Jobs in the United States

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Added 1 min ago
Client Service Supervisor
SPS North America
West Columbia, SC
…relationships, creating strategies, and supporting operations with program maturity. This position requires strong technology skills with experience developing and leading initiatives to…
Added 2 mins ago
Research Program Manager
University of Kentucky
Lexington, KY
UK’s NeuroBank, housed within the Neuroscience Research Priority Area, is seeking a Research Program Manager.
Added 3 mins ago
FE
Sr Operations Admin
Federal Express Corporation
Quincy, MA
- $18.19 to $27.34 USD / hour
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 3 mins ago
FE
Sr Operations Admin
Federal Express Corporation
Quincy, MA
- $18.19 to $27.34 USD / hour
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 3 mins ago
FE
Sr Operations Admin
Federal Express Corporation
Quincy, MA
- $18.19 to $27.34 USD / hour
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 3 mins ago
FE
Sr Operations Admin
Federal Express Corporation
Quincy, MA
- $18.19 to $27.34 USD / hour
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 5 mins ago
Dental Lab Surgical Technician
Catalis Dental Lab Partners
Tempe, AZ
The position is based in Tempe, AZ, reports to the Chairside Technician Manager, and has a schedule determined by appointments and business needs. This position includes, as needed,…
Added 7 mins ago
Front Desk Team Member
Dedicated Senior Medical Centers of Florida, LLC
United States
Performs other duties as assigned and modified at manager’s discretion.
Added 8 mins ago
Data Analysis Manager
Palmetto GBA
Columbia, SC
We offer our employees great benefits and rewards. You will be eligible to participate in our benefits program the first of the month following 28 days of employment.
Added 8 mins ago
FCMB Claims Customer Service Advocate II
BlueCross and BlueShield of South Carolina
Columbia, SC
…desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the…
Added 9 mins ago
SH
Patient Services Ambassador
Southcoast Health System, Inc.
Fall River, MA
- $16.81 to $23.81 USD / hour
Shift: Day shift, 6:15am - 2:45pm; 6:30am - 3:00pm as needed with weekend and holiday rotation
Added 9 mins ago
G
Security Account Manager
GardaWorld
Allentown, PA
- $68,640 USD / year
Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards
Added 9 mins ago
Growth and Capture Manager, Federal Cybersecurity
JCS Solutions LLC
AL
JCS Solutions is seeking an experienced Growth and Capture Manager, Federal Cybersecurity to identify, develop, capture, and win new business across the federal market. This role will…
Added 10 mins ago
Accounts Payable Specialist
Milo's Tea Company Inc
Remote, United States
…communicating outcomes with the Accounting Shared Services…
Added 10 mins ago
E
Event Technician, Audio Visual (Full Time) Ocean Reef Club - Key Largo
Encore
Key Largo, FL
- $15 to $18.5 USD / hour
- Full-time
…customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 10 mins ago
Design Project Manager (Architect)
Aviation Enterprise
United States
As a Design Project Manager (Architect), you will manage a wide variety of multi-disciplinary projects to construct landside and airside improvements under the Aviation Enterprise Capital…
Added 10 mins ago
Administrative Support for Jackson Soil & Water District
Jackson County Florida
Marianna, FL
Serve as the Contract Manager for cost-share contracts between farmers, the Jackson Soil & Water Conservation District (JSWCD), and the Florida Department of Agriculture and Consumer…
Added 10 mins ago
HUMAN RESOURCES SPECIALIST (MILITARY)
Headquarters, Air Force Reserve Command
Eglin AFB, FL
…understand respective programs and converse with functional manager, and knowledge of the automated systems, personal computers, and software employed, in order to make reports,…
Added 11 mins ago
MH
Care Management Processor
Molina Healthcare
FL
- $15 to $29.06 USD / hour
Microsoft Office suite/applicable software program(s) proficiency.
Added 11 mins ago
Program Manager
Huntington Ingalls Industries
Eglin AFB, FL
…in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency…
Added 11 mins ago
Administrative Support Manager, School of Global Languages, Literatures, and Cultures
The Pennsylvania State University
United States
…Liberal Arts invites applications for an Administrative Support Manager to lead administrative operations and serve as a key partner to School leadership in advancing the unit's strategic…
Added 12 mins ago
Risk Management Manager
AdventHealth
Daytona Beach, FL
Competent in use of electronic medical record software. [Required]
Added 12 mins ago
C
Care Promoter
ChenMed
Lakeland, FL
- $17 to $24.26 USD / hour
Performs other duties as assigned and modified at manager’s discretion.
Added 12 mins ago
C
Care Promoter
ChenMed
Lakeland, FL
- $17 to $24.26 USD / hour
Performs other duties as assigned and modified at manager’s discretion.
Added 12 mins ago
Interim VP of Quality
HealthTrust Workforce Solutions
Bradenton, FL
The Interim Manager/Director of Quality Management and Infection Prevention manages the facility quality and performance improvement (PI) programs, including outcomes analysis. Promotes…

