Jobs in the United States

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Added 1 min ago
FC
Accountant III
Fairfax County
Fairfax, VA
- $38.84 to $67.96 USD / hour
…statement results to both internal and external customers, management, and…
Added 1 min ago
FC
Behavior Management Counselor (Probation Counselor II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
…submit court summaries. When not providing counseling or case management provides direct supervision and counseling to all residents. Ensures facility operation and building safety,…
Added 1 min ago
FC
Behavior Management Counselor (Probation Counselor II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
…submit court summaries. When not providing counseling or case management, provides direct supervision and counseling to all residents. Ensures facility operation and building safety,…
Added 1 min ago
FC
Behavioral Health Senior Clinician - Youth & Family
Fairfax County
Fairfax, VA
- $38.84 to $67.96 USD / hour
This position works within our Community Based team. Our program is located in an NCS Community Center providing therapy and case management services. This position works as a part of our…
Added 1 min ago
FC
Behavioral Health Specialist II- Behavioral Health Outpatient Services
Fairfax County
Alexandria, VA
- $35.37 to $61.9 USD / hour
…comprehensive array of professional treatment services to include case management, coordinating mental health services, monitoring medication management and/or coordinating services with…
Added 1 min ago
FC
Building Automation Systems (BAS) Operations Manager (Engineer III)
Fairfax County
Fairfax, VA
- $38.84 to $67.96 USD / hour
…facility portfolios. This position provides strategic leadership, program direction, and technical oversight for the department-wide Building Automation System (BAS) program, ensuring the…
Added 1 min ago
FC
Business Office Manager (Management Analyst IV)
Fairfax County
Fairfax, VA
- $47.85 to $83.74 USD / hour
…Park Authority (FCPA) is seeking a Budget & Analysis Manager (Management Analyst IV) to be a part of one of the most highly regarded park systems in the country. With more than 25,000 acres…
Added 1 min ago
FC
Chief Building Engineer
Fairfax County
Fairfax, VA
- $37.01 to $64.77 USD / hour
…plus completion of a four year apprentice-level vocational training program in HVAC and/or electrical systems; or four years of journey level experience in HVAC and/or electrical systems;…
Added 1 min ago
FC
Fleet Technician III
Fairfax County
Fairfax, VA
- $30.64 to $53.62 USD / hour
This announcement may be used to fill future full-time Fleet Technician III positions at other Department of Fleet Management (DFM) locations - Alban, Jermantown, Newington or West Ox -…
Added 1 min ago
FC
GIS Field Technician (Planning Technician II)
Fairfax County
Fairfax, VA
- $26.64 to $46.62 USD / hour
…projects in Fairfax County’s Residential Traffic Administration Program, which include the Traffic Calming Program, Cut-Through Traffic Restriction Program, Through Truck Restriction…
Added 1 min ago
FC
HD General Administrative Assistant V
Fairfax County
Annandale, VA
- $26.64 to $46.62 USD / hour
…administrative support. Supervises personnel responsible for record management, fiscal operations, client registration, facility management and telephone/ reception functions. Orients new…
Added 1 min ago
FC
Information Technology Educator
Fairfax County
Fairfax, VA
- $29.28 to $51.23 USD / hour
This position coordinates the day-to-day operations of technology programming for a Community Technology Program (CTP) and/or Clubhouse program. Develops and implements programming to…
Added 1 min ago
FC
Instrumentation Technician II
Fairfax County
Lorton, VA
- $29.28 to $51.23 USD / hour
Any combination of education, training, and experience equivalent to graduation from high school, or a GED issued by a state department of education or completion of a vocation course of an…
Added 1 min ago
FC
Legal Records Supervisor
Fairfax County
Fairfax, VA
- $26.64 to $46.62 USD / hour
Actively participates in performance management activities for an assigned unit, which include evaluating performance, identifying goals and objectives, recognizing staff achievements, and…
Added 1 min ago
FC
Mechanical Engineer (Engineer IV)
Fairfax County
Fairfax, VA
- $42.68 to $74.68 USD / hour
Fairfax County’s Facilities Management Department (FMD) is seeking a highly skilled Senior Mechanical Engineer / Project Manager to lead the development and execution of complex capital and…
Added 1 min ago
FC
Probation Counselor II
Fairfax County
Reston, VA
- $33.73 to $59.02 USD / hour
Alcohol Safety Action Program (ASAP) Case Management Services
Added 1 min ago
FC
Public Health Laboratory Scientist I
Fairfax County
Fairfax, VA
- $30.64 to $53.62 USD / hour
…May perform on site testing at FCHD clinics in support of STI program. May assist in training and orientation of new staff of laboratory techniques and methods. Participates in professional…
Added 1 min ago
FC
Senior Transportation Funding Manager (Financial Specialist IV)
Fairfax County
Fairfax, VA
- $42.68 to $74.68 USD / hour
…multiple financial specialists who support funding and financial management activities within the Funding Section. In a quickly evolving environment, this position will provide a rewarding…
Added 1 min ago
FC
Transportation Design Project Manager IV (Engineer IV)
Fairfax County
Fairfax, VA
- $42.68 to $74.68 USD / hour
…level engineering position responsible for overall project management and contract administration for multiple complex multimodal transportation improvement projects and assisting the…
Added 1 min ago
FC
Vehicle Porter (Fleet Technician Aide)
Fairfax County
Fairfax, VA
- $22.19 to $38.84 USD / hour
To learn more about a career with Fairfax County Department of Fleet Management, watch our video "This is The Department of Fleet Management"
Added 2 mins ago
Advising Specialist
T3 Partnership Tarrant To & Through
Fort Worth, TX
…advising and family engagement, digital platform integration, and program operations. This role emphasizes proactive student advising, data informed intervention strategies, family…
Added 3 mins ago
AB
Maintenance and Damage Manager
Avis Budget Group
Kyle, TX
- $70,000 to $78,000 USD / year
Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance…
Added 3 mins ago
AB
Fleet Operations Associate, Autonomous Vehicles - FT
Avis Budget Group
Dallas, TX
- $20 USD / hour
Leveraging its strengths in large-scale fleet management, Avis Budget Group has entered into a strategic partnership with a leader in self-driving technology to launch and scale a fully…
Added 3 mins ago
AB
Fleet Associate
Avis Budget Group
San Francisco, CA
- $21 USD / hour
Strong time management skills to juggle multiple priorities and tasks
Added 4 mins ago
Senior Electrical Engineer - Federal
P2S
Seattle, WA
…services range from engineering and commissioning to construction management. With over 300 dedicated employees, P2S|CMTA is an internationally recognized leader in many of the key markets…

