Aftercare Coordinator

About High Point & Affiliated Organizations (HPAO)

High Point & Affiliated Organizations is a health and human services agency dedicated to treating and preventing substance use disorders and mental illness. With programs throughout Southeastern Massachusetts, High Point offers comprehensive inpatient, outpatient, residential, and community-based services. The agency also supports survivors of abuse and violence and families experiencing homelessness. High Point believes everyone has inherent worth and dignity and strives to help individuals and families achieve positive change and improve their quality of life.

REQUIREMENTS

Maintain a courteous and professional demeanor.

Demonstrate flexibility, organization, and the ability to manage multiple tasks.

Possess strong written and verbal communication skills.

Have basic computer skills and the ability to learn and use HPAO's Electronic Health Record (EHR).

Work collaboratively with staff, clients, families, and community partners.

Understand the relationship between substance use and mental health disorders and self-help programs.

Maintain therapeutic boundaries and enforce rules respectfully.

Comply with HIPAA and 42 CFR Part 2 confidentiality regulations.

Complete required TB/Flu/COVID assessments, approved de-escalation training, and all initial and annual trainings.

DUTIES AND RESPONSIBILITIES

Manage an assigned caseload and provide direct resident care, including assessments, individual counseling, treatment plans, discharge planning, and aftercare coordination.

Facilitate daily groups and milieu activities; complete group documentation and weekly progress notes.

Maintain accurate, timely, and thorough medical records, including assessments, consents, releases, progress notes, and contact logs.

Coordinate aftercare services, appointments, referrals, and community resources to support successful transitions and sustained recovery and/or housing stability.

Build and maintain community partnerships that strengthen resident support networks.

Involve family members in treatment at the resident's request and maintain professional relationships with outside providers and contacts.

Review patient rights and responsibilities, emergency safety plans, and grievance procedures.

Participate in multidisciplinary team (MDT) meetings, treatment conferences, supervision, staff meetings, and required trainings.

Contact insurance companies for authorizations and request treatment extensions after 90 days when appropriate.

Support campus safety by responding to emergency codes, using walkie-talkies, assisting with observation checks, and providing crisis intervention, verbal de-escalation, and safety planning as needed.

Pursue ongoing professional development and perform other duties as assigned by the Program Director, Clinical Supervisor, or COO.

QUALIFICATIONS

High school diploma or GED preferred.

Associate degree in human services preferred.

One year of experience in substance use treatment and/or mental health services.

CPR certification preferred.