Program Manager - Security Vendor Mgmt

Responsibilities Job Summary: As a Corporate Program Manager, you'll provide strategic guidance and engagement with key stakeholders and project / program teams. You'll organize / coordinate one or more programs (may include contract management responsibilities) and oversee progress, ensuring delivery of timely, successful program progression. Key Responsibilities & Essential Functions: Supports business strategy from ground zero; helps ensure solutions that satisfy business needs; supports strategic goals and issues that result in business value Serves as owner of a single business program or small set of related programs / projects; participates in all aspects of assigned programs / projects, including planning, budgeting, staffing; analyzes program / project effectiveness; tracks program success metrics Collaborates with company-wide stakeholders and program sponsor to understand end-to-end business needs, develop program strategy, objectives, and KPIs, and to ensure program evolves; works directly with leadership teams on complex program needs Maintains / may create program processes and standards; resolves program issues Accesses / organizes data; builds analyses to understand financial impact of business needs and proposed solutions Develops understanding of program-related market trends and impact to existing business processes Supports / may manage program stakeholders; contributes to team efforts to meet committed deadlines and quality expectations Establishes / maintains / ensures standardized program management reporting; prepares reports for key stakeholders and project sponsor Supports / may lead continuous improvement initiatives for assigned program(s) as business evolves Conducting regular field visits to locations where contract workers are performing services. Monitoring vendor performance and contract compliance. Identifying and documenting operational, safety, quality, or service concerns and escalating findings to both leadership and vendor partners. Building relationships with HEB leadership, vendors, and contract labor teams to drive accountability and continuous improvement. Supporting issue resolution and ensuring corrective actions are implemented when concerns are identified. The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: A related degree or comparable formal training, certification, or work experience 5+ years of experience in program or project management Experience leading / influencing others in developing and aligning on vision and strategy Experience leading cross-functional project, program teams of stakeholders (preferred) Preferred Experience: Experience managing third-party security services, contractor relationships, supplier performance, and outsourced labor resources in a multi-site operational setting. Comfortable spending significant time in the field conducting site visits, audits, and face to face meetings with vendors and business stakeholders. Strong ability to navigate difficult conversations, provide constructive feedback, and hold vendors accountable to established standards and contractual expectations. Knowledge of contract management, vendor governance, operational compliance, and risk mitigation practices. Knowledge/Skills/Abilities: Strong working knowledge of performance / process evaluation, change management, and PMI-based project and program management principles and methods Working knowledge of program / project management software (Basecamp, MS Project, Confluence, JIRA, etc.), in addition to MS Office Advanced project management skills Advanced conflict management and facilitation skills Advanced verbal / written communication and presentation skills Strong analytical and problem-solving skills Strong Agile / Scrum skills Strong negotiating and influencing skills Ability to manage multiple, simultaneous priorities and shift focus across total program(s) Ability to build collaborative relationships Ability to analyze meaningful content or data and measure impact metrics related to program effectiveness Education: A related degree or comparable formal training, certification, or work experience. Physical Demands & Working Conditions: Work collaboratively in a fast-paced, change-oriented environment Work extended hours The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 10/1/2023 LPSEC3232 Job Summary: As a Corporate Program Manager, you'll provide strategic guidance and engagement with key stakeholders and project / program teams. You'll organize / coordinate one or more programs (may include contract management responsibilities) and oversee progress, ensuring delivery of timely, successful program progression. Key Responsibilities & Essential Functions: Supports business strategy from ground zero; helps ensure solutions that satisfy business needs; supports strategic goals and issues that result in business value Serves as owner of a single business program or small set of related programs / projects; participates in all aspects of assigned programs / projects, including planning, budgeting, staffing; analyzes program / project effectiveness; tracks program success metrics Collaborates with company-wide stakeholders and program sponsor to understand end-to-end business needs, develop program strategy, objectives, and KPIs, and to ensure program evolves; works directly with leadership teams on complex program needs Maintains / may create program processes and standards; resolves program issues Accesses / organizes data; builds analyses to understand financial impact of business needs and proposed solutions Develops understanding of program-related market trends and impact to existing business processes Supports / may manage program stakeholders; contributes to team efforts to meet committed deadlines and quality expectations Establishes / maintains / ensures standardized program management reporting; prepares reports for key stakeholders and project sponsor Supports / may lead continuous improvement initiatives for assigned program(s) as business evolves Conducting regular field visits to locations where contract workers are performing services. Monitoring vendor performance and contract compliance. Identifying and documenting operational, safety, quality, or service concerns and escalating findings to both leadership and vendor partners. Building relationships with HEB leadership, vendors, and contract labor teams to drive accountability and continuous improvement. Supporting issue resolution and ensuring corrective actions are implemented when concerns are identified. The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: A related degree or comparable formal training, certification, or work experience 5+ years of experience in program or project management Experience leading / influencing others in developing and aligning on vision and strategy Experience leading cross-functional project, program teams of stakeholders (preferred) Preferred Experience: Experience managing third-party security services, contractor relationships, supplier performance, and outsourced labor resources in a multi-site operational setting. Comfortable spending significant time in the field conducting site visits, audits, and face to face meetings with vendors and business stakeholders. Strong ability to navigate difficult conversations, provide constructive feedback, and hold vendors accountable to established standards and contractual expectations. Knowledge of contract management, vendor governance, operational compliance, and risk mitigation practices. Knowledge/Skills/Abilities: Strong working knowledge of performance / process evaluation, change management, and PMI-based project and program management principles and methods Working knowledge of program / project management software (Basecamp, MS Project, Confluence, JIRA, etc.), in addition to MS Office Advanced project management skills Advanced conflict management and facilitation skills Advanced verbal / written communication and presentation skills Strong analytical and problem-solving skills Strong Agile / Scrum skills Strong negotiating and influencing skills Ability to manage multiple, simultaneous priorities and shift focus across total program(s) Ability to build collaborative relationships Ability to analyze meaningful content or data and measure impact metrics related to program effectiveness Education: A related degree or comparable formal training, certification, or work experience. Physical Demands & Working Conditions: Work collaboratively in a fast-paced, change-oriented environment Work extended hours The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 10/1/2023 LPSEC3232