Jobs in the United States

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Added 1 min ago
Senior AI Engineer
Humana Inc.
Louisville, KY · Boston, MA · Dallas, TX · New York, NY · Tampa, FL · Washington, DC
…scalable is at the core of this role. As a Senior AI Applied Engineer, you will design, build, deploy, and operate production AI systems used at scale within one of the largest health…
Added 2 mins ago
TS/ SCI Windows Developer
Insight Global
JBSA Lackland, TX
Reverse-engineer Windows components and third-party software
Added 2 mins ago
AI Engineer
STV Incorporated
NY · Boston Congress St, MA
STV is seeking an AI Engineer to join our Digital Advisory team at our New York City, NY or Boston, MA offices. This is a hands-on, client-facing role focused on building and deploying AI…
Added 2 mins ago
Senior Software Engineer - Java Cloud (Health100 Platform)
CVS Health
Remote, United States
As a Senior Software Engineer for Health100, you will play a crucial role within a collaborative team - designing, developing, and maintaining backend services and APIs while ensuring…
Added 2 mins ago
Data Center Technician III (Night Shift)
Google
Red Oak, TX
…similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician,…
Added 2 mins ago
Software Development Engineer II
Amazon Development Center U.S., Inc.
Herndon, VA
- 1+ years of software development engineer or related occupational experience
Added 2 mins ago
DCOSE Manager, Data Center Operations Support Engineering, ADC-DCOSE
Amazon Data Services, Inc.
Arlington, VA · New Albany, OH · Denver, CO · Herndon, VA
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 3 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…Currently, we are seeking a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers…
Added 3 mins ago
LD
Senior Data Engineer
Lumin Digital
Remote, United States
- $180,000 to $200,000 USD / year
The Senior Data Engineer is responsible for designing, building, and optimizing the foundational data infrastructure and tools that support Lumin Digital’s data ecosystem. With a strong…
Added 3 mins ago
AB
Senior Network Engineer
Absolute Business Solutions Corp
Washington, DC
- $90,000 to $158,000 USD / year
As a Senior Network Engineer, you will provide advanced network engineering, administration, troubleshooting, and security-hardening support for mission-critical enterprise infrastructure.…
Added 3 mins ago
Product Sourcing Engineer
Actalent
Bellevue, WA
Job Title: Product Sourcing EngineerJob DescriptionThis Product Sourcing Engineer role leads sourcing and supply chain efforts for advanced warfighter systems that connect robots, humans,…
Added 3 mins ago
A
Embedded Software Engineer
Actalent
Horsham, PA
- $120,000 to $165,000 USD / year
Job Title: Embedded Software EngineerJob DescriptionThis role focuses on designing, developing, and maintaining embedded software for advanced networking and optical products. You will lead…
Added 4 mins ago
Associate Program Director
Texas A&M University
College Station, TX
…maintaining data in the student management systems and other software platforms, engage Center and Departmental Division personnel to facilitate the delivery of PCE activities related to…
Added 4 mins ago
ND
Data Centre Field Support Engineer (L2)
NTT DATA
TX
- $20 to $30 USD / hour
The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field…
Added 4 mins ago
ND
Data Centre Field Support Engineer (L1)
NTT DATA
TX
- $19 to $24 USD / hour
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field…
Added 4 mins ago
Information Security Engineer - Cyber Threat Intelligence
U.S. Bank
Irving, TX
U.S. Bank is seeking a hands-on Information Security Engineer to develop Python-based automation and AI-enabled technology supporting our Cyber Threat Intelligence organization. This role…
Added 5 mins ago
Sr Full Stack Engineer
CGI Technologies and Solutions, Inc.
Plano, TX
CGI is seeking to hire an experienced Software Engineer to design and develop scalable enterprise applications supporting Contact Center and Workforce Management (WFM) technologies.
Added 5 mins ago
Full Stack Engineer
CGI Technologies and Solutions, Inc.
Plano, TX
CGI is seeking to hire an experienced Full Stack Software Engineer with Customer Service Platform/Contact Center technology experience to join our Digital Platform Engineering team.
Added 5 mins ago
Sr Front-End Software Engineer (Angular/Node/NX)
CGI Technologies and Solutions, Inc.
Plano, TX
CGI is seeking to hire experienced Sr. Front-End Software Engineers with strong expertise in Angular, TypeScript, micro-frontends, Node.js, and modern web application development.
Added 5 mins ago
Front-End Software Engineer (Angular/Node/NX)
CGI Technologies and Solutions, Inc.
Plano, TX
CGI is looking for an experienced Front-end Software Engineer with strong expertise in Angular, TypeScript, RxJS, Node.js, and modern frontend engineering.
Added 5 mins ago
Full Stack Engineer
CGI Technologies and Solutions, Inc.
Plano, TX
CGI is seeking to hire an experienced Full Stack Engineer with strong hands-on expertise in Java, Angular, Node.js, APIs, microservices, and event-driven architectures.
Added 5 mins ago
Data Engineer 4, Auto Data Platforms
Capital One
Plano, TX
Collaborate with product managers and software engineers to deliver robust cloud-first data solutions that drive powerful experiences to help millions of Americans achieve financial…
Added 5 mins ago
Android DevOps Engineer
CGI Technologies and Solutions, Inc.
Plano, TX
CGI is seeking to hire a DevOps engineer with Android Mobile development experience. As a member of our release team, you will maintain and improve Android build, test, and release…
Added 5 mins ago
Software Engineer III - AI/ML Developer
JPMorgan Chase
Plano, TX
As a Software Engineer III at JPMorganChase within the Consumer & Community Banking, you are part of an agile team that works to enhance, design, and deliver the software components of the…
Added 5 mins ago
NA
Managing Director, AI GTM (Banking and Financial Services) - REMOTE
NTT America, Inc.
Plano, TX
- $150,000 to $350,000 USD / year
…models, including outcome based, consumption and Service as Software constructs aligned to our AI Vista platform…

