Jobs in the United States

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Senior / Lead Site Reliability Engineer
Zelis Healthcare, LLC
United States
Zelis is seeking a highly skilled and experienced Senior / Lead Site Reliability Engineer (SRE) to join our Site Reliability Engineering team.
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Senior Systems Engineer/Project Manager
Stellar Solutions Inc
Huntsville, AL
…systems manufacturers, commercial space system operators and service providers, and other industry stakeholders including…
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Sales Engineer
Precision Tube Company, LLC.
New Market, VA
…markets. We are seeking a motivated and technically minded Sales Engineer to help drive customer growth, develop new business opportunities, and provide technical solutions that support our…
Added just now
Sales Engineer
Mueller Industries, Inc.
New Market, VA
…markets. We are seeking a motivated and technically minded Sales Engineer to help drive customer growth, develop new business opportunities, and provide technical solutions that support our…
Added 2 mins ago
Senior AI Engineer
Humana Inc.
Louisville, KY · Boston, MA · Dallas, TX · New York, NY · Tampa, FL · Washington, DC
…scalable is at the core of this role. As a Senior AI Applied Engineer, you will design, build, deploy, and operate production AI systems used at scale within one of the largest health…
Added 2 mins ago
MEP- Mechanical Engineer (Mid-Level)
Partner ESI
Altamonte Springs, FL · Palm Beach Gardens, FL · Fort Lauderdale, FL
Delivers outstanding customer service through timely response and proactive solutions to client needs.
Added 2 mins ago
MEP- Mechanical Engineer (Mid-Level)
Partner ESI
Houston, TX
Delivers outstanding customer service through timely response and proactive solutions to client needs.
Added 2 mins ago
Sales Engineer
CCI Systems, Inc.
Iron Mountain, MI · League City, TX · Pasadena, TX · La Grange, TX · Elgin, TX · San Marcos, TX · Waco, TX · Gainesville, FL · Hollywood, FL · Fort Lauderdale, FL · Hialeah, FL · St. Petersburg, FL · Athens, GA · Augusta, GA · Mount Pleasant, SC · Concord, NC · High Point, NC · Charlotte, NC · Lubbock, TX · Key West, FL · Port St. Lucie, FL · Orlando, FL · Greenville, SC · Anderson, SC · Rock Hill, SC · Spartanburg, SC · Columbia, SC · Charleston, SC · Sumter, SC · Myrtle Beach, SC · Florence, SC · Fayetteville, NC · Rocky Mount, NC · Durham, NC · Burlington, NC · Greensboro, NC · Wilkesboro, NC · Columbus, GA · Albany, GA · Fort Myers, FL · Jacksonville, FL · Tallahassee, FL · El Paso, TX · Fort Worth, TX · Irving, TX · Asheville, NC · Atlanta, GA · Tampa, FL · Miami, FL · Dallas, TX
We are seeking a Sales Engineer to support the assessment, design, sale, and delivery of fiber, Wi-Fi, and managed network solutions. This hybrid role combines pre-sales engineering,…
Added 3 mins ago
Software Development Engineer II, Selling Partner Trust & Compliance
Amazon.com Services LLC
Seattle, WA
…teams run like businesses, and that ownership means you, as an engineer, are responsible for the technical solutions that deliver an exceptional customer experience. You're comfortable…
Added 3 mins ago
Software Development Engineer II
Amazon Development Center U.S., Inc.
Herndon, VA
…distributed systems that are used by all AWS customers and internal service teams alike. We are pioneers in areas such as identity, access management, security and providing massively…
Added 3 mins ago
DCOSE Manager, Data Center Operations Support Engineering, ADC-DCOSE
Amazon Data Services, Inc.
Arlington, VA · New Albany, OH · Denver, CO · Herndon, VA
…“typical” day, your engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the other engineers, or discuss radical new…
Added 3 mins ago
Senior Software Development Engineer, AWS Kubernetes (K8s)
Amazon Development Center U.S., Inc.
Santa Clara, CA
…with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct,…
Added 3 mins ago
Transmission Line Estimator
Utilities Service, LLC
Paris, TX
Experience supporting investor-owned utilities, electric cooperatives, municipalities, EPC projects, Master Service Agreements (MSAs), storm restoration, or emergency response programs is…
Added 3 mins ago
Senior Medicaid Technical Business Analysis Engineer
Conduent
Remote, United States
Conduent is seeking a Senior Medicaid Technical Business Analysis Engineer with a strong background in Medicaid operations, policy, and claims processing. This role is ideal for a problem…
Added 4 mins ago
Distribution Engineer
Conectiv Supply Chain Solutions, Inc.
Memphis, TN
…your business, ensuring streamlined operations and exceptional customer satisfaction. Our journey began in the optical disc manufacturing industry, where we honed our skills in precision…
Added 4 mins ago
Senior Transmission Line Estimator
Utilities Service, LLC
Paris, TX
Experience supporting investor-owned utilities, electric cooperatives, municipalities, EPC projects, Master Service Agreements (MSAs), storm restoration, and emergency response programs.
Added 4 mins ago
AB
Senior Network Engineer
Absolute Business Solutions Corp
Washington, DC
- $90,000 to $158,000 USD / year
ABSC has an exciting opening for a Senior Network Engineer supporting the Air Force National Capital Region Information Technology Services-2 (AFNCR ITS-2) program at Joint Base…
Added 4 mins ago
Product Sourcing Engineer
Actalent
Bellevue, WA
Job Title: Product Sourcing EngineerJob DescriptionThis Product Sourcing Engineer role leads sourcing and supply chain efforts for advanced warfighter systems that connect robots, humans,…
Added 4 mins ago
A
Embedded Software Engineer
Actalent
Horsham, PA
- $120,000 to $165,000 USD / year
…development with mentoring responsibilities and occasional customer-facing technical support, contributing directly to the performance, reliability, and evolution of cutting-edge embedded…
Added 4 mins ago
Logistics Engineer
Caterpillar, Inc.
Victoria, TX
…of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and…
Added 4 mins ago
Electrical Design Engineer
Actalent
Austin, TX
Job Title: Electrical Design Engineer Location: Austin, TXJob DescriptionThe Electrical Design Engineer supports the planning and design of electrical infrastructure for commercial,…
Added 4 mins ago
Financial Analyst II
Texas A&M University
Bryan, TX
…of Respect, Excellence, Leadership, Loyalty, Integrity, and Service, by offering competitive salaries, an array of benefits, an extensive support network, and above all, an enriching and…
Added 4 mins ago
Transmission Line Estimator
Utilities Service, LLC
The Woodlands, TX
Experience supporting investor-owned utilities, electric cooperatives, municipalities, EPC projects, Master Service Agreements (MSAs), storm restoration, or emergency response programs is…
Added 4 mins ago
Senior Transmission Line Estimator
Utilities Service, LLC
The Woodlands, TX
Experience supporting investor-owned utilities, electric cooperatives, municipalities, EPC projects, Master Service Agreements (MSAs), storm restoration, and emergency response programs.
Added 4 mins ago
Project Engineer - Senior
Hargrove Engineers & Constructors
Pasadena, TX
Job Scope: The Project Engineer is responsible for technical leadership of a project as well as for supporting the Project Manager in managing project performance of the engineering team…

