Manager of Site Operations- Baltimore

Higher Achievement, is a nationally acclaimed nonprofit organization dedicated to expanding educational opportunities for middle school scholars and helping them develop the academic skills, confidence, relationships, and social-emotional competencies needed to thrive in high school and beyond.

Through rigorous academic enrichment, mentoring, community building, electives, and enrichment experiences, Higher Achievement creates a supportive environment where scholars are challenged, encouraged, and empowered to pursue their goals.

Summary: Reporting to the Director of Program Operations (DPO), the Manager of Site Operations (MSO) oversees the delivery, quality, and ongoing improvement of Higher Achievement programming at two Baltimore Achievement Centers.

Expanding the core responsibilities of a traditional Learning Director, the MSO manages programming across two sites and hires, develops, and supports part-time instructional staff. In partnership with the Mentor and Volunteer Manager (MVM), the MSO also builds volunteer mentor pipelines at both sites to ensure scholars have consistent, high-quality mentoring relationships.

With a focus on site operations, the MSO leads daily programming, staff development, scholar recruitment and retention, family engagement, and school partnerships, while providing the oversight, staff support, quality assurance, and coordination needed to keep both Centers aligned with Higher Achievement’s program model.

The ideal candidate is a relationship-centered, organized, and adaptable leader who combines strong instructional judgment with operational execution, staff development, and a commitment to scholar success.

Job Details:

• Start Date: December 2026
• Supervisor: Director of Program Operations
• Directly Manages: Part Time Instructional Staff,
• Works closely with: Mentor and Volunteer Managers, Learning Directors, Volunteers
• Position Status: Full-Time, Exempt
• Duration: Indefinite,
• Location/Office Status: Higher Achievement operates as a hybrid work environment, in Baltimore, MD. Staff may work within a hybrid arrangement, with in-person time prioritized for mission-critical activities, collaboration, and relationship building rather than a fixed number of days in the office. This position must be based within commuting distance of the assigned affiliate office.
• Schedule/Hours: Works Monday through Friday. Occasional weekend availability is required.
• During Afterschool Academy program, on center days Monday-Thursday, works on average 11:00 am to 7:00 pm schedule; on non-center days, works a standard business schedule, 9:00 am- 5:00 pm and Friday hours are 9:00 am - 1:00 pm.
• During the summer, works on average Monday-Thursday, 9:00 am- 5:00 pm and Friday, 9:00 am – 1:00 pm. All hours are excluding an up to 30 min lunch break (optional).
• Travel: Candidate must have the ability to travel between main office and Achievement Center(s) on a daily basis via reliable transportation and attend events in the location area on a regular basis. Occasional weekend availability is required, as well as availability for one annual three-day overnight college trip each summer.
• Compensation: $80,000 annual salary
• Benefits:
• Medical, dental, life insurance, long and short-term disability insurances,
• Vision, critical illness and accident insurances- employee paid
• Paid holidays each calendar year
• Paid Annual Breaks and Early Closures Fridays
• Paid annual leave per fiscal year that can be used for vacation, sick, or personal days
• 403 (b) retirement plan
• Tuition Advancement funds and Professional Development funds

To Apply: Interested applicants are encouraged to apply immediately with resume with a priority deadline of November 12, 12:00 PM, midnight. The position will remain open until all spots are filled.

Key Responsibilities:

Center Leadership and Program Quality - 30%

• Lead the day-to-day implementation and continuous improvement of Higher Achievement programming at Harlem Park, with targeted oversight and support for Creative City.
• Ensure that both Centers deliver high-quality programming aligned with Higher Achievement’s academic, social-emotional, mentoring, and enrichment model.
• Oversee the planning and implementation of core program components, including academic learning blocks, homework support, community meetings, mentoring, electives, and enrichment experiences.
• Establish clear routines, expectations, schedules, and systems that support safe, engaging, and consistent programming.
• Build a positive Center culture grounded in scholar voice, belonging, high expectations, strong relationships, and Higher Achievement’s core values.
• Monitor implementation of quality through regular observations, staff check-ins, scholar feedback, and review of program data.
• Identify operational and programmatic challenges, develop solutions, and escalate issues when additional organizational support is needed.
• Ensure that program activities reflect the developmental needs, interests, and academic priorities of scholars in grades 5–8, as applicable to each Center.

Part-Time Staff Recruitment, Hiring, Training, and Development - 25%

• Collaborate with the DPO the recruitment, selection, hiring, onboarding, training, coaching, and ongoing support of part-time teachers and other assigned Center staff.
• Establish clear role expectations, schedules, performance standards, and communication routines for part-time staff.
• Facilitate staff orientation and training on Higher Achievement’s program model, instructional practices, scholar engagement, classroom management, safeguarding, and operational procedures.
• Provide ongoing instructional coaching and performance feedback through classroom observations, lesson-plan reviews, staff meetings, and individual check-ins.
• Support staff in differentiating instruction, responding to varied scholar learning needs, fostering positive relationships, and maintaining high expectations.
• Recognize staff strengths, identify professional development needs, and implement coaching and improvement plans when necessary.
• Foster a collaborative, supportive team culture that promotes accountability, professional growth, and shared responsibility for scholar outcomes.
• Coordinate with organizational leadership and Human Resources on hiring processes, required clearances, personnel documentation, and performance management.
• Develop staffing schedules and coverage plans that ensure consistent program delivery across both Centers.