HEXAWARE

Production Support Engineer

United States

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Job details

Experience: 5-7 years of experience providing application support, technical support, or systems administration services.
Posting language: English
Posted: Nov 3, 2026

Original job description

Role : Production Support Engineer Location : Alpharetta GA Mode of Hire : Fulltime IT Support Specialist III Responsibilities Provide advanced technical support for complex applications by identifying, troubleshooting, and resolving application issues reported by users. Develop and implement software solutions to address application errors and improve system functionality. Support end users by providing systems administration assistance, coordinating stakeholder discussions, updating documentation, and conducting user training. Monitor system performance, analyze technical issues, and recommend enhancements to improve application stability and user experience. Key Objectives

Provide Tier III support for complex applications and systems, ensuring timely resolution of technical issues and service requests.
Analyze, troubleshoot, and resolve application errors reported by internal and external users.
Develop and implement software solutions, fixes, and enhancements to address recurring application issues.
Provision and manage user access while ensuring compliance with security policies and procedures.
Address security-related issues including user ID management, password resets, and access control requests.
Log, track, and manage support interactions through ticketing systems, ensuring accurate documentation and timely updates.
Escalate unresolved issues to appropriate technical teams and monitor progress through resolution.
Follow up with stakeholders and users regarding escalated incidents and service requests.
Provide technical assistance to customers via phone, email, web chat, and other support channels.
Perform emergency system setup, configuration, and user onboarding activities as required.
Create, maintain, and update training documentation, user guides, and knowledge base articles.
Conduct end-user training sessions and provide guidance on routine system operations and best practices.
Monitor applications and systems for errors, defects, performance issues, and enhancement opportunities.
Analyze system logs, performance metrics, and user feedback to identify trends and recommend improvements.
Collaborate with developers, infrastructure teams, and business stakeholders to resolve complex technical problems.
Participate in troubleshooting efforts for production issues and support ongoing application maintenance activities.
Ensure adherence to support processes, service level agreements (SLAs), and organizational standards.
Contribute to continuous improvement initiatives by identifying opportunities to enhance support processes and system reliability.
Communicate effectively with technical and non-technical audiences regarding issue status, resolutions, and recommendations.
Support operational excellence through proactive monitoring, documentation updates, and knowledge-sharing activities.

Required Qualifications

Bachelor's degree in Computer Programming, Information Technology, Computer Science, or equivalent training and experience.
5-7 years of experience providing application support, technical support, or systems administration services.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
Experience supporting enterprise applications and end-user computing environments.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to work independently, prioritize tasks, and manage time effectively.
Experience documenting technical processes, procedures, and training materials.
Knowledge of user access management, application support processes, and incident management practices.
Ability to interact effectively with cross-functional teams and stakeholders at all levels.
Experience supporting customers through multiple communication channels including phone, email, and chat.
Strong analytical skills with the ability to identify process improvement and system enhancement opportunities.

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