Hello Patient

Strategic Account Manager

Remote, United States

$90,000 to $135,000 USD / year

Apply on jobs.ashbyhq.com About employer

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Job details

Pay: $90,000 to $135,000 USD / year
Posting language: English
Posted: Nov 11, 2026

Original job description

ABOUT THE ROLE

Hello Patient is hiring a Strategic Account Manager to own the health, retention, and growth of our customer accounts from signature through post-go-live. You will be the primary relationship holder for your accounts, responsible for ensuring customers consistently realize value from Mia, identifying risks early, and helping customers expand how they use HelloPatient over time.

This is a proactive, ownership-driven role. You’ll maintain a clear, up-to-date understanding of how each account is performing, monitor key signals to catch issues before they escalate, and partner closely with internal teams to drive resolution.

Customers should view you as a trusted partner, essentially an extension of their team who understands their business, not just a point of contact for a software vendor.

While you’ll stay involved during the initial implementation to establish the relationship and ensure smooth handoffs and communication, your core responsibility ramps up after go-live to own the customer experience, manage communication and expectations, and be accountable for long-term customer success.

WHAT YOU'LL DO

OWN ACCOUNT HEALTH

Track how the agents are performing across your accounts, including containment, transfers, and reschedule, cancel and confirm rates. Dig into anything unusual before the customer notices it.
Review call logs and transfers to find where the agent falls short, and suggest fixes to the call flow.
Turn issues into clear tickets for Product and Engineering, follow them through to resolution, and keep customers updated along the way.

MANAGE CUSTOMER RELATIONSHIPS

Be the day-to-day point of contact for your accounts. Build a trusted advisor relationship so customers see you as part of their team, not just a vendor contact.
Run regular check-ins and program reviews, and send a clear status recap after each one.
Support customers through soft launch, go-live and ongoing agent updates, like new locations, providers, voice and script changes.
Work with Product, Engineering, QA, Sales and Solutions to get customers what they need, and wear whatever hat the day calls for.
Join onsite visits, whiteboarding sessions and industry events.

DRIVE PERFORMANCE & GROWTH

Build recurring performance reports and use them to help customers understand the value they're getting from Mia.
Help build ROI models from customer data and turn them into clear stories for customer leadership.
Spot expansion opportunities, such as new agents, chatbot, billing, referrals and new locations, and help Sales and Solution Engineers scope them.
Support order forms, renewals and invoicing follow-up.

WHAT WE'RE LOOKING FOR

MUST HAVE:

3+ years in account management, customer success or a similar client-facing role.
Strong written and verbal communication. You can read between the lines, build excitement and handle pushback with confidence.
A strong storyteller who can turn data into a clear story about value.
Collaborative and works well with cross-functional teams. You're happy to wear multiple hats.
Strong attention to detail, so nothing falls through the cracks between customers and internal teams.
Comfortable with data. You can work in spreadsheets, read dashboards and explain what the numbers mean.
Proactive and comfortable with ambiguity. You know when to solve a problem yourself and when to escalate.
You love building from the ground up. You're open to change, can pivot quickly and do well in a fast-paced startup.

PREFERRED:

Experience in healthcare, health tech or working with medical practices.
You use AI or automation tools every day to work faster.
Background in practice operations, revenue cycle or patient scheduling.
Some exposure to SQL, BI tools or call center metrics.

COMPENSATION

Base salary: $90,000 – $135,000

Equity: Meaningful ownership in a fast-growing healthtech startup

About Hello Patient

Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication - great clinicians buried in admin work, patients stuck in phone tag.

Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end - from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.

Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.

Apply on jobs.ashbyhq.com About employer

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Jobs in the United States