Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
AI Engineer ||
Mastercard
O'Fallon, MO
Design end-to-end AI solutions leveraging LLMs, orchestration, and automation
Added 11 mins ago
BH
Solution Architect
Banner Health
Remote, United States
- $51.13 to $85.21 USD / hour
…clinical documentation, triage chatbots, business operations automation, etc.) with AWS, Azure, or other Cloud Service Providers as…
Added 11 mins ago
KS
Clinical Data Manager II
Kelly Services
Oro Valley, AZ
- $40 to $55 USD / hour
Technical Scripting: Advanced hands-on proficiency in Python for script automation, data manipulation, and software integration. Familiarity with additional programming languages (e.g.,…
Added 12 mins ago
Automation Principal Engineer
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Principal Engineer for Network Automation and Software development. The skills for this position are critical to build and deliver a successful plan and service…
Added 12 mins ago
Infrastructure Engineering Manager (Mainframe Database)
Wells Fargo
CHANDLER, AZ
Drive automation and continuous improvement across maintenance, monitoring, change execution, evidence collection, and other repeatable operational processes
Added 12 mins ago
Principal Infrastructure Engineer - Public Cloud Storage
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Storage Engineer in the Public Cloud Storage space to lead the design, engineering, automation, and adoption of cloud-based storage services with a primary focus on…
Added 12 mins ago
Principal Cybersecurity Incident Response Engineer
Wells Fargo
CHANDLER, AZ
Identify gaps exposed through incidents and investigations; develop or recommend new detection logic, investigative techniques, response procedures, and automation opportunities
Added 12 mins ago
Information Security Engineer Security Baseline Configuration
Wells Fargo
CHANDLER, AZ
…established governance and tracking processes while leveraging automation and AI-enabled tools to improve efficiency and consistency. Responsibilities include supporting baseline adoption…
Added 12 mins ago
Systems Operations Manager - Platform Front Line
Wells Fargo
CHANDLER, AZ
Champion simplification and automation, challenging existing processes where a more effective, scalable, or sustainable approach can improve service outcomes
Added 12 mins ago
AE
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
In this role, you may support work across machine learning, generative AI, intelligent automation, data pipelines, retrieval patterns, model evaluation, AI agents, agentic workflows, or…
Added 12 mins ago
Area Growth Manager
Primo Brands
Phoenix, AZ
Work with current sales automation tools to manage appointments, capture prospect data, etc.
Added 12 mins ago
Boiler Service Development Manager
EMCOR Group
Phoenix, AZ
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our…
Added 12 mins ago
EG
Program Manager
Eliassen Group
Phoenix, AZ
- $75 to $80 USD / hour
…portfolio priorities. It will establish tooling, metrics, and automation practices, manage resources and capacity, plan and coordinate initiatives, and partner on technology governance to…
Added 12 mins ago
EG
Cloud Engineer
Eliassen Group
Phoenix, AZ
- $70 to $88 USD / hour
…with conversions and decommissioning. The role will support automation efforts and platform build work using GCP, Go, and Temporal for orchestration, and Azure with Terraform and Python.…
Added 18 mins ago
C
Senior AWS GovCloud Architect
Credence
McLean, VA
- $170,000 to $190,000 USD / year
…infrastructure, Infrastructure as Code (IaC), CI/CD, container platforms, automation, technical solutioning, troubleshooting, monitoring, security, and operational…
Added 18 mins ago
Business Development and Relationship Manager - Gallo Mechanical Service
Gallo Mechanical
Charlotte, NC
Experience in HVAC, Plumbing, and Building Automation systems as well as related service agreements is preferred.
Added 18 mins ago
Software Control Engineer - IS (EE26131)
TMEIC Corporation Americas
Roanoke, VA
· Build control system software files, such as AC and DC drive configurations, motion control, local and remote I/O mapping, automation control, sensors, and human-machine interface
Added 18 mins ago
Field Engineer - PA Models (EE26132)
TMEIC Corporation Americas
Roanoke, VA
· Bachelor’s degree in electrical engineering, mechanical engineering with control automation coursework, materials science, physics, computer engineering or related field or equivalent via…
Added 18 mins ago
I
Chief of Staff
Interlaced
San Diego
- $90,000 to $100,000 USD / year
AI and automation: find the manual, repetitive work across our business and automate it using Claude, n8n, Make and similar tools.
Added 18 mins ago
I
Chief of Staff
Interlaced
San Francisco, CA
- $90,000 to $100,000 USD / year
AI and automation: find the manual, repetitive work across our business and automate it using Claude, n8n, Make and similar tools.
Added 18 mins ago
Campaign Marketing Manager
GOVX
San Diego, CA
Added 18 mins ago
Senior Platform Engineer
Foresight Works Ltd
NY · New York, NY
Are comfortable writing code in Python, Go or a similar language to build tooling and automation.
Added 18 mins ago
Senior Platform Engineer
Foresight Works Ltd
San Francisco, CA
Are comfortable writing code in Python, Go or a similar language to build tooling and automation.
Added 18 mins ago
IT HelpDesk Tier 2 - AZ
CubX Inc.
Phoenix, AZ
PowerShell scripting and automation experience (basic to intermediate)
Added 18 mins ago
Vice President, Commerce (KOSIGN)
Kobalt Music
Los Angeles, CA
Experience using AI for workflow optimization and automation

