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Added 13 mins ago
PROGRAM MANAGER III
Platform Aerospace
Hollywood, MD
The Program Manager III leads and oversees all phases of assigned programs from inception through completion, ensuring successful execution while meeting business, financial, and customer…
Added 47 mins ago
Program Manager
Chimera Enterprises International
Arlington, VA
Chimera Enterprises International is seeking an experienced Program Manager.
Added 1 hour ago
Regional Sales Manager-Windows (Fenestration) / TN AL
Associated Materials, LLC
Cuyahoga Falls, OH
Regional Sales Manager -- Fenestration (Windows)
Added 1 hour ago
Sr Principal Info Systems Project Manager-20394
CORP-Corporate Office
United States
We are seeking a Product Manager to lead the strategy, roadmap, and sustainment of our enterprise project control tools application suite, including Oracle Primavera P6, Oracle Unifier,…
Added 1 hour ago
Senior Network Engineer
PeopleTec, Inc.
Huntsville, AL
…Office (PMO) in PAE Fires, providing technical support to the program's Lead Engineer and Product Manager. The candidate will lead the design of the next network upgrades for tactical…
Added 1 hour ago
VP, Services Operations (Remote)
Trace3
Irvine, CA
…execution of the services business, from Statement of Work (SOW) creation through project delivery and closure. This role oversees Services Sales Operations, Project Operations, Resource…
Added 3 hours ago
Program Finance Manager
The Aerospace Corporation
Chantilly, VA
The Aerospace Corporation is seeking a Program Finance Manger to join its organization. This role provides leadership in all areas of organizational and program analytics, financial…
Added 4 hours ago
MD
IT Vendor & Service Delivery Manager (IT Staff Specialist)
Maryland Department of Transportation
Hanover, MD
- $81,750 to $128,924 USD / year
…Office (MDOT TSO), is seeking an IT Vendor & Service Delivery Manager (IT Staff Specialist). This position serves as a crucial link between airport business objectives and IT service…
Added 15 hours ago
Mgr Procurement
RTX Corporation
phoenix, AZ
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 15 hours ago
SA
Director of Contingent Workforce Programs
Shield AI
Seattle, WA · Dallas, TX · San Diego, CA · San Mateo, CA
- $174,000 to $300,000 USD / year
…operations, and continuous improvement of our contingent workforce program, supporting agency workers, independent contractors, and statement-of-work (SOW) engagements. In this role, you…
Added 15 hours ago
Vice President, Business Development (BFSI)
Turing
NY
Remain accountable beyond the first SOW and establish a clear path to a multi-year AI program. Partner with the engagement lead after the first SOW while maintaining accountability for the…
Added 21 hours ago
QRM - Risk Management and External Communications, Senior Manager - C_MAT
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Rosslyn, VA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tempe, AZ
Consulting Services’ Quality and Risk Management group is seeking a Senior Manager to support various Deloitte business practices as part of QRM Strategic Programs. This professional will…
Added 21 hours ago
Sales Performance Management, Functional Transformation Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Des Moines, IA · Detroit, MI · Grand Rapids, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL
As a Manager, you will work within an engagement team to design, implement, and optimize Sales Performance Management solutions to drive sales effectiveness and maximize revenue.
Added 21 hours ago
Program Control Analyst - 1290
Dignitas Technologies LLC
Orlando, FL
The ideal candidate will work closely with the Program Manager, project staff, finance, and accounting to support government program financial, cost and schedule activities.
Added 23 hours ago
EC
IT Specialist - Cloud
Eaton Corporation
Moon Township, PA
- $130,000 to $190,000 USD / year
The Manager of the Eaton Federal Enclave is IT's accountable owner for running and sustaining the EFE. The EFE is Eaton's secure, CMMC-aligned environment for U.S. government and defense…
Added 1 day ago
Sr. Account Manager- Service/?Repair
TK Elevator Corporation
Saint Louis, MO
Added 1 day ago
Senior Staff Engineering Program Manager (EPM)
Northrop Grumman
Dulles, VA · McLean, VA
Northrop Grumman’s Space Sector is seeking a Sr. Staff Engineering Program Manager (EPM) Level 6 to join our team in Dulles, VA or McLean, VA. This position is 100% onsite and cannot…
Added 1 day ago
H
Customer Operations Manager
Hertz
Jacksonville, FL
- $55,000 USD / year
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs…
Added 1 day ago
Program Manager - Salt Lake City, UT
ALBANY INTERNATIONAL, CORP.
SALT LAKE CITY, UT
Added 1 day ago
ConvergeProsperity - Lead Product Forward Deployed Engineer for FSI Signals - Products & Platforms
Deloitte
Boston, MA
…to sell products to clients. You will be part of the General Manager's leadership team, responsible for proactively bringing ideas that push the business forward, weighing in on key…
Added 1 day ago
Signals for FSI - Product Forward Deployed Engineer - Innovation_Delivery_Transformation
Deloitte
Boston, MA
…to sell products to clients. You will be part of the General Manager's leadership team, responsible for proactively bringing ideas that push the business forward, weighing in on key…
Added 1 day ago
QRM - Risk Management and External Communications, Senior Manager - C_MAT
Deloitte
Boston, MA
Consulting Services' Quality and Risk Management group is seeking a Senior Manager to support various Deloitte business practices as part of QRM Strategic Programs. This professional will…
Added 1 day ago
Manager Supply Chain Programs - Level 1
Northrop Grumman
Dulles · Gilbert
Northrop Grumman Space Systems is seeking a highly qualified and energetic leader for the position of Manager 1 Supply Chain Programs to join our team.
Added 1 day ago
Design Program Manager
Jabil
Austin, TX
…multiple projects simultaneously. This includes developing complex SOW, business proposals, project schedule / financials, and managing multiple global projects and or dedicated to a single…
Added 2 days ago
Business Development Manager, Technical Development Program
JLL
Pittsburgh, PA
…forward. What this job involves - JLL's Technical Development Program (TDP) is a commercially licensed enterprise engineering training product - 56 SCORM-ready e-learning modules covering…

Hertz

Customer Operations Manager

Jacksonville, FL, United States

$55,000 USD / year

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Job details

Pay: $55,000 USD / year
Experience: 1-3 years’ experience in Customer Service or Operations.
Posting language: English
Posted: Nov 1, 2026

Original job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.

The salary range for this position is $55,000.00 annually

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

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More about this job

Skills

Sales
Customer experience
Communication skills
Recruitment
Administrative support
Customer service
Microsoft Office
Adaptability
Critical thinking
Decision making
Time management
Prioritization
Leadership

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