Jobs in the United States

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Added 1 min ago
Mechanical Engineer II
JBT MAREL CORPORATION
Kingston, NY
JBT Marel is looking for a Mechanical Engineer. You will be responsible for designing and testing mechanical systems for food equipment machinery. You'll work with cross-functional teams to…
Added 9 mins ago
Senior Scientist, DSCS Digital Technologies–Laboratory Automation, Automation Systems Engineer (Hybrid)
Merck Sharp & Dohme LLC
NJ
…pharmaceutical development. Our goal is simple but ambitious: embed advanced digital capabilities into the DNA of how we work. We believe this future starts with an effective foundation of…
Added 9 mins ago
Scientist, DSCS Digital Technologies–Laboratory Automation, Automation Systems Engineer (Hybrid)
Merck Sharp & Dohme LLC
NJ
…pharmaceutical development. Our goal is simple but ambitious: embed advanced digital capabilities into the DNA of how we work. We believe this future starts with an effective foundation of…
Added 10 mins ago
Technical Robot Phone Support
FANUC America
Rochester Hills, MI · Auburn Hills, MI
…customers (internal and external) and Field Service Engineers with advanced telephone based, high level debug and repair of FANUC robotics controllers, mechanical, and related system…
Added 11 mins ago
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SAP Analytics and Data Engineer
PACCAR
Renton, WA
- $104,000 to $162,000 USD / year
…Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its…
Added 18 mins ago
RU
Application Engineer III
Randstad USA
Millstone Township, NJ
- $100,000 to $140,000 USD / year
Our client is seeking an experienced Application Engineer III based on-site in Millstone Township, NJ. In this vital role, you will architect enterprise-scale physical security…
Added 19 mins ago
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Software engineer, generative AI
WRITER
San Francisco, CA · Seattle, WA · New York City, NY
- $146,000 to $240,000 USD / year
…enterprises to safely adopt superintelligence. As a software engineer, generative ai at WRITER, you'll be at the forefront of expanding human capacity by building the secure, scalable…
Added 19 mins ago
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Software engineer, agents
WRITER
New York City, NY · Seattle, WA · San Francisco, CA
- $146,000 to $240,000 USD / year
We’re seeking a highly skilled fullstack software engineer to join our engineering team building advanced AI-driven agent systems that execute autonomous workflows, orchestrate multi-step…
Added 19 mins ago
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Infrastructure engineer
WRITER
New York City, NY · Seattle, WA · San Francisco, CA
- $173,000 to $240,000 USD / year
…available, performant, and reliable, 24/7. As an Infrastructure engineer, you'll be at the heart of making this a reality, impacting every enterprise customer who trusts us with their…
Added 20 mins ago
Senior CyberArk PAM Engineer
The Northern Trust Company
Tempe, AZ
You’ll work closely with PAM Engineering, Architecture, Infrastructure, Application, and Security teams to resolve issues, improve the platform, automate operational activities, and…
Added 23 mins ago
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IT Support Analyst
TEKsystems
Lansing, MI
- $25 to $30 USD / hour
We are seeking an experienced IT Support Engineer to provide advanced end-user support across a multi-site enterprise environment. This role will be responsible for troubleshooting and…
Added 26 mins ago
SI
Manufacturing Engineer
Steelcase Inc.
Kentwood, MI
- $74,000 to $86,000 USD / year
We are hiring a Manufacturing Engineer to lead and provide ongoing support through our manufacturing life cycle!
Added 27 mins ago
ST
Senior System Integration and Test Engineer
Silvus Technologies, Inc.
Irvine, CA
- $130,000 to $180,000 USD / year
Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air…
Added 29 mins ago
Senior Software Engineer, AI
Anduril Industries
Costa Mesa, CA
…mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative…
Added 29 mins ago
Flight Test Engineer
Anduril Industries
Costa Mesa, CA
…mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative…
Added 30 mins ago
ET
Senior Systems Engineer
EUV Tech
Martinez, CA
- $150,000 to $175,000 USD / year
…excited about a role at EUV Tech - we would love to see your…
Added 31 mins ago
Environmental Engineer
Hoffman Construction Company
Boise, ID · ID
Position Summary: The Environmental Engineer will work within the Safety department and will report to the program Safety Manager. They will work closely with the HCC and Client…
Added 36 mins ago
2027 Summer Intern: Software Engineer
Spectrum
Englewood, CO
Coding: Python, C, Java, Jason. UX/UI design experience, application development (including Android) experience, Telecom: theoretical knowledge (LTE, 5G, 6G) preferred but not mandatory,
Added 36 mins ago
Engineering Project Manager, Sensors
Lyntris
Mullica Hill, NJ · Falls Church, VA · Bloomington, IN · Panama City Beach, FL
…the Program Manager's total program authority or the Chief Engineer's technical approval authority. Contractual commitments, funding changes, material scope adjustments, technical baseline…
Added 37 mins ago
Field Application Engineer [Puerto Rico]
Sol-Ark, LLC
Allen, TX
The Field Applications Engineer (FAE) is a core member of the Sales organization, serving as a technical partner to customers and the sales team. This role combines deep product knowledge…
Added 37 mins ago
Field Application Engineer [Mexico and LATAM]
Sol-Ark, LLC
Allen, TX
The Field Applications Engineer (FAE) is a core member of the Sales organization, serving as a technical partner to customers and the sales team. This role combines deep product knowledge…
Added 39 mins ago
Enterprise Architect - Data Engineer
Arcfield
McLean, VA
The Data Engineer works on unusually complex technical problems, develops highly innovative solutions, and exercises considerable independence in determining the approaches necessary to…
Added 41 mins ago
Technical Director, Transportation Project Manager
WSP
South Jordan, UT
Advanced proficiency with civil engineering principles, practices, process, design/build, standard of care, and the application to permitting and project work-related issues.
Added 42 mins ago
TC
Engineering Aide/Engineering Technician
The County of El Dorado
Placerville, CA
- $28.58 to $38.62 USD / hour
Performs the preparation and review of plans, profiles, and other designs for a variety of public works projects form engineer's instructions and notes.
Added 42 mins ago
NS
Development Test Engineer (Prism)
Northwood Space
Los Angeles, CA, CA
- $100,000 to $170,000 USD / year
Northwood is a modern space infrastructure company bringing the benefits of space to the masses through advanced communications technology. We are building a global network of phased array…

