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MOMOFUKU
Los Angeles, CA
- $18.42 USD / hour
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Brother International Corporation
Bartlett, TN
- $80,000 to $95,000 USD / year
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Advanced Mfg Engineer Sr Adv
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Torrance, CA
…organizational link between Integrated Supply Chain and the product development functions of Engineering, Program Management, and the Strategic Business Units. AME-NPI participates in the…
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Dedicated Training Resources and Learning & Development Programs
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AP Chemistry/Biology Tutor
C2 Education
Centreville, VA
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…educational philosophy. This role focuses on fostering a positive learning environment and supporting student academic growth and…
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Paraeducator - Non-Mainstream SpEd FOSS Program SUPPORT
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…Certificate of the state mandated Paraeducator Certificate Program per State requirements. Paraeducator Certificate Program is dependent upon State…
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Pharmacy Operations Manager
Walgreens
CHARLES TOWN, WV
- $22.5 to $35.75 USD / hour
…business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.…
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Pharmacy Operations Manager
Walgreens
STERLING, VA
- $22.5 to $35.75 USD / hour
…business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.…
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Inventory Specialist
Walgreens
FRISCO, TX
- $17.5 to $22.5 USD / hour
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MIDLAND, TX
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MC KENZIE, TN
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MILLINGTON, TN
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
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Emerging Store Manager
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MARYVILLE, TN
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
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Inventory Specialist
Walgreens
NORTH SMITHFIELD, RI
- $18.5 to $23.5 USD / hour
…including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability…
Added 2 mins ago
W
Inventory Specialist
Walgreens
MOUNT WASHINGTON, OH
- $17.5 to $22.5 USD / hour
…including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability…
Added 2 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CONCORD, NC
- $16 to $20 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
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Pharmacy Operations Manager
Walgreens
ABERDEEN, NC
- $22.5 to $35.75 USD / hour
…business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.…
Added 3 mins ago
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Inventory Specialist
Walgreens
KENMORE, NY
- $18.5 to $23.5 USD / hour
…including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability…
Added 3 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
EAST GREENBUSH, NY
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 3 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
RIO RANCHO, NM
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 3 mins ago
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Pharmacy Operations Manager
Walgreens
ALBUQUERQUE, NM
- $22.5 to $35.75 USD / hour
…business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.…
Added 3 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
SICKLERVILLE, NJ
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 3 mins ago
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Store Manager Unassigned
Walgreens
FREEHOLD, NJ
- $27.16 to $48.56 USD / hour
Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Specialist

Carmel, NY, United States

$18 to $21 USD / hour

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Job details

Pay: $18 to $21 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Position Details Schedule: Part-time, Monday–Friday Shift: One consistent 6-hour weekday shift assigned at hire based on program needs Pay: $18–$21/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Available shifts:

8:00 AM–2:00 PM
9:00 AM–3:00 PM
11:00 AM–5:00 PM

Part-Time Benefits Include:

Employer-paid childcare for children enrolled in our program on the days and during the hours you work
Telehealth, vision, and dental coverage
401(k) for eligible employees
Paid sick time
On-demand pay
Professional development and career advancement opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Specialist to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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