Jobs in the United States

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Senior GNC Engineer
Cummings Aerospace Inc
Arlington, VA
The Senior Guidance, Navigation & Control (GNC) Engineer position is a full-time exempt position. The individual will support the development of GNC modeling and simulation tools and…
Added 1 min ago
Machine Learning Compiler Engineer
Jane Street
NY
ML compiler frontends: graph capture, symbolic and dynamic shapes, control flow, automatic differentiation
Added 1 min ago
Engineer, Quality
MetalTek International
Pevely, MO
We have an immediate opportunity for a Quality Engineer to ensure plantwide compliance to contract specifications and to establish compliant procedures and quality plans.…
Added 1 min ago
Senior MES Engineer
Barry-Wehmiller
Dallas, TX · Austin, TX · Fort Worth, TX
Our expertise spans industrial automation, control systems integration, manufacturing execution systems (MES), facility and process engineering, enterprise technology, and more. We partner…
Added 1 min ago
Controls Engineer III (BMS)
Barry-Wehmiller
Austin, TX · San Antonio, TX
…on-site checkout, and commissioning of instrumentation and control elements supporting critical infrastructure, including chillers, air handling units, fan coil arrays, power distribution…
Added 1 min ago
Project Manager II
Barry-Wehmiller
Houston, TX · San Antonio, TX
…companies solve their most difficult problems. You will join our Control System Integration Practice and partner with seasoned leaders, technical specialists, and subject matter experts to…
Added 1 min ago
Commissioning Manager
Barry-Wehmiller
St. Louis, MO
…a Commissioning Manager (Project Manager) for BMS and EPMS control systems, you will play a critical leadership role onsite, helping drive the consistent rollout of standardized systems…
Added 1 min ago
Automation Engineer - Denver, CO area
ESCO Group
Louisville, CO
The position of Automation Engineer will be part of the Automation team at ESCO Group. This position is a
Added 2 mins ago
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Staff Android Software Engineer
EchoStar
Englewood, CO
- $127,050 to $181,500 USD / year
Modern release engineering, including version control, automated testing, and deployment pipelines
Added 2 mins ago
Account Manager - Direct Rental Sales (DRS)
CFO Trane U.S. Inc.-CFO
Wilmington, MA · East Providence, RI · Rocky Hill, CT
Size and engineer temporary turnkey HVAC and power generation packages tailored to customer-specific emergency or planned shutdown requirements.
Added 3 mins ago
MC
Electrical Engineer
Mission Critical Group
Harleysville, PA
- $95,000 to $125,000 USD / year
The Electrical Engineer is responsible for leading the development of complete electrical design packages, including schematics, layouts, and bills of materials that meet manufacturing,…
Added 3 mins ago
Flight Test Engineer V/VI
Zone 5 Technologies
San Luis Obispo, CA
Experience with data acquisition systems, telemetry, and flight control systems.
Added 3 mins ago
Senior Security Engineer - General
Muon Space
San Jose, CA
Muon seeks a Senior Security Engineer to join our Security Engineering & IT team. The ideal candidate brings deep expertise across multiple security domains and can operate independently to…
Added 3 mins ago
Senior Construction Project Manager
SAIIA
BIRMINGHAM, AL · TUSCALOOSA, AL
Presents design discrepancies to engineer or engineering management for resolution-prepares documentation (field design change requests, beyond normal scope reports, etc.), as required.
Added 4 mins ago
Program Lead (AMT)
Ralliant
Chandler, AZ
Technical depth equivalent to both a controls engineer and a manufacturing process engineer is ideal. Candidates with strength in one of these areas plus automation engineering experience…
Added 4 mins ago
A
Senior Engineer - Construction Project Management
AbbVie
Irvine, CA
- $78,500 to $141,000 USD / year
…(Architecture, Engineering, and Construction) industry. A Senior Engineer has general knowledge of other related disciplines beyond their own area of…
Added 4 mins ago
CB
Data Engineer
Commercial Bank of California
Irvine, CA
- $150,000 to $170,000 USD / year
The Data Engineer will join our Enterprise Technology Services team to lead the design, development, and optimization of modern, scalable data platforms that power enterprise analytics and…
Added 4 mins ago
Supervisor, Inventory Control - Weekend Shift - Clayton, IN
GXO Logistics
Clayton, IN
…show dedication to their job. As the Supervisor, Inventory Control, your attention to the small details and strong work ethic will ensure our operations continue to run smoothly. We want to…
Added 5 mins ago
Manufacturing Engineer - Welding
Adams Thermal Systems
Canton, SD
Actively involved in TS16949 processes including Control Plans, PPAP’s, Process Capability Studies (Cpk), Statistical Process Controls, Gauging and Testing Techniques.
Added 7 mins ago
Data Analytics Engineer II
BAE Systems
Nashua, NH
…Architecture Team (DAT) is looking to hire a Data Analytics Engineer II to join our team. We are responsible for transitioning Engineering and Operations from legacy software and…
Added 7 mins ago
Electrical Engineer III
Computer Task Group, Inc
Wilmington, NC
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an Electrical Engineer III.
Added 7 mins ago
Quality Engineer I
Baxter Healthcare Corporation
Cleveland, MS
As a Quality Engineer I at Baxter Healthcare Corporation, you will have a meaningful role in ensuring the quality and reliability of our healthcare products. This is an outstanding…
Added 8 mins ago
NPI Manufacturing Engineer
Intuitive
Blacksburg, VA
Minimum 4 years of experience as design or manufacturing engineer supporting product with significant mechanical, electromechanical, or electro optical content.
Added 8 mins ago
Senior Battery Systems Engineer, Maritime Enabling Technology
Anduril Industries
Costa Mesa, CA
…turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy,…
Added 8 mins ago
Mission Systems Program Manager, Autonomous Airpower
Anduril Industries
Costa Mesa, CA
…turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy,…

