Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Associate - Product Onboarding Program Manager
Capital One
McLean, VA · Richmond, VA
We are looking for talented individuals to join our team as Program Managers, with an opportunity to lead either our Product Onboarding or our Product Manager Machine Learning programs. As…
Added just now
Senior Manager, Project Management
Capital One
Richmond, VA · McLean, VA
As a Senior Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver…
Added just now
Manager, Project Management - Partnerships Ops & Well Managed Team
Capital One
Richmond, VA · McLean, VA · Chicago, IL
As a Manager, Project Manager at Capital One in the Partnerships Tech and Operations team, you will drive strategy and execute on high priority projects for the company. You will be…
Added just now
Senior Full Stack Engineer
Canopy
Remote, United States
…highly collaborative squad alongside other engineers, a product manager, UX designer, and QA engineer, with the autonomy to research, hypothesize, build, test, and iterate on the best…
Added just now
Customer Support Specialist - Tier 1
Canopy
Draper, UT · South Jordan, UT
Excitement about implementing and utilizing AI in day to day work flows
Added just now
General Manager (Bilingual)
Community Choice Financial Family of Brands
Plainview, TX
As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach,…
Added 1 min ago
Project Manager (DCAS Program)
Dhaka Technologies Limited Company
Washington, DC
Dhaka Technologies Limited Company (DTLC) is hiring a Project Manager on behalf of the District of Columbia Department of Health Care Finance (DHCF) to support the DCAS Program.
Added 1 min ago
Manager, Work-Based Learning
Best Buddies Int. Inc
Sacramento, CA
Position Overview: The Manager, Work-Based Learning will oversee the coordination of internships and all other Work-Based Learning opportunities for students engaging in Pre-ETS, Project…
Added 1 min ago
WS
Crew Member (State Theatre) SEASONAL HIRE
Woodland State Theatre, LLC.
Woodland, CA
- $16.9 USD / hour
Must complete a Safe Alcohol Service training program and meet the age requirement for alcohol service as well as Food Handler's certification.
Added 1 min ago
TH
Shift Manager- Kitchen 81- Riverstar Casino
Traditions Hospitality Group
Terral, OK
- $14 to $17 USD / hour
…grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching…
Added 1 min ago
Assistant General Manager
Bluemont Group
Knoxville, TN
Join our team as an Assistant General Manager, where you’ll work alongside the General Manager to lead, motivate, and support your team while learning every aspect of running a successful…
Added 2 mins ago
State & Local Tax Manager
Whitley Penn
Austin, TX
Whitley Penn, one of the nation’s leading audit, tax, and advisory firms, is looking for a State & Local Tax Manager to join our team!
Added 2 mins ago
State & Local Tax Manager
Whitley Penn
Houston, TX
Whitley Penn, one of the nation’s leading audit, tax, and advisory firms, is looking for a State & Local Tax Manager to join our team!
Added 2 mins ago
State & Local Tax Manager
Whitley Penn
Dallas, TX · Plano, TX · Ft Worth, TX
Whitley Penn, one of the nation’s leading audit, tax, and advisory firms, is looking for a State & Local Tax Manager to join our team!
Added 2 mins ago
SC
Internal Posting: Administrative Specialist - Child Support - Part-time
Sarpy County
Papillion, NE
- $25.67 to $33.32 USD / hour
- Part-time
Under the general direction of the Division Lead Attorney and Administrative Operations Manager, perform a variety of clerical, secretarial, and administrative work requiring moderate…
Added 2 mins ago
Yankee Candle - Seasonal Sales Associate - Woodridge, IL
United States
…collaborative environment where you can be your best, every…
Added 2 mins ago
Sales Supervisor - Freehold Raceway
Warby Parker
Freehold, NJ
● Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Added 2 mins ago
Licensed Optical Manager - STORE NAME
Warby Parker
Akron, OH
Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to…
Added 2 mins ago
J
Registered Behavior Technician (RBT)
Seguin, TX
- $16 to $26 USD / hour
…accomplishment! Your skills, dedication, and passion are recognized every day, and your career can reach new heights. Our Technicians earn promotions, step into leadership roles, and…
Added 2 mins ago
J
Registered Behavior Technician (RBT)
San Antonio, TX
- $16 to $26 USD / hour
…accomplishment! Your skills, dedication, and passion are recognized every day, and your career can reach new heights. Our Technicians earn promotions, step into leadership roles, and…
Added 2 mins ago
J
Registered Behavior Technician (RBT)
New Braunfels, TX
- $16 to $26 USD / hour
…accomplishment! Your skills, dedication, and passion are recognized every day, and your career can reach new heights. Our Technicians earn promotions, step into leadership roles, and…
Added 2 mins ago
J
Registered Behavior Technician (RBT)
Gruene, TX
- $16 to $26 USD / hour
…accomplishment! Your skills, dedication, and passion are recognized every day, and your career can reach new heights. Our Technicians earn promotions, step into leadership roles, and…
Added 2 mins ago
J
Registered Behavior Technician (RBT)
Glendale, AZ
- $19 to $28 USD / hour
…accomplishment! Your skills, dedication, and passion are recognized every day, and your career can reach new heights. Our Technicians earn promotions, step into leadership roles, and…
Added 2 mins ago
J
Registered Behavior Technician (RBT)
Converse, TX
- $16 to $26 USD / hour
…accomplishment! Your skills, dedication, and passion are recognized every day, and your career can reach new heights. Our Technicians earn promotions, step into leadership roles, and…
Added 2 mins ago
J
Registered Behavior Technician (RBT)
Cibolo, TX
- $16 to $26 USD / hour
…accomplishment! Your skills, dedication, and passion are recognized every day, and your career can reach new heights. Our Technicians earn promotions, step into leadership roles, and…

