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HELP USA

Clinical Case Manager

Brooklyn, NY, United States

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Job details

Education: Master’s degree
Posting language: English
Posted: Oct 30, 2026

Original job description

Program: HELP One Building B | 282 Hinsdale Street, Brooklyn, NY 11207

What You'll Do

As a Clinical Case Manager with HELP USA, you’ll provide case management and crisis intervention services to residents in one of our supportive permanent housing programs with a goal of promoting independent living skills, increased housing stability, and well-being.

Your responsibilities will include:

• Conducting assessments, formulating individualized service plans, and providing referrals and on-going support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being.

• Serving as the foundation of the supportive services made available to tenants such as connecting them to community-based services and resources that are aligned with their ISP.

• Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.

• Serving as a liaison with medical, mental health, and substance abuse providers to ensure a level of care that the consumers deserve.

• Providing assistance with educational and employment linkages.

• Helping tenants overcome barriers that may affect the timely submission of monthly rent.

• Work with property management to support tenants in all aspects of maintaining permanent housing.

• Advocating for and with residents in all aspects of their lives and offering (but not imposing) assistance.

You’re a great fit for this role if you have:

Master’s Degree in Social Work or a related field required.

• CASAC certification desired, but not required.

• Minimum two (2) years of experience in delivering clinical crisis services.

• Experience in case management, assessment, counseling and crisis intervention preferred.

• Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP) and Person Centered Planning (PCP) preferred.

• Knowledge of AWARDS a plus.

• Computer literate, specifically with Microsoft applications, required.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
Generous Paid Time Off!
401(k) with Company contribution, even if the employee doesn't contribute.
And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.

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