Resident Assistant - Lead

Job Summary

The Resident Assistant Lead provides direct personal care and assistance with activities of daily living to residents in an assisted living setting while coordinating and prioritizing the daily work of assigned Resident Assistants. The position provides day-to-day work direction, supports caregiver scheduling and staffing coverage, monitors completion of assigned responsibilities, and serves as a resource to team members to promote consistent, safe, and person-centered care.

The position also provides supervision and assistance to residents participating in recreational, social, and engagement activities in a separate community building, ensuring resident safety, appropriate support, and continuity of care. Working under the direction of the Assisted Living Manager, the Resident Assistant Lead supports resident dignity, independence, choice, and overall well-being while maintaining a safe and supportive living environment.

Hourly Range:

$17.60 - $20.25, depending on experience

Schedule:

Full-Time, Sunday - Thursday, 12:00PM - 8:00PM

Primary Duties & Essential Functions:

The following list includes essential functions that are fundamental to the role. The organization will engage in an interactive process to provide reasonable accommodation for qualified individuals with disabilities in accordance with applicable law.

• Provides direct, person-centered assistance to residents with activities of daily living, including bathing, dressing, grooming, toileting, hygiene, mobility, transfers, and other personal care needs in accordance with individualized service plans.
• Coordinates and prioritizes the daily work of assigned Resident Assistants, including distributing assignments, adjusting workloads, monitoring task completion, and addressing routine staffing or workflow concerns.
• Assists with caregiver scheduling, shift coverage, and staffing adjustments to maintain appropriate resident care coverage, escalating unresolved staffing concerns to the Assisted Living Manager.
• Provides day-to-day guidance, coaching, and training support to Resident Assistants, including onboarding new team members, demonstrating care procedures, and reinforcing established performance and service standards.
• Supervises and assists residents participating in recreational, social, and engagement activities in a separate community building, including facilitating safe movement between buildings, monitoring resident well-being, and responding to care or safety needs.
• Observes residents for changes in physical condition, behavior, cognition, or emotional well-being; obtains vital signs as directed; and promptly communicates concerns to licensed nursing personnel or community leadership.
• Assists residents with medications only as permitted by applicable state regulations, credentials, training, authorized delegation, and organizational policies.
• Coordinates resident appointments, transportation, move-ins, transfers, and other routine services, including appropriate communication with residents, authorized family members, healthcare providers, pharmacies, and community leadership.
• Maintains accurate, timely, and confidential documentation of resident care, observations, service activities, and other required information in accordance with organizational policies and applicable regulations.
• Assists residents with meals, hydration, light housekeeping, laundry, and other supportive services as appropriate to individual needs and established service plans.
• Monitors resident care supplies and equipment, coordinates replenishment requests, and reports shortages, equipment deficiencies, or unsafe conditions.
• Responds to resident requests, emergencies, and changes in condition while following established safety, infection prevention, emergency response, and reporting procedures.
• Promotes resident rights, dignity, privacy, independence, and choice while maintaining professional and respectful relationships with residents, families, team members, and service partners.
• Participates in shift reports, team meetings, required training, and quality improvement activities while supporting compliance with applicable regulations and organizational policies.
• Performs other related duties as assigned, consistent with the general scope and responsibilities of the position.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of one year of direct resident care experience in assisted living, memory care, long-term care, or a comparable healthcare or senior living environment.
• Current Certified Nursing Assistant (CNA) credential in good standing in the state of employment, as required for the position. Washington assignments require an active Washington State Nursing Assistant-Certified credential.
• Current CPR and First Aid certification, or ability to obtain within the timeframe established by applicable regulations and organizational requirements.
• Completion of applicable state-required training, including dementia care, mental health, medication assistance, and food safety training, as required for assigned responsibilities.
• Knowledge of activities of daily living, person-centered care practices, resident rights, infection prevention, and basic resident safety procedures.
• Ability to organize and prioritize daily work, coordinate caregiver assignments, provide work direction, and support team members in completing assigned responsibilities.
• Ability to safely supervise and assist older adults participating in individual and group activities, including residents with physical limitations, cognitive impairments, or other support needs.
• Effective written, verbal, interpersonal, and organizational skills, including the ability to communicate appropriately with residents, families, coworkers, and healthcare professionals.
• Ability to recognize changes in resident condition, respond appropriately to care needs and emergencies, and escalate concerns within established procedures.
• Ability to maintain accurate documentation and use electronic care records, scheduling applications, and standard workplace technology.
• Ability to maintain required credentials, training, background clearances, and health screening requirements in accordance with applicable laws and organizational policies.

Preferred Qualifications

• Two or more years of direct care experience supporting older adults in assisted living, memory care, or long-term care.
• Previous experience serving as a Lead Resident Assistant, Lead Caregiver, or comparable senior direct care position.
• Experience coordinating caregiver assignments, prioritizing daily workloads, supporting staffing schedules, or providing day-to-day work direction.
• Experience orienting, training, or coaching direct care team members.
• Experience supervising or assisting older adults during recreational, social, wellness, or resident engagement activities.
• Experience providing care to residents with dementia, cognitive impairment, mobility limitations, or complex personal care needs.
• Familiarity with electronic health records, resident service plans, and care documentation systems used in assisted living environments.

Working Conditions & Physical Requirements

• Work is performed primarily in an assisted living community, including resident apartments, common areas, dining areas, activity spaces, and a separate community building where resident activities are conducted.
• Requires regular movement between community buildings and the ability to assist residents with mobility and safe access to activities and services.
• Requires frequent standing, walking, bending, reaching, stooping, kneeling, and repetitive movements while providing direct resident care and assisting with daily activities.
• Requires the ability to assist residents with mobility, positioning, and transfers using approved equipment, safe resident-handling practices, and additional assistance when required.
• May require lifting and carrying supplies or equipment and pushing or pulling wheelchairs, carts, or other resident care equipment.
• Requires the ability to operate wheelchairs, walkers, mechanical lifts, and other resident care equipment consistent with training and organizational procedures.
• May involve exposure to bodily fluids, infectious materials, cleaning chemicals, wet surfaces, and other conditions commonly encountered in residential care environments.
• Requires the ability to communicate effectively with residents, families, and team members and to review and complete written and electronic documentation.
• May require evening, weekend, holiday, or varying shift assignments based on community staffing needs and resident care requirements.
• Requires the ability to respond to resident emergencies and participate in emergency preparedness and evacuation procedures consistent with training and assigned responsibilities.

This job description is intended to describe the general nature and level of work performed by the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change or be assigned as business needs evolve, consistent with applicable law. The organization will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

This job description is maintained by Human Resources and may be reviewed and updated periodically to reflect business needs and organizational changes.

What’s in it for you?

At HumanGood, we’re driven by purpose - reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported - you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including*:

• Health, Dental and Vision Plans- start the 1st of the month following your start date
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

*Please Note: Benefit eligibility is determined by employment status and regularly scheduled hours.

And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential. Learn more at www.HGcareers.org

Come see what HumanGood has to offer!