Jobs in the United States

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Added 6 mins ago
BD Support Senior Manager
Orrick Herrington & Sutcliffe LLP
Any US Office · UNAVAILABLE · New York, NY · San Francisco, CA
Orrick currently has an excellent opportunity for a BD Support Senior Manager to join our Sector & Markets, Business Development team, reporting to the Chief of Staff – Business…
Added 1 hour ago
BH
Solution Architect
Banner Health
Remote, United States
- $51.13 to $85.21 USD / hour
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Added 1 hour ago
Data Center Facility Operations Area Director
Meta
Honolulu, HI
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 1 hour ago
M
Director of Sales Enablement
Microsoft
United States
- $130,900 to $272,300 USD / year
Define and scale a compelling vision for Account Team Unit (ATU) and Solution Team Unit (STU) Manager and Leader excellence aligned to Microsoft’s enterprise strategy and MCAPS priorities.
Added 1 hour ago
Senior Program Manager, Cybersecurity & Technology Risk
Citigroup
Jacksonville, FL
The Senior Program Manager, Cybersecurity & Technology Risk is a strategic program leadership role accountable for driving the planning, governance, execution, and delivery of Citi's…
Added 1 hour ago
M
Senior Program Manager - Cloud Planning
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Added 1 hour ago
Early Careers Program Management Senior Analyst
Citigroup
Tampa, FL
The Program Manager is responsible for the full end-to-end management of Analyst and Associate experiences including overseeing the following processes for Banking:
Added 1 hour ago
Senior Manager, Strategy, Growth, and Transformation
Deloitte
Miami, FL · Tampa, FL · Tallahassee, FL
As a Manager on the GPS HST team, you will be responsible for:
Added 1 hour ago
M
Senior Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
…lifecycle including management and operations. We are looking for a Senior Principal Technical Program Manager to coordinate and drive the delivery our software portfolio to enable the next…
Added 1 hour ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager (TPM) to drive end-to-end execution of the Web IQ developer experience and customer platform programs in partnership with the AI…
Added 2 hours ago
GE
Principal Technical Product Manager, Data & Platform
General Electric Company
United States
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 2 hours ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Providence, RI
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 3 hours ago
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Lead Principal Program Manager
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Senior Principal Technical Program Manager to help drive large-scale infrastructure and operational initiatives supporting OCI’s rapid global…
Added 3 hours ago
Senior Director, Assistant General Counsel - Corporate
Vail Resorts
Broomfield, CO
…governance, securities compliance, and public company reporting programs, including Board and committee support; the annual governance calendar and Annual Meeting of Stockholders; SEC and…
Added 3 hours ago
NS
Senior Growth / Demand Generation Manager
Nectar Social
Palo Alto, CA
- $165,000 to $215,000 USD / year
We're looking for a bold, creative Senior Growth / Demand Generation Manager to build and scale the pipeline engine behind Nectar's growth. Reporting to VP, GTM, you'll own our acquisition…
Added 3 hours ago
Senior Technical Program Manager, CDN and Edge Security
Google
Addison, TX · Austin, TX
Share Senior Technical Program Manager, CDN and Edge Security
Added 3 hours ago
Head of Program Management Office, Google Enterprise Network
Google
Austin, TX
Google Enterprise Networking (GEN) is looking for a highly motivated and experienced Senior Program Manager to lead our PMO team.
Added 3 hours ago
Program Manager, Enterprise AI Literacy & Enablement - (E4)
Applied Materials
Austin, TX
Drive measurable capability gains. Instrument every program initiative against a KPI framework that tracks usage and adoption rate, proficiency level by employee tier, time-saved and…
Added 3 hours ago
Product Marketing Manager, Assoc
Realtor.com
Austin, TX
We’re hiring an Associate Product Marketing Manager for our Client organization to turn approved product stories into finished content. Working from the story and content bill of materials…
Added 3 hours ago
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Senior Associate, Global Ads Commercial Enablement
Uber
New York City, NY · Chicago, IL · San Francisco, CA
- $113,000 to $140,000 USD / year
As the Senior Associate, Global Ads Performance Enablement - Acquisition, you will help advertising Account Executives, including acquisition-focused Client Partners, strengthen the skills…
Added 4 hours ago
Sr. Program Manager I - FinOps
Uber Freight
Chicago, IL
At Uber Freight, we simplify the movement of goods to help communities thrive. We are seeking an experienced Senior Program Manager I to join our dynamic Financial Operations (FinOps) team.…
Added 4 hours ago
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Manager, Global Delivery Partner Enablement
Uber
Chicago, IL · New York City, NY · San Francisco, CA
- $131,000 to $175,000 USD / year
As the Manager, Global Delivery Partner Enablement Lead, you will own the enablement strategy and roadmap for GDP, building the processes, tools, and capabilities that help senior sellers…
Added 4 hours ago
SI
Workplace Research Manager
Salesforce, Inc.
CA · IL
- $117,400 to $193,700 USD / year
The REWS Workplace Innovation team is seeking a Workplace Research Manager to serve as the primary owner, operational driver, and analytical engine of our global Site Experience Survey…
Added 4 hours ago
SI
Workplace Research Manager
Salesforce, Inc.
CA · IL
- $117,400 to $193,700 USD / year
Reporting to the Senior Manager, Workplace Research, you will serve as a dedicated research partner and consultant across Workplace Innovation teams (Pilots, Space Insights) and other REWS…
Added 4 hours ago
SI
Senior Manager, Competitive Intelligence PACE & Agentforce
Salesforce, Inc.
Remote, United States
- $150,100 to $227,000 USD / year
The Salesforce Competitive Intelligence team is seeking a curious self-starter to fill the role of Sr. Manager on our scale team. This person will be aligned with the PACE & AFDC Sales…

