Responsibilities H-E-B is a leading innovator in technology, and recently we’ve been investing in our customers’ digital experience. Our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions, using the best available technologies to deliver modern engagement, reliability, and scalability to meet customer needs. The Senior Manager of Network Engineer leads managers and / or professional individual contributors who exercise substantial latitude and independence. Influences the function’s (Digital) short-term strategy and executes long-term strategies by setting new standards and developing / implementing new processes and business objectives. As a Senior Manager of Network Engineer, you’ll manage a team of Engineers and lead other Managers. You’ll raise up your team(s), help develop individual careers and achieve goals, and coach and develop new Managers. You’ll work closely with product and design stakeholders and other engineering leaders to provide high-quality, repeatable technology delivery for the digital engineering organization. You’ll lead across all aspects of development to maintain a high bar for technology, people, and process. Responsible for managing a team(s) that may include multiple related departments. Participates with other senior managers to influence short-term strategic plans and objectives. Uses influencing skills to gain buy in and manage valuable and complex working relationships. Makes final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Responsible for resource allocation, prioritization, and financial responsibility. Participates in strategic decision making based on company goals and objectives. Responsible for hiring, firing, and performance / pay reviews. Once eligible, our Partners become Owners in the company. “Partner-owned” means our most important resources - People - drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company Do you have a: HEART FOR PEOPLE… a coach mentality, willing to influence others into realizing a vision? HEAD FOR BUSINESS… a commitment to “keeping the lights on” while exploiting new technologies and opportunities to grow the business? PASSION FOR RESULTS… drive to manage your team of ICs and lead other Managers? We are looking for: − Bachelor / Masters’ degree in a relevant field of education and / or work experience leading successful projects and coaching / mentoring others in functional area. Completion of H-E-B Leadership programs where applicable (i.e., SORL) What is the work? Directs and controls the activities of a broad functional area through several departments within the function. Has control of planning, staffing, budget attainment, and recommending / implementing changes to methods. A portion of time may be spent performing individual tasks related to the function. What is the work? Leads the Network Reliability Engineering (NRE) function, including Network Operations, Observability, and Automation. Leads managers and technical teams responsible for improving the reliability, availability, performance, and operational efficiency of enterprise network services supporting stores, manufacturing, warehousing, transportation, data centers, and cloud connectivity. Directs planning, staffing, budgets, priorities, and execution across these areas. Partners with network architecture, engineering, delivery, security, and application teams to establish reliable services, strengthen operational readiness, and continuously improve the customer and Partner experience. Impact: − Translates H-E-B / Digital strategy into an NRE roadmap with measurable business and operational outcomes. − Establishes a reliability management practice using service level indicators (SLIs), service level objectives (SLOs), and error budgets to guide priorities and balance service reliability with the pace of change. − Connects network health and performance to business outcomes, including store operations, payment processing, and access to critical applications and services. − Uses incident trends, service performance, operational risk, and cost data to prioritize improvements and guide investment decisions. − Resolves complex, cross-functional issues and communicates service health, risks, results, and recommendations to technical and senior business leaders. Management: − Leads and develops managers and individual contributors across Network Operations, Observability, and Automation; establishes clear accountability, shared priorities, and effective collaboration. − Manages hiring, staffing, performance, compensation recommendations, succession planning, and career development; builds technical depth and leadership capability. − Owns functional budgets, resource allocation, vendor relationships, and service commitments with a focus on reliability, scalability, and total cost of ownership. − Establishes clear responsibilities and handoffs with architecture, engineering, delivery, security, and technology operations teams throughout the service lifecycle. − Defines operational acceptance criteria for new and changed network services, including monitoring, support ownership, documentation, training, recovery procedures, and automation. − Establishes and monitors performance measures for service availability, incident response and recovery, change success, automation adoption, and reduction of manual operational work. − Leads organizational and process changes that improve service ownership, execution, and continuous improvement. Network Operations: − Leads enterprise network operations, including production support, on-call readiness, incident response, problem management, and operational change execution. − Establishes consistent practices for incident triage, escalation, restoration, and stakeholder communication in partnership with enterprise incident management teams. − Drives timely service restoration and reduces mean time to detect and recover through improved processes, tooling, technical readiness, and automation. − Leads blameless incident reviews; ensures contributing factors are understood and corrective actions are prioritized, assigned, and completed. − Owns operational lifecycle practices, including software maintenance, vulnerability remediation, configuration compliance, capacity management, and identification of equipment approaching end of support. − Partners with engineering and security teams to validate resiliency, failover, recovery procedures, and readiness for critical business periods. Observability: − Leads the strategy and delivery of network observability across enterprise environments, integrating metrics, logs, events, flow data, and synthetic testing. − Establishes visibility into service availability, performance, capacity, and dependencies from both infrastructure and customer experience perspectives. − Defines and implements SLIs, SLOs, dashboards, and actionable alerts that reflect the health of critical network services and the business capabilities they support. − Improves detection and diagnosis by correlating telemetry across network, application, cloud, and security platforms. − Reduces alert noise and monitoring gaps through consistent telemetry standards, clear ownership, and continuous tuning. − Uses historical trends and service insights to identify emerging risks, anticipate capacity needs, and recommend improvements before customer impact occurs. Automation and Engineering Enablement: − Leads the network automation strategy and engineering enablement capabilities that make network changes and operations consistent, repeatable, secure, and scalable. − Owns the shared toolchain and integrations supporting Infrastructure as Code (IaC), version control, automated testing, deployment pipelines, and configuration validation across Network Engineering. − Partners with engineering teams to establish reusable automation patterns, standards, and self-service capabilities that accelerate delivery and improve change quality. − Oversees automation of network lifecycle and operational activities, including device certification, onboarding, provisioning, migrations, patching, upgrades, compliance checks, troubleshooting, and decommissioning. − Integrates network sources of truth, inventory, addressing, observability, and service management platforms to improve data quality and workflow execution. − Establishes appropriate testing, approval controls, auditability, and rollback capabilities for automated changes. − Prioritizes automation based on business value, operational risk, and reduction of repetitive manual work; measures adoption and sustained outcomes. What is your background? − Bachelor / Masters’ degree in a relevant field of education and / or work experience leading successful projects and coaching / mentoring others in functional area. Completion of H-E-B Leadership programs where applicable (i.e., SORL) − 7+ years of experience − Experience in management Do you have what it takes to be an H-E-B Senior Manager Network Engineer? Assists senior management in defining organizational goals and strategic plans. Objectives are defined in collaboration with senior management and results assessed from a relatively long-term perspective. Erroneous decisions will have a long-term effect on the company's success. − Expert knowledge of multiple technologies, including those used at H-E-B. − Working knowledge of IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL, radio frequency systems, etc. − Expert understanding of network architecture and design patterns, and development methodologies and processes − Skills in multiple languages, technologies, and frameworks − Ability to quickly get on board new projects. − Ability to problem-solve holistically and consider solutions through a combination of technology and processes. Can you... −Must be in San Antonio, TX − Function in a fast-paced environment − Travel by car or plane with overnight stays − Work extended hours; sit for extended periods. 11-2024 JDFT
