Jobs in the United States

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Licensed Social Services Director (LBSW or LMSW)
Diversicare of Fairhope
Fairhope, AL
We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a…
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Director of Nutrition Services
Opaa!
Vian, OK
Catered events must have next level manager approval before hosting the event
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Operations Apprentice
Westinghouse Electric Company, LLC
Shoreview, MN
This opportunity offers a 2027 summer apprenticeship, and the company requires you to be actively enrolled in an accredited post-secondary education program in a related field.
Added just now
Licensed Social Services Director (LBSW or LMSW)
Diversicare of Alabama - Gulf Shores
Gulf Shores, AL
We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a…
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Onsite Warehouse Manager
Employbridge
Senatobia, MS
Must have seasoned critical thinking and problem-solving skills
Added 1 min ago
Senior Marketing Manager
Discovery Barbuda Management LLC
Remote, United States
The Senior Marketing Manager works with DLC Corporate Marketing team as an on-the-ground marketing partner helping to develop and execute the property’s sales and marketing program. This…
Added 1 min ago
Assistant Store Manager -Lucky- 200 Country Club Center, Pacific Grove, CA 93950
Save Mart Supermarkets
Pacific Grove, CA
The Assistant Store Manager also has direct responsibility for hiring, training and developing team members and team members’ work performance to continually exceed customer expectations to…
Added 1 min ago
Customer Service Coordinator
Agiliti
Urbandale, IA
Participates and partners with Technical Services, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of services with…
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MILWAUKEE, WI
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Pharmacy Operations Manager
Walgreens
MILWAUKEE, WI
- $22.5 to $35.75 USD / hour
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Added 1 min ago
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Shift Lead
Walgreens
AUBURN, WA
- $18.5 to $23.5 USD / hour
…store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive…
Added 1 min ago
Emerging Store Manager
Walgreens
LAKE STEVENS, WA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHARLOTTESVILLE, VA
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Pharmacy Customer Service Associate
Walgreens
WARSAW, VA
- $15 to $19 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HOPEWELL, VA
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Certified Pharmacy Technician
Walgreens
SUFFOLK, VA
- $18 to $24.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
BRATTLEBORO, VT
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Pharmacy Customer Service Associate
Walgreens
LAYTON, UT
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Shift Lead
Walgreens
AUSTIN, TX
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
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Shift Lead
Walgreens
DESOTO, TX
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
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Shift Lead
Walgreens
TYLER, TX
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
DALLAS, TX
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Pharmacy Customer Service Associate
Walgreens
LAKEWAY, TX
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Shift Lead
Walgreens
LONGVIEW, TX
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
Senior Specialist, Incident & Problem Management
Stateside
Adelphi, MD
ITIL Managing Professional or ITIL Practice Manager certification

HEITECH SERVICES

Program Manager

Lee’s Summit, MO, United States

$120,000 to $135,000 USD / year

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Job details

Pay: $120,000 to $135,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

Description HeiTech Services is seeking an experienced Program Manager to lead a large federal records operations program spanning multiple facilities, more than 500,000 square feet of operational space, and over 35 million records. Services include records storage and maintenance, correspondence processing, document scanning, file retrieval and movement, and secure transportation. The program requires coordinated leadership across geographically separated locations, multiple work shifts, and an operating environment that includes 24/7 service coverage.

The Program Manager will lead through operations managers, quality leadership, and supervisors, with overall responsibility for workforce readiness, service delivery, performance, and customer satisfaction. This role requires experience directing large, labor-intensive operations through subordinate managers and supervisors, balancing staffing and production demands across interdependent functions. Prior overall management responsibility for a workforce of 300 or more employees is strongly preferred, but not required.

Responsibilities combine operational leadership with complex statistical analysis, cost estimating, workforce planning, Government communications, and continuous improvement. Candidates should bring a demonstrated ability to maintain accountability across facilities and shifts, resolve significant operational challenges, and sustain performance as workloads and priorities change. The role requires onsite presence in Lee’s Summit, Missouri, at least monthly, the ability to attend in-person meetings within two consecutive business hours of Government notification, and 24/7 availability for emergencies.

Key Responsibilities:

Direct and integrate services across multiple facilities, maintaining accountability for service quality, accuracy, reliability, timeliness, and customer satisfaction.
Serve as a principal management contact for Government representatives, communicate operational status and plans, and deliver clear oral and written management briefings.
Establish priorities and coordinate operations managers, quality personnel, and supervisors so staffing, production, training, and support activities work together across facilities and shifts.
Oversee workforce planning, recruitment and retention coordination, replacement coverage, cross-training, and supervisory coverage to sustain services during vacancies, absences, workload changes, and disruptions.
Develop and interpret complex statistical analyses, cost estimates, workload assessments, and analytical reports to identify trends, evaluate resource needs, and recommend improvements.
Oversee development, implementation, and maintenance of required management plans, standard operating procedures, reporting processes, and continuity procedures.
Proactively identify significant operational risks and performance concerns, promptly inform Government representatives, and lead corrective actions through resolution.
Identify and recommend approaches to improve quality, reduce costs, and correct process inefficiencies; coordinate implementation and evaluate results.
Conduct fact finding for special projects, validate information, and respond promptly to time-sensitive Government inquiries.
Coordinate with security, human resources, training, and operational personnel to maintain required personnel suitability, access, training, nondisclosure, privacy, and sensitive-records protection controls.
Oversee secure records handling and chain-of-custody practices throughout storage, processing, retrieval, movement, and transportation activities.
Guide the workforce through changes in procedures, technology, policies, and workload priorities while maintaining service continuity.

Requirements

At least five years of program or project management experience within the most recent seven years.
Experience leading large, labor-intensive operations through subordinate managers and supervisors, with responsibility for staffing, production, quality, and customer satisfaction.
A bachelor’s degree in program management; business or public administration; production, operations, manufacturing, or quality management; technical management; information systems; engineering; or finance/accounting.
o A PMI-issued Project Management Professional (PMP) certification is accepted in lieu of the specified educational requirement.
Six Sigma Black Belt certification, held currently or obtained within 180 days of hire date.
Ability to be onsite in Lee’s Summit, Missouri, at least monthly, attend in-person meetings within two consecutive business hours of Government notification, and remain available 24/7 for emergencies.
U.S. citizenship and ability to obtain the required Government suitability determination before starting work and meet security requirements applicable to assigned duties.

Preferred:

Overall management responsibility for 300 or more employees through subordinate managers and supervisors.
Experience leading high-volume records, document processing, scanning, correspondence, warehousing, or logistics operations across multiple facilities and shifts.
Federal contract management experience, including leadership of a Service Contract Act workforce.

Compensation & Benefits

Compensation: $120,000-$135,000/year
Benefits: Health, life, dental, vision, and disability insurance (eligible after 30 days).
Additional: HSA, 401(k) with employer match, and educational reimbursement.

This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.

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More about this job

Skills

Leadership
Customer service
Estimating
Reporting
Conduct fact finding
Project management
Program management
Quality assurance procedures
PMP
Lean Six Sigma Black Belt
Security regulations
Warehouse operations
Logistics
Contract management

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Work requirements

Jobs in the United States