Sr. Manager, Customer Success

United States

The base salary range for this US-based, full-time, and exempt position is $120,000 - $140,000, not including variable compensation.

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Job details

Pay: The base salary range for this US-based, full-time, and exempt position is $120,000 - $140,000, not including variable compensation.
Posting language: English
Posted: Nov 5, 2026

Original job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We're seeking an experienced Sr. Manager, Customer Success to manage the CS team and portfolio, driving customer relationship excellence as we scale our next-gen home care provider technology. This role is a great fit for a leader who wants to make a difference for tens of thousands of caregivers and families, working alongside a passionate and focused team. You’ll work cross functionally, spanning Product, Implementation, and more, to develop and grow a best in class function. We operate from a start-up mindset, in a collaborative, customer-focused environment that values flexibility, adaptability, innovation, and continuous improvement. As part of a small but impactful team, you'll have the opportunity to contribute ideas and help deliver meaningful outcomes for our customers.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties

Responsible for leading and managing the Customer Success team, driving a high-performance culture and providing leadership through mentoring and strategic direction setting.
Use a combination of listening, problem solving, consulting, and educating to align clients’ business needs, pain points, and challenges to the value proposition of the product and keep us ahead of the curve.
Own the full customer lifecycle for a portfolio of several hundred home care agency customers, driving adoption, retention, renewal and expansion (NRR, GRR).
Responsible for the ongoing health of client relationships while building and maintaining strong long-lasting partnerships.
Use a combination of listening, problem solving, consulting, and educating to align clients’ business needs, pain points, and challenges to the value proposition of the product and keep us ahead of the curve.
Lead business reviews and strategic discussions with senior client leadership, driving alignment and influencing decision making towards the best use of the platform. Understand customers’ organizational landscapes, identifying key stakeholders and building strong relationships with key executives.
Develop excellent, polished PPT presentations to drive executive steering committee sessions with large customer accounts.
Work cross functionally with Product and other areas to manage and deliver on customer expectations and commitments, providing valuable feedback from client interactions to senior leadership.
Navigate complex, challenging client requests and issue escalations.
Demonstrate subject matter expertise in the areas of the product customers prioritize, such as healthcare billing, EVV compliance, care documentation, and financial reporting.
Utilize customer data and analytics to track portfolio health, identify trends, and proactively address customer needs.
Optimize use of team tooling such as Gainsight and Salesforce, and find ways to drive the function’s efficiency and output with gen AI.
Regularly travel to client sites, conferences, and industry events to represent the company, and engage with stakeholders.

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

8+ years of Customer Success experience in B2B SaaS
2+ years of people management experience
Healthcare industry experience required, home care preferred
Excellent verbal, written, and interpersonal communication skills
Skilled in cultivating and maintaining strong relationships with customers and internal teams, consistently demonstrating effective relationship management, even in high-pressure situations
Ability to lead and motivate teams, continuously assessing talent and development needs
Proficiency in Salesforce and MS Office Suite (Gainsight preferred)
Understanding of customer success metrics and analytics (NRR, GRR, etc.)
Strong presentation skills and the ability to professionally present to clients at executive and strategic levels
Strong problem-solving and analytical skills (including Excel data analysis)

The base salary range for this US-based, full-time, and exempt position is $120,000 - $140,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Skills

Leadership
Coaching
Problem solving
Decision making
Presentation skills
Regulatory compliance
Documentation
Financial reporting
Salesforce
Represent the organisation
Team leadership
Communication skills
Microsoft Office
Analytical skills
Microsoft Excel
Data analysis

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