Front Desk Receptionist

Description

Job Type:

Full-time

Schedule:

Muesday-Friday 12:00pm-8:30pm

Pay Range:

$17.00-19.00 per hour based on experience

About the Role:

Heritage Lab Services is looking for a reliable and detail-oriented Front Desk Receptionist to join our on-site administrative team at Three Rivers Diagnostics! This is an excellent opportunity to grow your career in a fast-paced, healthcare-focused administrative environment, where your organizational skills and customer service mindset directly support clinical operations. If you’re passionate about providing exceptional service and ensuring smooth day-to-day processes that contribute to patient care, we’d love to hear from you.

Why Join Us:

Supportive and collaborative team Opportunities for professional growth Competitive pay and benefits · 401(k) · 401(k) matching · Dental insurance · Health insurance · Health savings account · Life insurance · Paid holidays · Paid time off · Vision insurance

Role and Responsibilities:

• Serve as the first line of response for departmental phone calls, assisting clients with inquiries, addressing immediate concerns, and ensuring each call is directed to the appropriate personnel.
• Greet all visitors upon arrival and direct to the appropriate departments when needed.
• Monitor and respond to customer and internal emails promptly, maintaining a high level of professionalism and clear communication to address questions, resolve issues, and keep all parties informed.
• Maintain accurate daily logs of missing information and discrepancies, ensuring transparency and supporting efficient follow-up actions for all client-related data.
• Manage all incoming and outgoing mail, including receiving, recording, and distributing items to the correct persons or departments, ensuring timely delivery and appropriate documentation.
• Follow all laboratory compliance requirements diligently when handling protected health information (PHI) to ensure the confidentiality and security of patient information in accordance with HIPPA and regulatory standards.
• Performs other job-related duties as assigned.
• Supports ongoing changes in a professional manner, contribute to a positive work environment and to the team effort of the laboratory.

Requirements

Minimum Educational Requirements High school diploma or GED required. Minimum Experience Required 1 year front desk or client services experience. Previous medical field experience is preferred. Skills Required Lab Compliance, Microsoft Application, Typing proficiency of 50 WPM or higher, Record-Keeping and Documentation, Strong Customer Service skills, Effective Time Management skills. Professional Certifications or Licenses HIPPA