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Added 3 mins ago
Assistant Manager I
Family Dollar
Sevierville, TN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
VDC Manager
Thornton Construction Company
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Observe and report changes in patient condition to the RN/Case Manager
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Hospice Aide
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Observe and report changes in patient condition to the RN/Case Manager
Added 6 mins ago
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Merchandising Part Time Days
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- Part-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 7 mins ago
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Retail Key Holder - Full-Time
The Vitamin Shoppe
Huntington Beach, CA
- Full-time
Work with integrity; act as Manager On Duty in absence of Store Manager & Assistant Manager.
Added 7 mins ago
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Retail Key Holder - Part-Time
The Vitamin Shoppe
Riverside, CA
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Work with integrity; act as Manager On Duty in absence of Store Manager/ Assistant Manager/Key Holder.
Added 12 mins ago
Baker
Tim Hortons
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…safety legislation, policies and procedures to the Restaurant Manager or Restaurant…
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3 College Credits hours for completing manager training****
Added 17 mins ago
Senior Manager, Technical Accounting
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Clinical Laboratory Scientist
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Added 20 mins ago
Social Services Supervisor - Licensed
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Janitorial Crew Member
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Other duties as assigned by the supervisor or manager
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REGISTERED NURSE FT
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Hospital Manager
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Auto Care Center Service Manager
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- $20 to $33 USD / hour
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Added 36 mins ago
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Added 36 mins ago
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Auto Care Center Service Manager
Walmart
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MG66 Salaried Rep Profile
Acosta Group
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Added 36 mins ago
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Acosta Group
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Added 36 mins ago
Product Manager
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The Product Manager plays a critical role in advancing this strategy through cross-functional collaboration, partner relationship management, content development, and delivery of…
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Sr. Account Manager- Service/?Repair
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Hertz

Customer Operations Manager

Jacksonville, FL, United States

$55,000 USD / year

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Job details

Pay: $55,000 USD / year
Experience: 1-3 years’ experience in Customer Service or Operations.
Posting language: English
Posted: Nov 1, 2026

Original job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.

The salary range for this position is $55,000.00 annually

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

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More about this job

Skills

Sales
Customer experience
Communication skills
Recruitment
Administrative support
Customer service
Microsoft Office
Adaptability
Critical thinking
Decision making
Time management
Prioritization
Leadership

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