Jobs in the United States

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Added 10 mins ago
RQ228116 NCIS Network Engineer | Shift Work | Active TS/SCI clearance
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Transform technology into opportunity as a Network Engineer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the…
Added 10 mins ago
SME Network Engineer
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CACI is seeking a SME Network Engineer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 10 mins ago
Senior Network Engineer (Firewall)
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CACI is seeking a Senior Network Engineer (Firewall) for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to…
Added 10 mins ago
Firewall Operations Engineer
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This is an opening for a Firewall Operations Engineer to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected…
Added 10 mins ago
Data Systems Analyst & Infrastructure Modernization Specialist
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Engineer, maintain, and enhance Power BI dashboards to visualize technical debt scores, decommissioning progress, and infrastructure performance metrics across TDM, TDI, and DROP.
Added 10 mins ago
BC
Lead Control Systems Engineer
Bechtel Corporation
Reston, VA
- $105,000 to $178,500 USD / year
…jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner…
Added 10 mins ago
Director, Federal Sales: Air Force and Space Force (Government)
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· Demonstrated success leading and growing complex enterprise technology, telecommunications, digital infrastructure, cybersecurity, cloud, software, professional services, or…
Added 10 mins ago
Director, Federal Sales: Navy and Marine Corps (Government)
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Chantilly, VA
· Demonstrated success leading and growing complex enterprise technology, telecommunications, digital infrastructure, cybersecurity, cloud, software, professional services, or…
Added 10 mins ago
Systems Engineer, Senior
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…adoption of cloud technologies to create a resilient ground system infrastructure for space domain awareness across national security space programs. Join our team and create the future of…
Added 10 mins ago
Cloud Solutions Engineer
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McLean, VA
…Chief Technology Officer. Design, build, and maintain cloud infrastructure for IC OIG systems, including case management software and mission-critical applications hosted in cloud…
Added 10 mins ago
Agentic Operations Site Reliability Engineer
BOOZ, ALLEN & HAMILTON, INC.
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Imagine running the cloud environments where agentic AI goes to work for the mission. As a site reliability engineer, you know that availability, observability, and automation turn a…
Added 40 mins ago
CG
Engineer IV - Electrical
CLMI Group, LLC
Los Angeles, CA
- $130,000 to $140,000 USD / year
The Engineer IV – Electrical provides specialized electrical engineering expertise and technical support to the BuildLACCD Sustainability Strike Team throughout the planning, scoping,…
Added 1 hour ago
Agile DevOps Coach
ClearlyAgile
Remote, United States
…the execution of identified improvements, and be a hands-on engineer as…
Added 1 hour ago
DevOps Engineer
ClearlyAgile
Remote, United States
We are hiring an experienced DevOps Engineer to help us support existing and new customers. If you're dedicated, ambitious and have a passion for working with the latest leading edge Cloud…
Added 1 hour ago
Engineer, Enterprise AI
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Added 1 hour ago
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Added 1 hour ago
Senior Systems Engineer IBM i
ULINE INC
PLEASANT PRAIRIE, WI
JOB REQUIREMENTS: Senior Systems Engineer - IBM i Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Keep Uline\'s IBM i systems running seemlessly. As a Senior Systems…
Added 1 hour ago
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ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
APPLETON, WI
- $95 USD / hour
Added 1 hour ago
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ERS-NETA Electrical Testing Technician -
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GREEN BAY, WI
- $95 USD / hour
Added 1 hour ago
Infrastructure Engineer
AMERICAN FOODS GROUP LLC
GREEN BAY, WI

Hercules

Technical Customer Support Engineer, North America (Weekend Coverage)

Remote, United States

$75,000 to $150,000 USD / year

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Job details

Pay: $75,000 to $150,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

What are we looking for?

We're hiring a Technical Support Engineer for weekend coverage (Thursday to Monday) to help our top customers successfully build and scale their apps.

What will you do?

Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more
Improve our product/platform: Every time we fix a customer app, you will update our underlying platform or AI agent to make sure the issue never happens again
Maintain our knowledge base: Keep our public and internal documents up to date, including any known issues
Build automations: Automate your support workflow so you can theoretically help hundreds of customers a day
Help handle/resolve platform incidents: Be the first point of call for platform incidents during your working hours. Manage public status and customer communication.

What skills will you have?

Strong TypeScript and React background
Modern web app fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems/architecture thinking (scalability, reliability, performance, security basics)
Excellent written communication (clear, simple, concise, audience specific)
Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
A track record closing 50+ tickets a day

What timezone will you work?

This role is specifically for people living in North America and/or willing to work standard New York hours. This is a weekend coverage role: you'll work Thursday through Monday, including Saturday and Sunday, with Tuesday and Wednesday off. Please apply to our other Technical Customer Support Engineer roles if you're looking for a Monday to Friday schedule.

What’s Hercules’ stack?

Technologies: TypeScript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google

Will you always be a technical support engineer?

You are welcome to stay as a technical support engineer for as long as you'd like. However, we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role after 6-12 months.

What are Hercules’ operating principles?

Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of the principles can be learned on the job, however, we do specifically filter for the following principles in our hiring process:

We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done.

Is Hercules in-office or remote?

This role is fully remote. You'll work standard US hours on a weekend coverage schedule, from anywhere outside US-sanctioned countries.

What are Hercules’ benefits?

Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here

What’s the compensation?

$75k-$150k + equity (variable based on seniority, equity, and location)

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More about this job

Skills

Customer service
Technical support
Workflow
TypeScript
React
Communication skills
Sales
Redis
Infrastructure as code
IBM Terraform
Docker
AWS

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