Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Senior Manager, Accounting
Follett Software, LLC
Remote, United States
…faster and more dependable through thoughtful standardization, systems improvements, and automation. This role is for a leader who can move comfortably between the detail and the bigger…
Added just now
Special Assignment Scout
Sterling Mets, L.P.
Remote, United States
Scout amateur players at the high school, collegiate, showcase, tournament, and other assigned levels in support of draft preparation and related acquisition decisions
Added just now
Pro Scout
Sterling Mets, L.P.
Remote, United States
…within domestic full-season affiliated baseball. The role will support player-acquisition and roster-planning decisions throughout the year by combining live evaluations, video, data,…
Added just now
Shared Asset Administrator
Mayo US
Rochester, MN
Must have excellent communication, organizational and human relation skills
Added just now
Complex Scout
Sterling Mets, L.P.
Remote, United States
Familiarity with scouting systems, video platforms, data tools, and technologies used in player evaluation
Added just now
VI
2027 Summer Internship - Contract Operations – Analytics
Vizient, Inc.
Chicago, IL
- $25 USD / hour
How Contract Operations partners with Category Management, Analytics, Legal, and Technology to support enterprise goals
Added just now
CISC Care Coordinator - Las Vegas, NM
Magellan Health Services
Las Vegas, NM
This is a work from home position with extensive travel in the community.; candidates must live in the Las Vegas, NM or surrounding area
Added just now
Project Engineer - Design Build (Water Infrastructure)
Jacobs
Farmington, NM
Assist with commissioning, startup, and performance testing of treatment processes, pumping systems, instrumentation, controls, and support facilities.
Added just now
Director of Facilities
Community Health Systems
Carlsbad, NM
Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.
Added just now
Sr. Financial Analyst *TruHome Solutions
CommunityAmerica Credit Union
Overland Park, KS
…fixed, variable, allocated, incremental, and marginal costs to support profitability analysis, pricing decisions, and strategic…
Added just now
Test Lead/Device Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
At the R&D Engineer 2 level, you will function in the test lead role in support of a development, qualification, or surveillance test for LANL systems groups of other nuclear security…
Added just now
Operations Center Supervisor (Manufacturing Manager 1)
Los Alamos National Laboratory
Los Alamos, NM
This position requires assignment to a rotating shift schedule, including nights, weekends, and holidays · Work Schedule: This position requires 24/7 operational coverage and assignment to a rotating shift schedule, including nights, weekends, and holidays
Added just now
Deputy Group Leader: High Explosives Science and Technology (R&D Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
…productions of current weapons, and lessons learned from previous…
Added just now
Test Engineer (R&D Engineer 1/2)
Los Alamos National Laboratory
Los Alamos, NM
…fabrication, qualification, and installation of test fire control systems, pulse power engineering, advanced detonator design and testing, and applied problem solving. Additional…
Added just now
Civil/Structural System Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
…implementation of the Conduct of Engineering (COE) program at LANL in support of systems, structure and component modifications and new installations, as well as supporting existing…
Added just now
Work Control Team Lead (Maintenance Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
Work Control is a multidisciplinary group, providing deployed support to all Facility Operations Directorates (FODs) for maintenance planning, scheduling, and Computerized Maintenance…
Added just now
Electrical Design Engineer 1
Los Alamos National Laboratory
Los Alamos, NM
…implementation of the Conduct of Engineering (COE) program at LANL in support of systems, structure and component modifications and new installations, and will support nuclear, accelerator…
Added just now
Accelerator Mechanical Diagnostics Systems Engineer (R&D Engineer 3)
Los Alamos National Laboratory
Los Alamos, NM
Ability and willingness to provide engineering support to other teams in the group supporting the accelerator: Water, Vacuum and Mechanical systems.
Added just now
Weapons Test Scientist (Scientist 2/3)
Los Alamos National Laboratory
Los Alamos, NM
…aimed at confirming the reliability and effectiveness of weapon…
Added just now
Test Lead/Device Engineer (R&D Engineer 1)
Los Alamos National Laboratory
Los Alamos, NM
…aimed at confirming the reliability and effectiveness of weapon…
Added just now
Certified Medical Assistant (CMA) - OBGYN Consultants
Community Health Systems
Las Cruces, NM
Student Loan Support – Assistance available for eligible roles
Added just now
GH
Maintenance Helper
Genesis Healthcare
Albuquerque, NM
- $18 to $20 USD / hour
…beds, wheelchairs, geri-chairs, electrical equipment, sprinkler systems, generators, emergency lighting, fire alarms and…
Added just now
R&D Mechanical Engineer - Explosive Component Product Engineer, Onsite
Sandia National Laboratories
Albuquerque, NM
…mild detonating fuse, and glass-to-metal headers, in direct support of the Nuclear Deterrence…
Added just now
I
Semiconductor Manufacturing Engineer
Intel
Albuquerque, NM
- $103,730 to $198,820 USD / year
…position, you will provide tactical and strategic operational support to ensure the successful development and ramp of a high-volume or technology development fabrication facility. Define…
Added just now
GH
Respiratory Therapist (RT)
Genesis Healthcare
Albuquerque, NM
- $31 to $35 USD / hour
Initiates, monitors and maintains life support systems for residents in the skilled nursing facility.

