Lead Retail Associate

Description Lead Retail Associate – Join Our Team at Hello Adorn! Great retail leadership is more than opening the doors - it's about creating a memorable, inspiring experience for every customer and helping the team around you shine. As our Lead Retail Associate, we're literally handing you the keys: you'll open and close the store, run the floor, and lead by example. If you love people, beautiful handmade jewelry, and you're ready to step into leadership, we'd love to meet you.

About Us

Hello Adorn is a fast-growing, design-forward handmade jewelry brand, rooted in quality craftsmanship, a clear brand vision, and a commitment to exceptional customer experience. With both a thriving direct-to-consumer e-commerce presence and a brick-and-mortar flagship store, we offer a fast-paced, purpose-driven environment where creative vision and strategic thinking thrive. As we scale, Hello Adorn remains committed to growing a beautiful brand from a culture of happiness. What You'll Do As a Lead Retail Associate, you'll be the face of Hello Adorn and the person who keeps our flagship store running smoothly, whether or not a manager is in the building. You'll lead the team on the floor, own opening and closing, and make sure every customer leaves delighted.

Key Responsibilities:

• Open and close the flagship store independently, following security and brand standards
• Count tills, reconcile daily sales, and prepare bank deposits
• Lead the team on the floor, setting the tone and keeping everyone focused on customers and goals
• Train and coach associates on customer service, POS, gift packaging, and the Endless Bracelet process
• Serve as the go-to person for questions, returns, and challenging customer situations
• Share shift notes, wins, and issues with store leadership
• Deliver exceptional customer service and build lasting relationships with shoppers and repeat customers
• Offer personalized product recommendations and suggest thoughtful add-ons
• Package purchases to brand standards so every purchase feels like a gift
• Keep jewelry repairs moving and ensure timely turnaround for customers
• Maintain store cleanliness, merchandising, and display standards
• Assist with inventory receiving and restocking
• Stay informed on new product launches, promotions, and in-store events, and get the team excited about them

Schedule This is a full-time, in-person role based in our flagship store in Eau Claire, WI. You'll work 30–35 hours per week, including opening, closing, and weekend shifts.

Requirements

• 1+ years of retail or customer service experience
• Experience opening or closing a store, handling cash, or holding keys
• Dependability to run the store without a manager present
• Availability for opening, closing, and weekend shifts
• Strong communication and interpersonal skills

Preferred:

• 6+ months of experience as a lead, supervisor, or keyholder
• Retail experience, especially in fashion, accessories, jewelry, or lifestyle brands
• Interest or experience in jewelry making

Skills:

• Leading by example and keeping the team upbeat during the busiest days
• Giving feedback that's clear and kind
• Ability to make personalized product recommendations
• High attention to detail and pride in presentation
• Comfort with technology, POS operations, and end-of-day reconciliation