Closed listing

Hearst

Manager, Product Support

Dallas, TX, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Opportunity

Lead the team that keeps Homecare Homebase (HCHB) customers supported when questions are complex, service risks are high, and reliable follow-through matters. As Manager, Product Support, you will guide the people, performance, and daily operations of an assigned support team, creating the clarity, coaching, coverage, and accountability needed to deliver responsive, high-quality customer service.

Working with Product Support leaders and partners across Product, Development, QA, Reliability Engineering, Client Services, and HR, you will manage escalations, strengthen team capability, and use operational data, knowledge, and automation to reduce avoidable demand. Your leadership will help the department scale while keeping customer and employee outcomes at the center.

Hybrid: This hybrid role is based in Dallas, Texas and requires working in the office as determined by your manager.

What You’ll Do

Lead and develop an assigned Product Support team through clear expectations, regular one-on-ones, recognition, coaching, performance reviews, and individual development plans.
Monitor queue health, workload, aging, service levels, quality, productivity, and customer sentiment; adjust priorities and assignments to protect customer commitments.
Lead customer and operational escalations by establishing ownership, action plans, communication cadence, and closure criteria, including management coverage for on-call escalations.
Assess staffing, schedule coverage, workload, and skill needs; coordinate onboarding and cross-training to maintain resilient primary and backup coverage.
Partner with technical leads, incident managers, Product, Development, QA, Reliability Engineering, and Client Services to resolve difficult issues, address recurring problems, and improve service-transition readiness.
Use performance data, problem trends, knowledge, and automation to prioritize prevention, shift-left opportunities, and practical process improvements that increase capacity and improve the customer experience.
Provide regular reporting on team performance, customer risks, capacity, staffing, skill gaps, trends, and corrective actions, and escalate cross-team decisions at the appropriate time.

What You’ll Bring

Required Qualifications

Demonstrated experience leading people in customer support, technical support, SaaS operations, service delivery, or a comparable environment.
Experience setting goals, coaching performance, providing direct feedback, and managing employee concerns with consistency and sound judgment.
Working knowledge of case management, service levels, customer escalations, incident response, and operational reporting.
Ability to analyze workload, quality, productivity, capacity, and customer data and turn findings into measurable action.
Strong written and verbal communication skills across employees, customers, peers, technical partners, and senior leaders.
Ability to learn complex products and workflows and facilitate effective decisions among technical specialists.

Preferred Qualifications

Experience in healthcare technology, SaaS, customer support, or another regulated environment.
Experience with ServiceNow, Azure DevOps, Microsoft 365, or comparable work-management and reporting platforms.
Experience with automation, knowledge management, problem management, or shift-left support practices.
Experience managing distributed or hybrid teams and shared on-call responsibilities.

Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

Meaningful work. Make a difference in the lives of clinicians and home-based care teams - and ultimately the patients they serve.
Leaders who care. Work in a culture where leaders value, support and invest in their people.
Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.
A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.

About employer

More about this job

Skills

Coaching
Customer service
Leadership
Adjust priorities
Communication skills
Onboarding
Customer experience
Reporting
Technical support
Case management
Incident response
ServiceNow
Microsoft Azure
DevOps
Microsoft 365

Report this job