Scholar Achievement, Recruitment, and Family Engagement - 15%

• Ensure that scholars receive rigorous academic enrichment, individualized support, and meaningful opportunities to develop social-emotional and high school readiness skills.
• Monitor scholar attendance, engagement, academic progress, behavior, and participation to identify strengths and areas requiring additional support.
• Use available data and staff observations to inform instructional decisions, scholar groupings, interventions, and program improvements.
• Lead and support scholar recruitment, enrollment, orientation, and retention efforts, with particular emphasis on establishing and sustaining the Harlem Park cohort.
• Build positive, responsive relationships with families and caregivers and communicate regularly about scholar attendance, participation, progress, and support needs.
• Coordinate family orientations, conferences, and engagement opportunities in collaboration with Center staff and school partners.
• Respond to scholar and family concerns in a timely, respectful, and solutions-oriented manner.
• Promote scholar voice and choice in shaping Center culture, electives, enrichment opportunities, and community-building activities.

School Partnerships and Mentor Pipeline Development - 15%

School and community partnerships

• Maintain strong working relationships with Harlem Park Elementary/Middle School and Creative City Public Charter School leadership, teachers, counselors, and other relevant school personnel.
• Coordinate with school partners on scholar referrals, recruitment, attendance, academic priorities, space, schedules, and student support needs.
• Represent Higher Achievement professionally in school-based meetings and community engagement activities.
• Identify opportunities to strengthen coordination between Higher Achievement programming and each school's priorities.
• Partner closely with the Mentor and Volunteer Manager (MVM) to identify and develop sustainable pipelines of volunteer mentors for both Harlem Park and Creative City.
• Leverage school and community relationships to generate referrals and introductions to prospective mentors.
• Share information with the MVM about projected scholar enrollment, mentor coverage needs, recruitment progress, and anticipated gaps.

Center Operations, Safety, and Continuous Improvement - 15%

• Maintain oversight of day-to-day Center operations, including attendance tracking, staff schedules, supplies, space utilization, and program logistics.
• Ensure that required scholar records, family contacts, attendance information, and program documentation are accurate and maintained in designated organizational systems.
• Reinforce organizational and school procedures related to scholar safety, staff conduct, behavior management, transitions, arrival and dismissal, and emergency response.
• Ensure that staff understand and follow applicable safeguarding policies, incident reporting procedures, and required clearances.
• Coordinate with school personnel and organizational leadership to address operational issues and maintain a safe, welcoming learning environment.
• Monitor assigned Center expenses and supplies in accordance with approved budgets and organizational procedures.
• Participate in program planning, performance reviews, and continuous improvement processes.
• Prepare regular updates on Center implementation, staffing, scholar participation, challenges, and progress toward program goals.
• Use data, feedback, and reflection to identify improvements and strengthen the effectiveness and consistency of programming across both sites.

Qualifications

Qualifications, Experience, Skills

Required

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Five years' experience working with middle school students in education, youth development, after-school programming, or a related setting.
• Demonstrated ability to lead programs, manage multiple priorities, and ensure consistent execution.
• Experience supervising, coaching, training, or supporting staff, educators, volunteers, or youth-serving teams.
• Strong organizational, communication, relationship-building, and problem-solving skills.
• Ability to use data, observation, and feedback to improve program quality and respond to scholar needs.
• Commitment to educational equity, scholar-centered practice, and the success of young people in historically under-resourced communities.
• Ability to work collaboratively with families, school personnel, community partners, and colleagues across multiple sites.
• Ability to meet applicable employment, background-check, and safeguarding requirements.

Preferred

• Experience as a teacher, instructional coach, program manager, Learning Director, or after-school site leader.
• Experience recruiting, hiring, onboarding, and developing part-time staff.
• Experience coordinating volunteer mentors or developing community-based recruitment partnerships.
• Familiarity with middle-grades academic instruction, literacy, mathematics, social-emotional learning, and high school readiness.
• Experience launching a new program, building operational systems, or managing programming across multiple sites.
• Familiarity with Baltimore City schools and community organizations.

Higher Achievement Core Values:

Scholar-Centricity, Striving for Excellence, Power of Community, Voice, Social Justice

Physical Requirements and Work Environment: Work is regularly performed in school and office settings and includes meetings, group activities, and interaction with scholars, families, staff, and other partners. The essential functions of this position must be performed with or without reasonable accommodation. Work activities include:

• Access and move between assigned work areas to oversee programming and support staff and scholars. Work may involve sitting, standing, walking, and using stairs; alternative methods of access and task performance will be considered through the reasonable accommodation process.
• Move and position program supplies and equipment weighing up to 20 pounds, with reasonable accommodation, including equipment or assistance, as appropriate.
• Complete administrative and communication tasks using computers, telephones, and other office equipment, with assistive technology or other reasonable accommodation as needed.
• Exchange information clearly and professionally with individuals and groups through effective communication methods, with reasonable accommodation as needed.
• Monitor scholar safety and respond promptly and appropriately to incidents and emergencies, including communicating concerns and coordinating emergency procedures, with or without reasonable accommodation.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related, or a logical assignment to the position.

Higher Achievement is a proud to be an Equal Opportunity Employer. We are committed to providing an workplace where opportunities are available to all team members and applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We are committed to building a team that represents diverse backgrounds, perspectives, and skills. The more inclusive we are, the better we will be.

To Apply: Interested applicants are encouraged to apply immediately with resume with a priority deadline of November 12, 12:00 PM, midnight. The position will remain open until all spots are filled.