Optical Manager

Company Description Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Job Title Manager OptimEyes About the Department As part of Henry Ford Health's Community Care Services, the Super Vision Center is dedicated to expanding access to essential eye care services. Our community-based programs focus on meeting patients where they are, providing comprehensive optical solutions, and ensuring that individuals across diverse populations receive the care they need. We are committed to making a meaningful impact by connecting patients with vital health resources and support services. Role Overview As the Manager OptimEyes, you will oversee daily operations and lead a team dedicated to delivering exceptional patient care and service. Your role is crucial in ensuring that patients receive the best possible experience, resolving concerns, and driving employee development. You will support the efficient and cost-effective operations of the Super Vision Center, contributing to the overall success of our community care initiatives. Why Henry Ford Health At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible. What You Will Do

• Oversee daily Super Vision Center operations and employees to ensure exceptional patient care and service.
• Receive and resolve customer concerns and complaints within established guidelines.
• Analyze training needs and develop/administer training plans to support employee growth.
• Administer corporate policies and procedures, ensuring compliance and efficiency.
• Manage cost-effective operations, maintain records, and prepare required reports.

What You Will Need Required Qualifications

• High school diploma or GED.
• Strong business acumen and financial understanding, including pro forma business plan analysis.
• Proficiency with Excel.
• Ability to coach team members.
• Previous optical experience.
• Excellent oral and written communication skills.
• Completion of all required training courses.

Preferred Qualifications

• Associates Degree.
• ABO Certification.

What We Offer Join a team where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work that makes a real difference. We provide opportunities for continuous learning and development, empowering you to excel in your role and contribute to our shared success. Join Our Team Ready to make an impact? Apply now and be part of a team that is transforming healthcare in our communities.