Archived listing. The details below describe a past opening.
Job Description Summary The Supportive Care Supervisor provides day-to-day leadership and supervision for Heartlinks’ spiritual care, grief care, and volunteer services. This position ensures that supportive services are compassionate, coordinated, and responsive to the needs, beliefs, cultures, and preferences of patients, families, and caregivers. Reporting directly to the Chief Executive Officer and serving as a member of the organizational leadership team, the Supportive Care Supervisor is responsible for the operational leadership, strategic development, quality, and compliance of assigned programs. The position provides direction to assigned personnel, establishes and evaluates program goals, and collaborates with the Chief Clinical Services Officer to ensure supportive services are integrated into high-quality, patient-centered care. The position may maintain a reduced patient assignment, with workload adjusted to prioritize leadership and program oversight responsibilities. Essential Job Functions/Responsibilities
- Staff supervision: Provides direct supervision, coaching, and support to assigned spiritual care and grief care personnel and the Volunteer Coordinator. Establishes clear expectations, conducts regular individual meetings and performance evaluations, recognizes accomplishments, and addresses performance concerns in collaboration with the Chief Executive Officer and Human Resources.
- Staffing and coverage: Coordinates assignments, workload, schedules, and coverage within supervised programs. Identifies service gaps and recommends staffing or resource adjustments to the Chief Executive Officer.
- Recruitment and orientation: Participates in interviewing and hiring recommendations for assigned positions. Supports orientation, training, and professional development appropriate to each employee’s responsibilities.
- Spiritual care: Oversees spiritual care assessment, support, care planning, and follow-up. Ensures services respect religious, spiritual, cultural, and nonreligious perspectives and are guided by patient and family preferences, including the choice to decline services.
- Grief care: Oversees grief and bereavement support for families and caregivers, including assessment, individualized support plans, follow-up, education, groups, and referrals. Ensures concerns requiring additional support are addressed through established referral and escalation procedures.
- Community grief programs: Leads the development, implementation, evaluation, and ongoing enhancement of community grief support programs, remembrance activities, and educational offerings. Identifies emerging community needs, establishes program goals, evaluates effectiveness, and develops opportunities for program growth in alignment with organizational strategic priorities.
- Volunteer services: Supervises and supports the Volunteer Coordinator, who manages daily volunteer recruitment, screening, orientation, training, placement, scheduling, and records. Reviews program priorities, coverage needs, volunteer engagement, and concerns requiring supervisory support.
- Volunteer roles and support: Works with the Volunteer Coordinator and relevant staff to ensure volunteer assignments reflect organizational needs, volunteer preparation, and patient and family preferences. Reinforces confidentiality, professional boundaries, safety expectations, and appropriate reporting of concerns.
- Interdisciplinary collaboration: Works with the Chief Clinical Services Officer and other supervisors to integrate spiritual care, grief care, and patient-facing volunteer services into the interdisciplinary plan of care. Ensures assigned personnel communicate relevant assessments, changes, and recommendations to the care team.
- Clinical standards and documentation: Maintains accountability for regulatory compliance, documentation standards, service quality, and operational readiness within assigned programs. Develops and implements procedures, monitors compliance, and collaborates with the Chief Clinical Services Officer and quality personnel on clinical standards, performance improvement, and survey readiness.
- Quality improvement: Participates in quality assessment and performance improvement activities and survey readiness related to supervised services. Reviews feedback and program information, identifies opportunities for improvement, and follows through on assigned corrective actions.
- Concerns and safety: Responds to patient, family, staff, and volunteer concerns involving supervised programs. Supports appropriate reporting, documentation, investigation, and resolution with relevant leadership. Coordinates referrals when needs exceed staff qualifications or program scope.
- Direct patient care: Provides direct spiritual or grief care services consistent with training, qualifications, and assigned responsibilities. Maintains a reduced patient assignment, with workload reviewed with the Chief Executive Officer to preserve adequate time for supervision, staff support, and program oversight.
- Program coordination and resources: Directs operational planning, resource allocation, and program development for Spiritual Care, Grief Care, and Volunteer Services. Develops annual program goals, monitors performance, manages assigned resources within approved budgets, and identifies opportunities for strategic growth. Maintains community partnerships and collaborates with communications and development personnel to advance organizational priorities.
- Leadership communication: Keeps the Chief Executive Officer informed of significant program concerns, staff performance issues, resource needs, and opportunities for improvement. Coordinates clinical matters with the Chief Clinical Services Officer and follows through on agreed-upon actions.
- Performs other job-related duties as assigned by the Chief Executive Officer. The above statements describe the general nature and level of work performed in this position and are a representative summary of its major responsibilities. Employees may be assigned additional job-related duties consistent with their qualifications and scope of practice. Position Qualifications
- Master's degree in Divinity, Social Work, Counseling, Spiritual Care, or a related field preferred. Equivalent combinations of relevant education, specialized training, certifications, and substantial professional experience may be considered.
- Demonstrated experience and competence in spiritual care or grief support, including appropriate preparation for any direct services assigned to the position.
- Experience in hospice, health care, or a related community-based setting preferred.
- Demonstrated supervisory, program leadership, or management experience required, preferably within hospice, healthcare, or community-based supportive services.
- Understanding of hospice philosophy, interdisciplinary care, grief and bereavement, and the needs of patients and families experiencing serious illness or loss.
- Ability to supervise personnel across different disciplines, recognize the limits of personal expertise, and obtain appropriate consultation.
- Ability to support people respectfully across religious, spiritual, cultural, and nonreligious perspectives.
- Strong verbal and written communication skills, including the ability to facilitate sensitive conversations, provide constructive feedback, and maintain professional boundaries.
- Strong organizational skills and the ability to coordinate multiple programs, manage competing priorities, and follow through on responsibilities.
- Understanding of volunteer program coordination or the ability to develop the knowledge needed to supervise the Volunteer Coordinator effectively.
- Ability to use electronic records and organizational systems for documentation, communication, scheduling, and program tracking.
- Commitment to confidentiality, ethical practice, patient and family choice, and continuous quality improvement.
- Maintains credentials or certifications required for assigned direct-service responsibilities.
- Valid driver’s license and reliable transportation, with automobile insurance meeting state and organizational requirements, when travel is required.