Associate Customer Success Manager

United States

The base salary range for this US-based, full-time, and exempt position is $60,000 - $70,000, not including variable compensation.

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Job details

Pay: The base salary range for this US-based, full-time, and exempt position is $60,000 - $70,000, not including variable compensation.
Posting language: English
Posted: Nov 5, 2026

Original job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We’re looking for an Associate Customer Success Manager who is eager to learn, grow, and work directly with home healthcare agencies to help improve the experience of caregivers and families.

This role is a great opportunity for individuals who enjoy solving complex challenges and collaborating with a talented team. Whether you're early in your career or looking to build your customer success experience, you'll gain valuable foundational skills and have opportunities to take on additional responsibility as you grow. The role works closely with cross-functional teams, providing exposure to customer success, implementation, product management, technical problem-solving, and healthcare industry expertise. Over time, it can open doors to a variety of career paths across the company. We operate from a start-up mindset, in a collaborative, customer-focused environment that values flexibility, adaptability, innovation, and continuous improvement. As part of a small but impactful team, you'll have the opportunity to contribute ideas and help deliver meaningful outcomes for our customers.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties

Interact directly with customer end users to help them get the most out of our home care provider software.
Collaborate with cross-functional internal teams (Implementation, Product, Engineering, etc.) to address customer needs.
Develop creative solutions to customer challenges, and provide input to the product development process.
Use gen AI tooling to increase efficiency and team outcomes.
Analyze data to understand key opportunities to improve business performance through key outcomes, such as customer retention and utilization of the product.
Understand market trends and competitive dynamics, and their implications for our customers and business.
Own relationships with assigned customer accounts, driving retention and other Customer Success KPIs (Key Performance Indicators).
Identify customer needs, prioritize actions, and implement practical solutions across billing, compliance, scheduling, and reporting.
Capture and prioritize customer feedback.
Prepare concise analyses and recommendations for leadership on key customers topics and issues.

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

Bachelor's degree
Proficiency in Microsoft Office (PPT, Excel, Word)
Ability to organize and plan work independently
Ability to work in a rapidly changing environment
Strong verbal and written communication skills for working with operational and executive stakeholders
Empathy, patience, and resilience when working with customers
Ability to manage multiple priorities with attention to detail and follow through
Proactive and detail-oriented, with exceptional service skills to help our users learn, adopt and realize the value of using our platforms effectively.
Comfort translating technical features into business outcomes that non-technical stakeholders can act on
Self-starter able to thrive in an independent, fast-paced environment
Collaborative team player
Experience with B2B SaaS or technology platforms preferred
Prior experience in a customer-facing support role is plus

The base salary range for this US-based, full-time, and exempt position is $60,000 - $70,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Jobs in the United States