Archived listing. The details below describe a past opening.
Job Description Summary The Clinical Supervisor provides day-to-day clinical supervision and support to assigned hospice personnel, ensuring that patient care is coordinated, responsive, and consistent with Heartlinks’ standards for safe, compassionate, patient-centered care. Under the direction of the Chief Clinical Services Officer, the Clinical Supervisor coordinates daily clinical activities, supports staff performance and development, monitors care delivery and documentation, and implements established clinical policies and quality improvement initiatives. The Clinical Supervisor serves as an accessible resource for staff and promotes effective collaboration across the interdisciplinary team. Essential Job Functions/Responsibilities
- Provides direct supervision, coaching, and support to assigned clinical personnel. Conducts regular individual meetings and performance evaluations, communicates expectations, recognizes accomplishments, and addresses performance concerns in collaboration with the Chief Clinical Services Officer and Human Resources.
- Coordinates patient assignments and daily clinical coverage based on patient needs, staff competency, workload, and geographic considerations. Works with referral/intake personnel and other clinical leaders to support timely admissions and continuity of care.
- Reviews available patient information, including diagnoses, prognosis, medications, symptoms, functional status, and clinical course. Uses patient visits, staff consultation, and record review as appropriate to evaluate care and guide clinicians.
- Assists clinicians in identifying patient and family needs, establishing immediate and ongoing goals, setting priorities, and developing and updating individualized plans of care with the interdisciplinary group.
- Facilitates consultation with the Medical Director and other authorized medical providers regarding eligibility questions, changes in condition, symptom management, and other clinical concerns.
- Participates in interdisciplinary group meetings and supports coordination among nursing, medical, psychosocial, spiritual care, and other involved personnel. Ensures timely follow-through on care decisions and assigned responsibilities.
- Provides clinical guidance during assigned operating hours. Responds to urgent care coordination needs, supports effective handoffs to after-hours personnel, and escalates concerns requiring additional medical or leadership review.
- Monitors completion of patient visits, follow-up activities, orders, and clinical documentation. Identifies delays or gaps and works with staff to resolve them promptly.
- Conducts quarterly clinical record reviews and additional focused reviews as assigned, coordinating with designated quality assurance personnel. Communicates findings to the Chief Clinical Services Officer and relevant staff and follows up on corrective actions.
- Participates in recruitment, interviewing, and hiring recommendations for assigned clinical positions. Coordinates orientation and precepting in collaboration with designated staff and evaluates readiness for assigned responsibilities.
- Identifies staff learning needs and supports clinical education and competency assessment under the direction of the Chief Clinical Services Officer. Reinforces established protocols and best practices through coaching, case review, and staff education.
- Implements approved clinical policies, procedures, and protocols within the assigned team. Identifies opportunities for clarification or revision and brings recommendations to the Chief Clinical Services Officer.
- Participates in the quality assessment and performance improvement program. Reviews relevant clinical performance information, helps identify trends, implements assigned improvement activities, and monitors follow-through.
- Responds promptly to patient and family concerns, clinical incidents, and safety issues. Supports reporting, investigation, documentation, and corrective action in collaboration with the Chief Clinical Services Officer and other designated personnel.
- Promotes respectful, culturally responsive care that reflects patient and family goals and preferences. Coaches staff in effective communication, service responsiveness, and support during serious illness and end-of-life care.
- Collaborates with other supervisors and clinical leaders to resolve care coordination concerns and support consistent practices across teams.
- Keeps the Chief Clinical Services Officer informed of significant patient care concerns, staffing needs, performance issues, and barriers to effective care delivery. Provides recommendations and follows through on agreed-upon actions.
- Supports survey readiness and clinical compliance activities by helping staff maintain accurate records, follow established procedures, and complete assigned improvement measures.
- Participates in community education, professional activities, and organizational initiatives as assigned.
- Performs other job-related duties as assigned by the Chief Clinical Services Officer.
The above statements describe the general nature and level of work performed in this position and are a representative summary of its major responsibilities. Employees may be assigned additional job-related duties consistent with their qualifications and scope of practice. Position Qualifications
- Current, active registered nurse license to practice in Washington State.
- Graduate of an accredited nursing program. Bachelor of Science in Nursing preferred.
- Previous clinical experience in hospice or home care and at least two years of management or supervisory experience.
- Demonstrated ability to supervise, coach, and support clinical personnel and work effectively within an interdisciplinary team.
- Strong clinical assessment skills, sound nursing judgment, and understanding of hospice philosophy, end-of-life care, and patient and family needs.
- Knowledge of pain and symptom management principles and their application within nursing scope of practice.
- Strong verbal and written communication skills, including the ability to provide constructive feedback, facilitate difficult conversations, and address concerns respectfully.
- Ability to organize competing priorities, coordinate staffing and care needs, and follow through on assigned responsibilities.
- Proficiency with electronic medical records and technology used for clinical documentation and communication.
- Commitment to professional standards, patient confidentiality, culturally responsive care, and continuous quality improvement.
- Current CPR certification maintained in accordance with organizational requirements.
- Valid driver’s license and reliable transportation, with automobile insurance meeting state and organizational requirements.