HEXAWARE

Production Support Engineer

United States

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Job details

Experience: 5-7 years of experience providing application support, technical support, or systems administration services.
Posting language: English
Posted: Nov 3, 2026

Original job description

Role : Production Support Engineer Location : Alpharetta GA Mode of Hire : Fulltime IT Support Specialist III Responsibilities Provide advanced technical support for complex applications by identifying, troubleshooting, and resolving application issues reported by users. Develop and implement software solutions to address application errors and improve system functionality. Support end users by providing systems administration assistance, coordinating stakeholder discussions, updating documentation, and conducting user training. Monitor system performance, analyze technical issues, and recommend enhancements to improve application stability and user experience. Key Objectives

Provide Tier III support for complex applications and systems, ensuring timely resolution of technical issues and service requests.
Analyze, troubleshoot, and resolve application errors reported by internal and external users.
Develop and implement software solutions, fixes, and enhancements to address recurring application issues.
Provision and manage user access while ensuring compliance with security policies and procedures.
Address security-related issues including user ID management, password resets, and access control requests.
Log, track, and manage support interactions through ticketing systems, ensuring accurate documentation and timely updates.
Escalate unresolved issues to appropriate technical teams and monitor progress through resolution.
Follow up with stakeholders and users regarding escalated incidents and service requests.
Provide technical assistance to customers via phone, email, web chat, and other support channels.
Perform emergency system setup, configuration, and user onboarding activities as required.
Create, maintain, and update training documentation, user guides, and knowledge base articles.
Conduct end-user training sessions and provide guidance on routine system operations and best practices.
Monitor applications and systems for errors, defects, performance issues, and enhancement opportunities.
Analyze system logs, performance metrics, and user feedback to identify trends and recommend improvements.
Collaborate with developers, infrastructure teams, and business stakeholders to resolve complex technical problems.
Participate in troubleshooting efforts for production issues and support ongoing application maintenance activities.
Ensure adherence to support processes, service level agreements (SLAs), and organizational standards.
Contribute to continuous improvement initiatives by identifying opportunities to enhance support processes and system reliability.
Communicate effectively with technical and non-technical audiences regarding issue status, resolutions, and recommendations.
Support operational excellence through proactive monitoring, documentation updates, and knowledge-sharing activities.

Required Qualifications

Bachelor's degree in Computer Programming, Information Technology, Computer Science, or equivalent training and experience.
5-7 years of experience providing application support, technical support, or systems administration services.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
Experience supporting enterprise applications and end-user computing environments.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to work independently, prioritize tasks, and manage time effectively.
Experience documenting technical processes, procedures, and training materials.
Knowledge of user access management, application support processes, and incident management practices.
Ability to interact effectively with cross-functional teams and stakeholders at all levels.
Experience supporting customers through multiple communication channels including phone, email, and chat.
Strong analytical skills with the ability to identify process improvement and system enhancement opportunities.

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