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Added 1 min ago
OO
Accounting Specialist
Office of Shared Administration (WV)
Charleston, WV
- $16.59 to $27.64 USD / hour
Reports To: Grants and Compliance Manager, Rural Health Transformation Program
Added 1 min ago
OO
Program Manager
Office of Shared Administration (WV)
Charleston, WV
- $27.66 to $46.09 USD / hour
Reports To: Stakeholder Engagement and Communications Program Manager, RHTP
Added 9 mins ago
Service Quality Manager - Columbia, MD
Rohde & Schwarz
Columbia, MD
…improvement. The successful candidate will oversee quality assurance programs and corrective action processes while ensuring compliance with industry standards including ISO 9001, AS9100,…
Added 9 mins ago
VS
AI Connect Outside Plant Associate Director
Verizon Services Corp. BC
Basking Ridge, NJ · Bloomington, CA · Irving, TX · Houston, TX · West Jordan, UT · Temple Terrace, FL · Minneapolis, MN · Walnut Creek, CA · Indianapolis, IN
- $114,000 to $219,000 USD / year
Providing technical direction and executive oversight for large-scale fiber optic infrastructure programs across ULH and Metro markets, ensuring builds align with AI Connect capacity…
Added 13 mins ago
Actuarial Analyst
Elevance Health
Saint Louis, MO
…a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered…
Added 13 mins ago
WI
(USA) Pharmacy Manager, Store # 00967
Walmart Inc.
FL
- $112,000 to $197,000 USD / year
…pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists and pharmacy staff to take care of patients in the community. This is a great…
Added 13 mins ago
WU
Area Manager S5 IL9
Wal-Mart.com USA, LLC
IL
- $65,500 to $98,000 USD / year
…part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.…
Added 14 mins ago
Commercial Account Manager IV, Networking
Hewlett Packard Enterprise
All, TX
Added 14 mins ago
DoD Regional Sales Manager - US Navy & Marine Corps
Hewlett Packard Enterprise
All, CA · All, DC · All, SC
HPE Networking is seeking an experienced and results-oriented Regional Sales Manager (RSM) to lead a team of seven Territory Managers supporting strategic U.S. Navy and U.S. Marine Corps…
Added 14 mins ago
Senior Account Manager - Cloud Service Providers
Hewlett Packard Enterprise
All, TX · All, IL · All, CA
…sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job…
Added 14 mins ago
Senior Product Manager, Data Center & AI Networking Hardware
Hewlett Packard Enterprise
Sunnyvale, CA
Lead selected NPI programs as the Product Line Manager when needed, driving product definition, cross-functional alignment, risk resolution, launch readiness, and timely market introduction.
Added 14 mins ago
Senior Principal, Product Manager - Data Center and AI Networking Hardware Architecture
Hewlett Packard Enterprise
Sunnyvale, CA
When needed, serve as Product Line Manager (PLM) for selected NPI programs by defining product requirements, leading cross-functional execution, and managing the product lifecycle across…
Added 14 mins ago
Senior Manager, Hardware Engineering
Hewlett Packard Enterprise
Sunnyvale, CA
We are looking for a highly skilled and dynamic Senior Hardware Manager to join our team and lead the hardware development and release processes. This role is ideal for someone with…
Added 17 mins ago
Wildland Firefighter/Ranger (Berrien)
Forestry Commission, State
United States
Participates in forestry related services and programs such as reforestation, community and school activities.
Added 18 mins ago
Occupational Health & Safety (OHS) Program Manager
SGS North America
Olympia, WA
We are seeking an experienced OHS Program Manager to lead the development, implementation, and continuous improvement of occupational health and safety programs supporting innovative…
Added 18 mins ago
Automotive Finance Consultant - Land Rover Lynnwood
Holman Automotive Group Inc.
Seattle, WA
2-5 years of experience as automotive finance manager preferred
Added 18 mins ago
Learning Program Manager
Generac Power Systems Inc
Waukesha, WI
The Learning Program Manager is responsible for designing, developing, implementing, delivering, evaluating, and managing innovative learning and development programs for all company levels…
Added 18 mins ago
HR Shared Services Specialist II
Generac Power Systems Inc
Waukesha, WI
Delivers positive, prompt, and effective HR customer service to internal customers as an escalation point for complex tickets, related to HR programs, policies, and systems.
Added 18 mins ago
HIRING POOL: Assistant Plant Manager (2026-2027)
Pasco County Schools
Land O' Lakes, FL
APPLICATION FOR ASSISTANT PLANT MANAGER CANDIDATE LIST
Added 18 mins ago
HIRING POOL: Plant Manager (2026-2027)
Pasco County Schools
Land O' Lakes, FL
…national origin, marital status, disability, or age in its programs, services, and activities or in its hiring and employment…
Added 19 mins ago
ASST REGISTRAR
Rutgers University-New Brunswick
NJ
Innovative academic offerings include bachelor’s, master’s, post-master’s, DNP and Ph.D. programs that are preparing nurse leaders of today and tomorrow at campuses located in Newark, New…
Added 19 mins ago
EE
USR - Well Service- Rig Manager, Operator, Relief Operator, Derrickhand, Floorhand
Ensign Energy Services Inc.
CO · Midland-Odessa, TX
- $23 to $30 USD / hour
Well Service- RIG MANAGER, OPERATOR, RELIEF OPERATOR, DERRICKHAND, FLOORHAND
Added 24 mins ago
Maintenance Technician, Facilities I
SPCA of Texas
Dallas, TX
Additional tasks assigned by Maintenance Manager.
Added 25 mins ago
H
Staff Professional II (Geotechnical) - Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $65,000 to $90,000 USD / year
…toward experience level. The candidate may serve as Project Manager for Geotechnical or CMT…
Added 28 mins ago
Senior Project Controls Manager - Aviation
STV Incorporated
San Francisco, CA
STV is seeking a Senior Project Controls Manager to join our growing Project Controls team in multiple client office locations across the United States. This leadership role will support…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Poughkeepsie, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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More about this job

Skills

Customer experience
Customer service
Process improvement
Child care
Scheduling
Documentation
Workflow
Administrative support
Communication skills
Attention to detail
Time management
Adaptability
Case management
Bilingualism

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