Care Coordinator

DUTIES & FUNCTIONS:

• Reports directly to Infusion Team Lead and Infusion Supervisor.
• Responds efficiently and professionally to pharmacies regarding patient referral inquiries regarding availability and scope of services.
• Demonstrates excellent judgment and decision-making skills to select the appropriate nurse to help with individual patient needs based on location, therapy and special considerations.
• Ensures all information and required documentation is received, in order to provide patient care in compliance with agency standards.
• Ensures assigned nurse possess the required skills and knowledge for the individual patient therapies by verifying training and/or scheduling training calls and providing our training resources to the assigned nurse.
• Communicates with nursing staff regarding scope of care, scheduling and required charting for each individual patient.
• Serves as liaison between patient, nurse and following pharmacy and/or physician to communicate and advocate for patient needs, questions or concerns.
• Maintains knowledge and demonstrates efficient use of all technology and software to properly chart confirmation of visit coverage, future coverage needs, patient-specific special requirements, lab locations, and order expirations.
• Documents details of all communications, concerns, and issues in patient charts promptly.
• Attends weekly meetings regarding process improvements, patient growth, and team efficiency.
• Ensures all ordered labs are obtained correctly by the assigned nurse and properly inputs data to guarantee the results are obtained and provided to the following physician and pharmacy in a timely manner.
• Maintains knowledge of, and effectively practices all patient confidentiality and ethical standards.
• Promptly reports issues or concerns regarding patient care to Clinical Supervisor and Coordination Liaison.
• Provides updates and direction to nursing staff regarding changes in patients’ plan of care