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Added 3 mins ago
Senior Manager, Financial Reporting
Scout Clean Energy
Boulder, CO
The Senior Manager of Financial Reporting reports to the Assistant Controller. This role ensures the integrity of accounting information by reviewing, recording, verifying, consolidating,…
Added 3 mins ago
Senior Retention Marketing Manager, DTC & E-Commerce
Vego Garden
Greater Houston, TX
We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Garner, NC
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Raleigh, NC
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Durham, NC
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Chapel Hill, NC
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Greenville, SC
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Atlanta, GA
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Memphis, TN
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Mobile, AL
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Spanish Fort, AL
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Woodstock, VA
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Washington, DC
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Martinsburg, WV
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Frederick, MD
…hazards, unsafe acts and conditions to the attention of the manager/supervisor/foreman. Correct hazards and unsafe conditions. Train other associates in safe work practices. Actively…
Added 3 mins ago
Environmental Health & Safety (EH&S) Manager
Prince Industries LLC
Carol Stream, IL
The Environmental Health & Safety (EH&S) Manager is responsible for developing, implementing, and maintaining environmental, health, and safety programs that promote a safe workplace,…
Added 3 mins ago
Environmental Health & Safety (EH&S) Manager
Prince Industries LLC
Batavia, IL
The Environmental Health & Safety (EH&S) Manager is responsible for developing, implementing, and maintaining environmental, health, and safety programs that promote a safe workplace,…
Added 3 mins ago
Environmental Health & Safety (EH&S) Manager
Prince Industries LLC
Tampa, FL
The Environmental Health & Safety (EH&S) Manager is responsible for developing, implementing, and maintaining environmental, health, and safety programs that promote a safe workplace,…
Added 3 mins ago
Environmental Health & Safety (EH&S) Manager
Prince Industries LLC
Titusville, FL
The Environmental Health & Safety (EH&S) Manager is responsible for developing, implementing, and maintaining environmental, health, and safety programs that promote a safe workplace,…
Added 3 mins ago
Environmental Health & Safety (EH&S) Manager
Prince Industries LLC
Pepperell, MA
The Environmental Health & Safety (EH&S) Manager is responsible for developing, implementing, and maintaining environmental, health, and safety programs that promote a safe workplace,…
Added 3 mins ago
Environmental Health & Safety (EH&S) Manager
Prince Industries LLC
Brattleboro, VT
The Environmental Health & Safety (EH&S) Manager is responsible for developing, implementing, and maintaining environmental, health, and safety programs that promote a safe workplace,…
Added 3 mins ago
Brand & Creative Project Manager
Vego Garden
Greater Houston, TX
We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved…
Added 3 mins ago
Business Development Manager
Fortify Companies
Chantilly, VA
We are looking for a Business Development Manager who knows how to build territory from scratch. This is a hunter-led field sales role. You will create new opportunities, grow accounts from…
Added 3 mins ago
HRIS Analyst, Workday
Braven
Chicago, IL
…opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a…
Added 4 mins ago
Operations Manager - Call Center 2nd Shift
Travel Incorporated
Duluth, GA
We are looking for an experienced and results-driven Operations Manager with a proven background in leading teams within a 24/7, 365-day contact center/call center environment. Second…

Hertz

Customer Operations Manager

Jacksonville, FL, United States

$55,000 USD / year

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Job details

Pay: $55,000 USD / year
Experience: 1-3 years’ experience in Customer Service or Operations.
Posting language: English
Posted: Nov 1, 2026

Original job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.

The salary range for this position is $55,000.00 annually

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

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More about this job

Skills

Sales
Customer experience
Communication skills
Recruitment
Administrative support
Customer service
Microsoft Office
Adaptability
Critical thinking
Decision making
Time management
Prioritization
Leadership

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