(CCI) Process Analyst

ABOUT US

Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide.

While each of our family brands offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our 22,000 passionate hosts make this purpose possible through everyday acts of love and service - what we call Heartspitality® - the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. For more information, visit www.Herschend.com.

POSITION SUMMARY

Herschend Family Entertainment (HFE) is seeking a Cultivating Constant Improvement (CCI) Process Analyst to join our growing technology team and support theme parks and attractions in our mission of Creating Memories Worth Repeating®. Using Herschend’s Kaizen-based CCI methodology, this role partners with cross-functional teams across multiple properties to identify and prioritize improvement opportunities, develop and implement solutions, and monitor results. The analyst will also track business metrics and communicate CCI progress across the enterprise. The ideal candidate is passionate about continuous improvement, takes initiative, and can bring stakeholders together to achieve shared goals.

This full-time position is based at our Property Support Center in Orlando, Florida, and reports to the Cultivating Constant Improvement (CCI) Manager.

Position Roles & Responsibilities

• Partner with assigned properties and CCI stakeholders to expand our culture of continuous improvement by engaging employees in Herschend’s Kaizen-based CCI methodology.
• Partner with the CCI Manager to introduce CCI at newly acquired properties by defining priorities, engaging local leaders, training on and supporting adoption of the methodology and tools.
• Serve as a CCI facilitator by guiding cross-functional teams through structured improvement events, maintaining productive discussion, and helping participants reach actionable decisions.
• Partner with property leadership to identify, assess, and prioritize business opportunities where CCI tools can improve processes, host and guest experience.
• Plan, organize, and facilitate Kaizen events across multiple properties.
• Define, track, and analyze metrics that demonstrate CCI program adoption, progress, outcomes, and business impact.
• Develop and maintain communications that keep property and enterprise leaders informed of improvement initiatives, results, and overall CCI program progress.
• Train and coach employees and leaders at assigned properties on CCI methodology and tools, building their capability to identify and sustain improvements.
• Support additional process improvement initiatives and analytical projects that align with CCI program priorities.

Position Requirements

• Bachelor’s degree in hospitality, business administration, operations, or a related field, or an equivalent combination of education and relevant experience.
• 1-3 years of experience in process improvement, business process analysis, operational improvement, or facilitation.
• Prior experience in theme park, hospitality or entertainment industry preferred.
• Ability to complete Herschend-provided certification to lead Kaizen events within six months of hire.
• Excellent written and verbal communication skills, professional presence, and the ability to build trust and credibility with stakeholders at all levels of the organization, from frontline hosts to senior leaders.
• Excellent meeting facilitation and presentation skills.
• Strong training and coaching skills, with experience supporting teams that include diverse roles and organizational levels.
• Self-starter and collaborative team player who is passionate about improving the guest experience and can independently advance work while engaging others in shared solutions.
• Strong logical and analytical skills, with the ability to evaluate information, identify patterns, and produce accurate, high-quality work.
• Strong organizational and planning skills with the ability to prioritize multiple, competing priorities.
• Ability to navigate differing perspectives, address conflict constructively, and communicate directly when needed to maintain progress and achieve shared goals.
• Ability to travel approximately 30%, primarily to support CCI events and projects, and to work occasional evenings or weekends as project needs require.