EEG Tech & Scheduling Rep

JOB SUMMARY

• The Scheduling Representative/EEG tech is responsible for making appointments for patients following medical practice procedures and EEG testing procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant. The Scheduling Representative/EEG tech works under general supervision and provides procedures requiring specialized knowledge and skills in support of the provision of diagnostic and/or therapeutic services to a specified patient population. The Scheduling Representative/EEG tech ensures accurate diagnostic results for patients of any age of graphically recorded impulses generated by the brain providing quality outcomes by performing EEG (electroencephalogram) consistent with department policies.

JOB REQUIREMENTS

• Minimum Education
• High school diploma or general equivalency diploma (GED)
• Minimum Work Experience
• Minimum one year of experience in an appointment scheduling position
• Required Licenses/Certifications
• Required Skills, Knowledge, and Abilities
• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately
• EEG preparation, set up, and electrode placement
• Use of recording units
• Designated Driver
• No
• OSHA Category
• 1 - High Risk