Program and Case Manager

Employment Type: Full-Time, Hourly ### About Heart of the Basin Heart of the Basin is a nonprofit organization dedicated to providing safe, compassionate, emergency shelter and supportive services to individuals experiencing homelessness in the Uintah Basin. Our mission is to meet immediate needs while helping individuals build pathways toward housing stability and greater independence. ### Position Summary The Program & Case Manager provides leadership for daily shelter operations while delivering individualized case management services to clients. This position directly supervises frontline shelter employees, oversees evening intake and admissions, coordinates community resources, and manages direct client assistance. Working closely with the Executive Director, the Program & Case Manager helps develop and implement effective programs, maintain operational standards, and support positive client outcomes. The ideal candidate is an organized, compassionate, and resourceful leader who can balance administrative responsibilities, personnel supervision, and direct client services. ### Essential Duties and Responsibilities Program Operations and Staff Supervision - Oversee daily shelter operations, including evening intake, admissions, and compliance with organizational policies and procedures. - Supervise, train, schedule, and evaluate Shelter Operations Specialists in collaboration with the Executive Director. - Coordinate staffing coverage, shift assignments, and operational needs. - Monitor shelter occupancy, facility conditions, supplies, and service delivery. - Review staff documentation, address routine personnel concerns, and escalate significant matters to the Executive Director. - Coordinate and supervise volunteers assisting with shelter operations. - Maintain a safe, respectful, and supportive environment for clients, employees, and volunteers. Client Case Management and Service Coordination - Review client rosters, conduct needs assessments, and proactively engage individuals in case management services. - Develop and monitor individualized service plans focused on housing stability, employment, financial independence, and other identified goals. - Schedule and conduct client appointments at the shelter and appropriate community locations. - Assist clients with housing applications, identification documents, public benefits, employment opportunities, healthcare access, and other essential resources. - Coordinate referrals, transportation resources, and services with community agencies and housing providers. - Monitor client progress, provide follow-up services, and assist with housing transitions. Direct Client Assistance and Program Accountability - Assess client needs and determine appropriate financial or material assistance within established program guidelines. - Manage the allocation of direct client assistance funds within approved budgets and delegated spending authority. - Review and authorize eligible assistance expenditures, referring requests outside established limits to the Executive Director. - Track client services, assistance expenditures, referrals, and program outcomes. - Maintain accurate financial assistance records and supporting documentation to ensure accountability and grant compliance. Documentation, Safety, and Program Compliance - Maintain accurate, timely, and confidential client records, including required entries in the Utah Homeless Management Information System (UHMIS). - Monitor program performance and prepare reports for the Exec utive Director. - Support grant reporting, compliance monitoring, and continuous program improvement. - Respond to escalated client concerns, conflicts, and safety incidents using trauma-informed practices and established procedures. - Ensure consistent enforcement of shelter policies while respecting client rights, confidentiality, and dignity. - Maintain professional relationships with community service providers and participate in relevant meetings and training. ### Minimum Qualifications - Experience in case management, social services, housing assistance, human services, or a related field. - Demonstrated supervisory, team leadership, or program coordination experience. - Strong organizational, communication, problem-solving, and conflict-resolution skills. - Ability to exercise independent judgment, manage competing priorities, and maintain professional boundaries. - Proficiency with standard office software and electronic recordkeeping systems. - Ability to work effectively with individuals experiencing homelessness and other significant life challenges. - Ability to travel between the shelter and community service locations as needed. - Ability to meet applicable background screening and employment requirements. - Ability to obtain Utah State case management certification within 3 months of employment. ### Preferred Qualifications - Associate's or bachelor's degree in social work, human services, psychology, sociology, nonprofit management, or a related field, or an equivalent combination of education, training, and relevant professional experience. - Two or more years of experience in case management, housing navigation, or related human services. - Experience supervising employees or managing residential or community-based programs. - Knowledge of trauma-informed practices, crisis intervention, and community resources. - Familiarity with Utah's homelessness response system, coordinated entry, and UHMIS. - Experience with program reporting, grant compliance, and direct client assistance management. ### Work Schedule and Expectations Regular Schedule: Monday--Friday, 12:00 PM--8:30 PM Hours: 40 paid hours per week, with a 30-minute unpaid meal break each workday. Afternoon hours are primarily dedicated to case management, client appointments, community coordination, and administrative responsibilities. Evening hours, particularly 6:00 PM--8:30 PM, are dedicated to onsite supervision of shelter intake and operations. Occasional schedule adjustments may be required to accommodate organizational needs, training, or special events. ### Compensation and Benefits This position pays 23--25 per hour, depending on qualifications and experience. At this time, Heart of the Basin does not offer employer-sponsored health insurance, retirement plans, or paid leave benefits. Holiday premium pay may be provided for hours worked on designated holidays in accordance with organizational policy. Overtime compensation will be provided as required by applicable law. ### Employment Conditions Grant-Funded Position: Employment is contingent upon the availability and continuation of grant funding supporting Heart of the Basin's operations. A reduction, expiration, or loss of funding may result in modification or elimination of the position. At-Will Employment: Employment with Heart of the Basin is at will under Utah law. Either the employee or Heart of the Basin may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this posting c onstitutes an employment contract or guarantees employment for a specific period. Heart of the Basin is an equal opportunity employer committed to maintaining a respectful, inclusive, and supportive workplace.