Archived listing. The details below describe a past opening.
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- Bank Facilities - Intra-department posting only
Base Salary Range $30.12 - $37.64 - $45.18 per hour The Facilities Support Supervisor is responsible for providing oversight and direction to the Facilities Support team and will plan, direct, oversee, and organize the daily workflow and operational activities for the workgroup, maintain appropriate levels of customer service to internal and external customers, ensuring service delivery standards are achieved, balancing quality, safety, and compliance adherence to mitigate risk. This position is Full Time; typical schedule 40 hours; Monday through Friday 8:00 a.m. to 5:00 p.m. Flexibility is required to work as needed to ensure adequate staffing for events or employee absences.
The Role at a Glance:
- Plans and directs workflow of assigned team to ensure all team and department tasks and priorities are appropriately allocated and required deadlines/commitments are met on a daily and ongoing basis.
- Ensures service requests, work orders, vendor assignments, and customer inquiries are handled in an accurate and timely manner.
- Provides direct reports with proper tools and authority to execute their assigned functions and develops skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
- Acts as primary escalation point for team members to resolve issues. Researches non-routine and complex or escalated issues and concerns, both internally/externally, and communicates findings and/or resolutions to management and appropriate parties, in a timely manner.
- Recommends and writes department procedures to ensure adherence to Bank policy and industry regulations. Communicates and implements approved revisions to team members in a timely manner.
- Oversees departmental record retention, documentation standards, and information management practices.
- Provides oversight and guidance in the preparation of Requests for Proposal (RFPs) and vendor evaluations.
- Assists management with contract negotiations, renewals, and vendor relationship management / vendor performance activities. identifies opportunities for improved service and cost efficiencies.
- Coordinates project schedules, communications, and administrative activities associated with branch openings, remodels, relocations, and maintenance programs.
- Participates in operating and project budgets to achieve results and monitor expenses within budgets.
- Provides management with weekly, monthly and quarterly reports, as requested.
- Assists with merger and acquisition functions, training, and integration of services for the department.
- Contributes to the success of the department with willingness to learn, share, and cross train in all department responsibilities and provide back-up assistance to team members and management team, as required or assigned.
Core Skills and Qualifications:
- H.S. Diploma or equivalent required. Associate's Degree in Business Administration, Office Management, Facilities Management or related field preferred.
- 5+ years recent experience in facilities administration, project coordination, vendor management, or related operational support functions, which includes a minimum of 1+ years in a lead or supervisory role required.
- Facilities administration and operational experience in the financial services industry and community banking environment preferred.
- Provides an exceptional level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
- Excellent written and verbal communication/ interpersonal skills combined with ability to communicate effectively, clearly and persuasively in a variety of settings, formats, and audiences across business lines at all levels; with the ability to read, write, speak and understand English well.
- Demonstrated ability make decisions or escalate, as appropriate, under pressure of time constraints.
- Strong supervisory and leadership skills are required to motivate and develop a high performance work team and monitor workflow and schedules; employee development, performance management, training, and employee counseling skills are essential.
- Strong analytical reasoning, attention to detail, organizational, data review, time management and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, with the ability to accurately manage multiple assignments, goals, reporting request, ensuring priorities are set and commitments and deadlines are met, with moderate to minimal direction and/or oversight.
- Process oriented, with ability to evaluate and improve practices and update and maintain written procedures and training materials.
- General working knowledge of budgeting and expense tracking.
- Understands and adheres to all safety standards and established work practices.
- General working knowledge of facilities administration, project coordination, and vendor and contract administration, which includes working knowledge of both theoretical and practical aspects of project management.
- Ability to gain working knowledge of the financial services industry and regulatory requirements relating to facilities operating functions and administration.
- Understands and applies principles, procedures, compliance requirements, state/federal regulations, and policies related to assigned area.
- Unquestionable integrity in handling sensitive and confidential information required.
- Proficient and advanced use and understanding MS Office products (Word, Excel, Outlook, PPT) with the ability to adapt to new products and technologies quickly.
- Knowledge and use of customer service ticketing systems (i.e., JIRA) experience - preferred.
Work Environment:
- Climate controlled office environment.
- Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day.
- Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule. May be required to work Saturdays and/or extended hours, as needed.
Physical Demands:
- Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile, and various hand/power tools, which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
- Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, walking, climbing, kneeling or crouching to file materials.
- Occasional lifting and/or moving up to 20 lbs. (files, boxes, etc.)
Travel Time: Occasional travel will be required to travel to other Bank locations, meeting/site visits, as needed; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions.
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.
Job applicants have certain legal rights. Please click here for information regarding these rights.
If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com.
Salary Range Disclaimer The base salary range represents the min, mid and max of Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.
##JobCategory:Facilities / Maintenance## ##Street:3615 Pacific Avenue## ##City:Tacoma## ##State:WA## ##ZipCode:98418## ##Internal:true##