HEXAWARE

Production Support Engineer

United States

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Job details

Experience: 5-7 years of experience providing application support, technical support, or systems administration services.
Posting language: English
Posted: Nov 3, 2026

Original job description

Role : Production Support Engineer Location : Alpharetta GA Mode of Hire : Fulltime IT Support Specialist III Responsibilities Provide advanced technical support for complex applications by identifying, troubleshooting, and resolving application issues reported by users. Develop and implement software solutions to address application errors and improve system functionality. Support end users by providing systems administration assistance, coordinating stakeholder discussions, updating documentation, and conducting user training. Monitor system performance, analyze technical issues, and recommend enhancements to improve application stability and user experience. Key Objectives

Provide Tier III support for complex applications and systems, ensuring timely resolution of technical issues and service requests.
Analyze, troubleshoot, and resolve application errors reported by internal and external users.
Develop and implement software solutions, fixes, and enhancements to address recurring application issues.
Provision and manage user access while ensuring compliance with security policies and procedures.
Address security-related issues including user ID management, password resets, and access control requests.
Log, track, and manage support interactions through ticketing systems, ensuring accurate documentation and timely updates.
Escalate unresolved issues to appropriate technical teams and monitor progress through resolution.
Follow up with stakeholders and users regarding escalated incidents and service requests.
Provide technical assistance to customers via phone, email, web chat, and other support channels.
Perform emergency system setup, configuration, and user onboarding activities as required.
Create, maintain, and update training documentation, user guides, and knowledge base articles.
Conduct end-user training sessions and provide guidance on routine system operations and best practices.
Monitor applications and systems for errors, defects, performance issues, and enhancement opportunities.
Analyze system logs, performance metrics, and user feedback to identify trends and recommend improvements.
Collaborate with developers, infrastructure teams, and business stakeholders to resolve complex technical problems.
Participate in troubleshooting efforts for production issues and support ongoing application maintenance activities.
Ensure adherence to support processes, service level agreements (SLAs), and organizational standards.
Contribute to continuous improvement initiatives by identifying opportunities to enhance support processes and system reliability.
Communicate effectively with technical and non-technical audiences regarding issue status, resolutions, and recommendations.
Support operational excellence through proactive monitoring, documentation updates, and knowledge-sharing activities.

Required Qualifications

Bachelor's degree in Computer Programming, Information Technology, Computer Science, or equivalent training and experience.
5-7 years of experience providing application support, technical support, or systems administration services.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
Experience supporting enterprise applications and end-user computing environments.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to work independently, prioritize tasks, and manage time effectively.
Experience documenting technical processes, procedures, and training materials.
Knowledge of user access management, application support processes, and incident management practices.
Ability to interact effectively with cross-functional teams and stakeholders at all levels.
Experience supporting customers through multiple communication channels including phone, email, and chat.
Strong analytical skills with the ability to identify process improvement and system enhancement opportunities.

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