Logistics Manager - Home Delivery

Role Overview

Job Summary/Purpose:

To act as a Logistics Manager for the San Antonio Express-News. This position leads a team of full time and part time employees who work with independent newspaper contractors to provide quality delivery service to subscribers, non-subscribers, and our delivery partners.

Primary Responsibilities:

1. Responsible for the timely and dry delivery of all products in an assigned geography.
2. Responsible for facilitating the delivery of all products when they are not managed by a delivery agreement.
3. Responsible for managing and scheduling the efforts and expenses of the Distribution Center staff.
4. Responsible for training and developing Distribution Center staff.
5. Manage route structure, carrier/agent profit analysis, delivery deadlines, and carrier retention to achieve company goals.
6. Maintain/Oversee subscriber files, routers, route lists, and all other routine reports, records and forms in a timely and accurate manner.
7. Contact customers with service related problems; resolve in a timely and permanent manner.
8. Verify the accuracy of information for the Distribution Center going to and coming from independent contractors, customer service, circulation sales, finance, delivery partners, etc.
9. Ensure compliance with independent contractor agreement; recommend corrective action for violations.
10. Assist in subscriber retention and subscriber sales efforts.
11. Communicate progress and problems to supervisor in a timely and accurate manner.
12. Participate and lead Distribution initiatives to achieve company goals and participate in project teams as needed.
13. Maintain a positive work environment for all employees and contractors.
14. Maintain facilities that are clean, safe, and secure. To promote and reinforce Human Resource policies regarding employment, harassment, training, etc. and to take appropriate action as needed to ensure facilities meet all regulatory standards (fire, building codes, OSHA, DOT, AAM, ADA).
15. Other essential duties and tasks as assigned.

Business Relationships:

1. Single Copy
2. Transportation
3. Production
4. Circulation/Distribution Systems Operations
5. Finance
6. Technology

Competencies/Critical Skills:

1. Must have planning, problem solving, statistical, motivational, and oral and written communication skills.
2. Must have computer skills using MS Office, MS Outlook, MS Excel, and MS Word.
3. Must be able to work in a Team Environment
4. Must be a Self-Starter.
5. Must be able to work a flexible schedule; ability to deliver papers while driving.
6. Must have and always maintain reliable transportation, valid Texas driver’s license, and proof of auto liability insurance.
7. Must have the ability to work in a fast paced constantly changing production environment.
8. Must have a High School Education.
9. Bi-Lingual would be a plus.

Describe the most challenging aspect of this position:

1. Hours and days worked throughout the work week.
2. Learning how to manage employees and contractors in a fast paced operation

What type of decisions does this person have the authority to make without a supervisor’s approval?

All scheduling and operational decisions as it affects the overall operation on a daily and weekly basis.

What type of decisions does this position refer to others for approval?

Any personnel issues or financial decisions above budgeted amount.

What are the measures of success for this position?

1. Customer Service-Complaints per thousand.
2. Carrier need as a percentage of total carriers.
3. Industry and Hearst accepted KPI’s.
4. Managing and training their staff to operate a team environment

What is the most relevant financial responsibility of this position and is the Global/National/Local (in local currency):

Logistics Manager will have an expense budget that needs to be met and to manage

Experience, Qualifications, Technical Requirements, Education

Required/Preferred

Three years of Management experience in a fast paced, deadline oriented customer service field

Preferred

Newspaper experience

Preferred

4 Year College Degree

Preferred

High School Education

Required

Walking-Sitting-Climbing Stairs

Required

Lifting to 35 pounds, Pushing or pulling up to 65 pounds

Required

Computer skills, MS Office, MS Outlook, MS Excel, MS Word

Required

Repetitive finger movements, twisting or pressure involving wrists and hands

Required

• Must have and always maintain reliable transportation, valid Texas driver’s license, and proof of auto liability insurance.

Bilingual preferred

Hearst Newspapers’ central and administrative teams support the full business, including our local newsrooms, audience and revenue teams, technology, finance, human resources and other essential business functions. Together, these teams provide the expertise, systems and operational support that help our employees do their best work and enable our news organizations to serve readers, customers and communities.

Additional Information

• Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.
• Accommodations: We are committed to an accessible application process. If you need an accommodation to apply, please contact hnpemployment@hearst.com. This email address is for accommodation requests only.

Benefits

We support our employees through personal and professional development and promote physical, financial and emotional wellbeing for employees and their families. Our benefits include:

• Physical Wellbeing: Medical, dental and vision coverage to help keep you and your family healthy.
• Invest in the Future: Competitive retirement plan with a matching program in most markets.
• Generous Paid Time Off: Ample time off, including holidays and vacation.
• Paid Parental Leave: Paid leave to support growing families and new parents.
• Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
• Emotional Wellbeing: Mental wellness benefits to support your emotional wellbeing.
• LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for individual needs.
• Fertility Coverage & Menopause Support: Support throughout different stages of your health and family journey.
• Pet Wellness Reimbursement & Rover Credits: Support to help keep your pets happy and healthy.
• And more: Learn more about additional benefits and details here.