Hidden Talent

Service Manager

Coolville, OH, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Role Summary The Service Manager is the senior leader of Twin Oaks' field service team. You train and hold the technicians accountable, protect quality, and keep jobs profitable, so the owner is no longer the bottleneck. Dispatch and scheduling stay with the Office Manager. You own what happens on the job.

 Reports to: Owner / President  Direct reports: Service technicians (five today, growing)  Works closely with: Office Manager (dispatch), Sales / Comfort Advisor, fractional CFO  Location: Coolville, Ohio, with field travel across Athens, Meigs, Gallia, Morgan and Washington counties and West Virginia  Status: Full-time, salaried

Responsibilities

Team development and accountability  Train and coach technicians on diagnostics, flat-rate procedures, safety and customer communication  Run ride-alongs and job reviews; set clear standards and address performance issues directly  Lead the daily morning meeting and a monthly team review of callbacks, labor % and revenue per job  Help recruit, interview and onboard new technicians and apprentices

Quality and callbacks  Own the callback rate and drive it down; review every callback for root cause  Run the quarterly callback-rate bonus program with the Office Manager  Be the escalation point for complex diagnostics and warranty issues

Field operations  Work with the Office Manager so the right technician, truck stock and parts reach each job  Approve job scope changes and purchases up to an agreed dollar limit  Keep the team using Housecall Pro correctly: accurate flat-rate codes, notes, photos and job close- out  Manage vehicles, tools, safety and EPA 608 / licensing compliance

Customer and commercial  Handle service escalations and unhappy customers  Maintain relationships with key commercial accounts (restaurants, convenience stores, nursing facilities)  Support the technicians in selling maintenance agreements and flagging replacement leads for sales  Back up the field when needed (up to roughly 25% of time on service calls)

Qualifications

Required

 8+ years of hands-on HVAC and/or commercial refrigeration experience, with at least 2 years leading or training technicians  EPA 608 Universal certification  Strong diagnostic skills across residential HVAC and commercial refrigeration  Comfortable coaching people and giving direct, fair feedback  Valid Ohio driver's license and a clean driving record  Able to read the numbers: labor %, callback rate, revenue per job Preferred  Ohio OCILB license, or 5 years of qualifying experience and willingness to sit for the exam  NATE certification  Carrier and Generac experience  Housecall Pro, ServiceTitan or similar field service software  Experience in a flat-rate pricing environment

Compensation

$80,000 to $95,000 base salary, plus a quarterly bonus of up to about $10,000 a year.

 Quarterly bonus tied to callback rate and technician labor %  Company vehicle, phone, tools and uniforms  Paid time off per the Twin Oaks employee manual  Support toward OCILB licensing if the candidate is on that path

First 12 Months  Days 1-30: Ride with every technician, learn the flat-rate book and Housecall Pro workflow, and meet the top commercial accounts.  Days 31-90: Start the daily meeting and monthly review, set the callback baseline, and run the first technician coaching plans.  Months 4-6: Callback rate trending down; direct labor % at or below the 20% target.  Months 7-12: Every technician has a development plan, the team hits its install and agreement goals, and the owner is out of day-to-day field decisions.

Apply About employer

More about this job

Skills

Scheduling
Sales
Microsoft Office
HVAC
Coaching

Report this job