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HG
Manager Quality Assurance - Non Comp
Hilton Grand Vacations
Honolulu, HI
- $86,000 to $94,000 USD / year
Hilton Grand Vacations is seeking an experienced and driven Quality Assurance Manager to lead, develop, and elevate our Quality Assurance team. This leadership role is responsible for…
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Manager, Payer Advisory Services - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
Achieve annual performance objectives related to utilization, client satisfaction, innovation, delivery excellence, and operational goals
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Environmental Project Manager (Noise)
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United States
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Senior Manager, Test Operations
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Added 2 mins ago
Advanced Electrical Engineer
Aerospace
Phoenix, AZ
…publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused…
Added 3 mins ago
DO
Accounting Administrator II (Sup)
Department of General Services
CA
- $7,872 to $9,781 USD / month
…Accounting Administrator II (AAII) will perform as a multi-sectional manager for critical operational units (Accounts Receivable & Cash Management and Accounts Payable). The AA II will…
Added 3 mins ago
Practice Manager
Sound physicians
Rocky Mount, NC
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Associate, Event and Venue Management
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…briefing and reporting materials, and give the Event General Manager dependable operational…
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Project Manager, Quality & Commissioning, NA
Vantage Data Centers Management Company LLC
New Albany, OH
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Maintenance Supervisor
Loos & Co
Pomfret, CT
…in three countries, 750+ employees, and over six decades of excellence, Loos & Co solutions are found in mission critical flight control applications. Our precision-manufactured components…
Added 5 mins ago
Purchasing Professional
Loos & Co
Pomfret, CT
…in three countries, 750+ employees, and over six decades of excellence, Loos & Co solutions are found in mission critical flight control applications. Our precision-manufactured components…
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DC Operations Manager - 2nd Shift
Premium Brands Services LLC
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…innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good…
Added 9 mins ago
Business Operations Strategy & Planning Specialist Professional
HITACHI VANTARA LLC
United States
This role reports to the Manager of Operations & PMO and partners closely with other vertical teams within the GSX group and other business partners across Hitachi Vantara.
Added 10 mins ago
OI
2nd Assistant Manager
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FOREST HILL, MD
- $17.25 USD / hour
…inspection through innovative technologies, customer focus and operational excellence. Our Second Assistant Manager supports leadership by managing day-to-day operations of the station,…
Added 10 mins ago
Sr Manager, Engineering Services
Aspire Bakeries Careers
Swedesboro, NJ
We are seeking a Sr. Manager, Engineering Services to join our team at our Swedesboro, NJ. Bakey. As a Sr. Manager, Engineering Services, you will lead project management, capital program…
Added 13 mins ago
Pharmacy Technician
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Pharmacy Technician
Virginia CVS Pharmacy, L.L.C.
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Pharmacy Technician
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Pharmacy Technician
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Pharmacy Technician
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Pharmacy Technician
CVS Pharmacy, Inc.
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Pharmacy Technician
CVS Pharmacy, Inc.
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Pharmacy Technician
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As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
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Pharmacy Technician
Pennsylvania CVS Pharmacy, L.L.C.
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As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
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Pharmacy Technician
Ohio CVS Stores, L.L.C.
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HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Poughkeepsie, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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More about this job

Skills

Customer experience
Customer service
Process improvement
Child care
Scheduling
Documentation
Workflow
Administrative support
Communication skills
Attention to detail
Time management
Adaptability
Case management
Bilingualism

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