Customer Service Representative

Under moderate supervision, performs telephone customer service and sales functions. Takes incoming orders, coordinates availability/delivery of product to the customer, and troubleshoots problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Speak with customers by phone/email communication concerning orders, returns, shipments and products.
• Quoting, pricing, and invoicing.
• Receive orders and go through contract review.
• Order entry of parts, dies, profiles and tolerances associated with customer purchase orders.
• Attention to detail critical essential function.
• Contact customers when necessary to advise of shipment delays and/or information necessary to process orders.
• Keep management informed of all activity.
• Requires the use of some judgment to comply with instructions and standard procedures, methods or practices involving the making of minor decisions.
• Responsible for cleanliness of his/her own work area and the general housekeeping of the Company.
• Actively participate, in all established company health and safety training programs, and comply with all policies and procedures.
• Other duties as assigned.

Requirements:

EXPERIENCE:

• Associates degree or work equivalent.
• Minimum of 2 years in sales or customer service role.
• Excellent communication skills are required, both written and verbal.
• Ability to sense and relate observations to business opportunity.
• Familiarity with Microsoft Office and operational software, MRP systems.
• Experience with EPICS a plus.
• Proficient arithmetic skills a must.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk and sit. The employee will use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. The employee is frequently required to sit and to use a computer keyboard with mouse for long periods of time. The employee will occasionally lift and/or move 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Office, Plant, Warehouse or Remote locations: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job in the Plant or Warehouse, the employee is exposed to noise and aluminum particles. The noise level is usually moderate but hearing protection may be required in designated areas. The employee is required to wear PPE when in the plant.

Conditions will vary depending on job requirements.

EOE M/F/D/V E/O/V

Heico has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.

These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team.

Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE).

More information about the holding company and overall organization can be found at www.heicocompanies.com.