HEXAWARE

Production Support Engineer

United States

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Job details

Experience: 5-7 years of experience providing application support, technical support, or systems administration services.
Posting language: English
Posted: Nov 3, 2026

Original job description

Role : Production Support Engineer Location : Alpharetta GA Mode of Hire : Fulltime IT Support Specialist III Responsibilities Provide advanced technical support for complex applications by identifying, troubleshooting, and resolving application issues reported by users. Develop and implement software solutions to address application errors and improve system functionality. Support end users by providing systems administration assistance, coordinating stakeholder discussions, updating documentation, and conducting user training. Monitor system performance, analyze technical issues, and recommend enhancements to improve application stability and user experience. Key Objectives

Provide Tier III support for complex applications and systems, ensuring timely resolution of technical issues and service requests.
Analyze, troubleshoot, and resolve application errors reported by internal and external users.
Develop and implement software solutions, fixes, and enhancements to address recurring application issues.
Provision and manage user access while ensuring compliance with security policies and procedures.
Address security-related issues including user ID management, password resets, and access control requests.
Log, track, and manage support interactions through ticketing systems, ensuring accurate documentation and timely updates.
Escalate unresolved issues to appropriate technical teams and monitor progress through resolution.
Follow up with stakeholders and users regarding escalated incidents and service requests.
Provide technical assistance to customers via phone, email, web chat, and other support channels.
Perform emergency system setup, configuration, and user onboarding activities as required.
Create, maintain, and update training documentation, user guides, and knowledge base articles.
Conduct end-user training sessions and provide guidance on routine system operations and best practices.
Monitor applications and systems for errors, defects, performance issues, and enhancement opportunities.
Analyze system logs, performance metrics, and user feedback to identify trends and recommend improvements.
Collaborate with developers, infrastructure teams, and business stakeholders to resolve complex technical problems.
Participate in troubleshooting efforts for production issues and support ongoing application maintenance activities.
Ensure adherence to support processes, service level agreements (SLAs), and organizational standards.
Contribute to continuous improvement initiatives by identifying opportunities to enhance support processes and system reliability.
Communicate effectively with technical and non-technical audiences regarding issue status, resolutions, and recommendations.
Support operational excellence through proactive monitoring, documentation updates, and knowledge-sharing activities.

Required Qualifications

Bachelor's degree in Computer Programming, Information Technology, Computer Science, or equivalent training and experience.
5-7 years of experience providing application support, technical support, or systems administration services.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
Experience supporting enterprise applications and end-user computing environments.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to work independently, prioritize tasks, and manage time effectively.
Experience documenting technical processes, procedures, and training materials.
Knowledge of user access management, application support processes, and incident management practices.
Ability to interact effectively with cross-functional teams and stakeholders at all levels.
Experience supporting customers through multiple communication channels including phone, email, and chat.
Strong analytical skills with the ability to identify process improvement and system enhancement opportunities.

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