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HELP USA

Program Director

The Bronx, NY, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Program: Serenity | 2323 Davidson Avenue, Bronx, NY 10468

Position Overview:

The Program Director for Serenity, a DHS-funded 52-bed transitional shelter serving single adult men, r is responsible for the overall management and oversight of shelter operations, ensuring quality service delivery, program compliance, and the effective day-to-day functioning of the facility.

Your responsibilities will include:

Managing the day-to-day programmatic operation of the facility.
Providing administrative and case management support to the assistant director and social service team to ensure sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures.
Recruiting, orienting, managing, and evaluating all program and operations staff, providing appropriate training and supervision to ensure that all clients are provided with quality services at all times.
Developing and nurturing an environment that fosters staff satisfaction and retention.
Assessing effectiveness of service delivery and identifying gaps in service.
Support efforts to maintain compliance with agency policies, procedures, and applicable regulations.
Assist with ensuring the facility remains safe, clean, and well-maintained by coordinating with maintenance and security staff as needed.
Help track expenses, process purchases, and support budget-related activities in accordance with agency guidelines.
Provide on-call support for emergencies outside of regular business hours.
Assist with building and maintaining relationships with community partners and external resources that support program operations and participant needs.
Coordinate with community organizations and service providers to support program activities and referrals.
Maintain accurate and timely records, reports, and documentation in agency systems.
Provide support during emergencies and assist with after-hours coverage when needed.

You're a great fit for this role if you have:

Bachelor’s Degree in Social Work or a related field, with a Master’s Degree preferred.
Minimum of five years’ management experience, including proven supervisory and staff development skills.
Proven ability to lead in residential or shelter-based environments.
Excellent oral and written communication skills.
Computer literacy, particularly with Microsoft Office applications.
Familiarity with DSS, DHS, OTDA, and best practices in supportive housing and homelessness services.
Bilingual (English/Spanish) is a plus

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
Generous Paid Time Off!
401(k) with Company contribution, even if the employee doesn't contribute.
And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.

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More about this job

Skills

Regulatory compliance
Case management
Recruitment
Documentation
Communication skills
Computer skills
Microsoft Office
Bilingualism

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