related field required.
• Project or Program Management Certification
• At least 8+ years of related technical experience and a proven track record of project or technical program leadership involving product lifecycle management or key business initiatives.
• 3+ years of demonstrated ability to lead a group of professionals.

What are the preferred qualifications?

• Master of Business Administration (MBA)
• Specific experience with food retail refrigeration and service industry preferred

To be a great fit for the role:

• Candidate should have strong analytical, problem-solving, and critical thinking skills
• Experience in managing technical projects and facilitating, cross-functional, integrated product team activities
• Significant experience with product development for complex systems in diversified industrial firms.
• Broad-based business acumen and technical knowledge and experience in order to understand and evaluate design and development activities across all functions
• Proven and demonstrated experience in the full life cycle of products from concept to production including commercializing new products through stage gate or toll gate process
• Strong understanding of good development engineering processes such as lean product development, Design for Excellence (DFX), Six Sigma concepts, product life cycle management etc
• Ability to analyze assigned projects, break down work into functional disciplines, and develop project plans
• Strong command of project management and development process best practices
• Outstanding written communication skills
• Strong verbal communication skills for internal and customer presentations
• Strong practical organization, facilitation, and arbitration skills
• Demonstrated ownership of tasks from cradle to grave, a “driver/go-getter” mentality, effective time management skills, and the following traits:
• Leader
• Team builder / player who collaborates using strong interpersonal skills
• Independent self-starter with initiative
• Effective multi-tasker
• Change agent

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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