IT Support Technician

IT Support Technician Job Locations

US-MA-Boston

Job ID 2026-3555

Category Information Technology

Position Type Regular Full-Time

# of Openings 1

Posted Date 21 hours ago(11/9/2026 12:12 PM)

Overview:

IT Support Technician - Boston, MA HGA is seeking a skilled and highly organized IT Support Technician to join our Boston office. The ideal candidate is selfmotivated, committed to exceptional customer service, and eager to support a fastpaced professional environment. In this role, you will provide handson technical support to internal users, ensuring the smooth operation of computer systems, networks, and applications. You will also maintain clear, timely, and accurate communication with the East Coast Help Desk Supervisor, Office Directors, and the firmwide Help Desk team to support consistent service delivery across the organization.

In this role you will:

Assist with the creation of software images for the setup of PC's and also for troubleshooting of PCs. Perform installations, change-outs, of hardware/software and peripheral components such as monitors, keyboards, printers, etc. for users upon request or as needed. Utilize technical knowledge to assist with the repair of existing network topologies following IT procedures and methods. Understand the importance of overall accountability and provide reports, verbal and/or written updates as requested. Utilize our IT Service Management (ITSM) ticketing platform to log, track, and prioritize support requests, ensuring accurate documentation of issues and resolutions. Assist with the on-going and open line of communication with the local Office Director so that all parties are mutually informed of issues, changes, short and long-range plans as it relates to equipment and processes. Provide technical assistance, troubleshooting, and training to all users as needed in a timely, courteous manner and solicit support from Help Desk team members when needed. Provide first line contact regarding all software, specifically AEC software, Microsoft Office (o365), Adobe products, and solving general problems. Participate and coordinate other issues to appropriate contacts in the firm, such as working with IT Infrastructure teams on servers, networking, and storage. Participate in after-hours and weekend on-call support rotation. Be responsible for other duties as assigned.

You will need to have:

Associate degree in computer science or equivalent experience. A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities. Minimum 1-3 years of experience in Desktop Support. Local environment experience... For full info follow application link.

HGA is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.