Hearst

Technical Support Analyst

Troy, MI, United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2+ years of hands-on experience with SQL and structured data analysis
Posting language: English
Posted: Nov 12, 2026

Original job description

The Opportunity

Are you passionate about turning data into insights and helping customers succeed? As a Technical Support Analyst, you’ll play a critical role in ensuring our customers get the most value from our automotive data products. You’ll troubleshoot complex issues, analyze structured data, and partner closely with internal teams to deliver clear, actionable solutions.

This role combines technical problem-solving with strong communication and collaboration - perfect for someone who enjoys understanding how things work, solving puzzles, and improving the customer experience. You’ll also use AI tools to work more efficiently and help us refine how we apply them in customer service.

Hybrid: This hybrid role is based in our Troy, Michigan office and requires working in the office 3 days per week.

What You’ll Do

• Become a subject matter expert in our products, using your knowledge to provide insights, recommendations, and practical solutions

• Manage customer support requests for our automotive data products from initial request through resolution or handoff, keeping customers updated and following up until issues are resolved

• Use AI tools to support research, analysis, summarization, and drafting, checking their output against reliable source data before using it with customers

• Prioritize work based on urgency and impact, and investigate and confirm reported issues through structured testing and analysis, including API responses and customer files and data deliveries

• Maintain case documentation, troubleshooting guidance, customer instructions, and internal knowledge resources so solutions can be reused

• Utilize SQL queries to extract, analyze, and validate data

• Lead customer meetings that are clear, engaging, and results-focused, building trust and long-term relationships

• Analyze case and customer data to identify trends, monitor customer health, and inform product and service improvements

• Act as the key link between Customer Service, Sales, Product Management, Application Development, and other internal teams

• Create reports and dashboards using tools like SQL, Power BI, and Microsoft Office

• Serve as the voice of the customer within the organization - championing their needs and experiences to drive product and service improvements

• Perform ad hoc data analysis to support business initiatives and customer needs

• Recommend process improvements that enhance efficiency, scalability, and data integrity, including identifying automation opportunities and sharing feedback to improve AI-supported customer service

• Uphold best practices in data management to ensure accuracy and quality across systems

What You’ll Bring

• Bachelor’s degree in Business, Data Analytics, Information Systems, or a related field, OR 5+ years of equivalent professional experience in customer support, data analysis, and/or the automotive industry

• 2+ years of hands-on experience with SQL and structured data analysis

• Understanding of structured data formats such as XML, CSV, and JSON, including working with customer files, data deliveries, and API responses

• Experience using Microsoft SQL Server Management Studio (SSMS)

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Familiarity with Salesforce or similar CRM platforms

• Excellent communication skills - you can explain complex topics clearly to both technical and non-technical audiences

• Strong analytical and problem-solving skills, with a track record of working independently to find solutions

• Calm and organized under pressure, with the ability to manage multiple priorities

• A process-improvement mindset - always looking for ways to make things better, faster, and more efficient

• Adaptable, collaborative, and motivated to learn new technologies and tools

• Comfort using AI tools at work, with the judgment to verify their output and protect customer data

Why You'll Love Working Here

Be part of a team that values innovation, integrity, and customer success
Work alongside talented professionals who are passionate about our customers, data and problem-solving
Enjoy opportunities to learn, grow, and make a measurable impact on our customers and products
Competitive compensation, comprehensive benefits, and a supportive, growth-oriented culture

Benefits

As part of Hearst, MOTOR employees have access to modern, flexible benefits designed to support you and your family. Benefits include:

Medical, dental and vision coverage
401(k) matching
Emotional wellness support
Paid time off
Paid parental leave
LGBTQ+ health services
Additional benefits to meet you and your family’s needs

Apply on job-boards.greenhouse.io About employer

Report this job

Work requirements

Jobs in the United States