What is the Henry Schein ONEWay? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn't beGlobal Industry leaders today without all the individual contributions that bring our team together. Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we! If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!KEY RESPONSIBILITIES: * Design, implement, test, and document functionality based on customer business requirements and workflows * Plan, lead, organize and control projects from beginning to end * Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations * Ensure timely and effective customer service expectations are always met and/or exceeded times * Manage multiple/simultaneous implementation projects * Resolve advanced customer escalations * Track all correspondence and completed tasks to provide accurate record of account/project history * Professionally establish strong working relationships with other people and teams * Proven professional experience with both client/server and cloud based (SaaS) applications and services * Proven professional experience with regulatory compliance and requirements including HIPAA * Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations * Recognize and provide input into process improvement * May participate in special projects or other duties as assigned * Responsible for working towards and assisting in the achievement of individual, team, department, and company goals KNOWLEDGE: Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues. COMPLEXITY: Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice to determine appropriate action. Build productive internal/external working relationships. SUPERVISION: Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments. MINIMUM WORK EXPERIENCE: Typically, 2 to 4 years of related professional experience. PREFERRED EDUCATION: Typically, a bachelor's degree or global equivalent in related discipline. GENERAL SKILLS & COMPETENCIES: * Basic understanding of industry practices * General proficiency with tools, systems, and procedures * Basic planning/organizational skills and techniques * Good decision making, analysis and problem solving skills * Good verbal and written communication skills * Basic presentation and public speaking skills * Basic interpersonal skills * Developing professional credibility