Jobs in the United States

25+ jobs

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Added 2 mins ago
AH
Hotel Revenue Manager
A&R Hospitality LLC
GULF SHORES, AL
- $70,000 to $95,000 USD / year
Hotel Revenue Manager (Multi-Property Portfolio)
Added 2 mins ago
Mechanical Engineer II or III
Integrated Production Systems, Inc
ARLINGTON, TX
…Controls, Manufacturing, and Supply Chain; Contribute to product development and supports the integration of mechanical components into overall product…
Added 2 mins ago
Assistant Operations Manager | Le Petit Pali Laguna Beach
Palisociety
Laguna Beach, CA
The Assistant Operations Manager keeps Le Petit Pali Laguna running smoothly across Front Desk, Guest Services, and Food & Beverage, providing hands-on leadership, administrative oversight,…
Added 7 mins ago
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Deputy HR Director
Austin, TX
- $115,000.08 USD / year
…director and will be a vital partner in policy management, process improvement, customer service, and day-to-day operations in…
Added 21 mins ago
SM
General Clerk III
Sierra Management And Technologies Inc
Orange Park, FL
- $20.46 USD / hour
…industry-leading technologies in software engineering and application development. We solve our nation’s most complex, next-generation modernization and readiness challenges across defense,…
Added 23 mins ago
Clinic Operations Manager III
Samaritan Health Services
Corvallis, OR
If responsible for a leadership development project, one (1) year experience as an SHS Clinic Operations Manager II required.
Added 27 mins ago
Oracle HCM Platform Manager
QualityAI
Santa Clara, CA
This is a hands-on platform operations and lead analyst role with responsibility for building out an internal HCM team and leading the Application Managed Services (AMS) partner. The…
Added 31 mins ago
PO
Administrative Assistant
Pacific Office Automation
Austin, TX
- $20 to $21 USD / hour
With 50 years of success in office technology sales and service, POA partners with industry-leading manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more. We are…
Added 31 mins ago
PO
IT Technical Account Manager
Pacific Office Automation
Seattle, WA
- $60,000 to $100,000 USD / year
A good understanding of general IT operations and service management
Added 41 mins ago
Area Manager, Devices and Services Physical Security
Amazon.com Services LLC
Sunnyvale, CA
…seeks a seasoned corporate security leader to serve as an Area Manager for Amazon Devices & Services (D&S) spaces primarily at West Coast sites and also across AMER. This position demands…
Added 46 mins ago
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Parts Manager
GPAC
Ridgeland, SC
- $80,000 to $120,000 USD / year
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 46 mins ago
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Parts Manager
GPAC
Florence, SC
- $80,000 to $120,000 USD / year
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 46 mins ago
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Parts Manager
GPAC
Spartanburg, SC
- $80,000 to $120,000 USD / year
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 47 mins ago
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Parts Manager
GPAC
Conway, SC
- $80,000 to $120,000 USD / year
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 47 mins ago
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Parts Manager
GPAC
Lancaster, SC
- $80,000 to $120,000 USD / year
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 47 mins ago
Specialty Unit Chg RN - Hospital - Transitional Care Unit - DOU - Zion
Kaiser Permanente
San Diego, CA
Coordinates departmental operations and delegates tasks appropriately. Is an excellent staff role model for professional nursing practice (e.g. RN/MD Collaborating for Outcomes, Just…
Added 53 mins ago
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Key Account Manager- Pet Specialty
GPAC
Douglasville, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.
Added 53 mins ago
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Key Account Manager- Pet Specialty
GPAC
Mableton, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.
Added 54 mins ago
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Key Account Manager- Pet Specialty
GPAC
Atlanta, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.
Added 54 mins ago
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Key Account Manager- Pet Specialty
GPAC
Powder Springs, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.
Added 54 mins ago
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Key Account Manager- Pet Specialty
GPAC
Canton, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.
Added 54 mins ago
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Key Account Manager- Pet Specialty
GPAC
Dallas, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.
Added 54 mins ago
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Key Account Manager- Pet Specialty
GPAC
Snellville, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.
Added 54 mins ago
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Key Account Manager- Pet Specialty
GPAC
Clarkston, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.
Added 54 mins ago
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Key Account Manager- Pet Specialty
GPAC
Austell, GA
- $80,000 to $100,000 USD / year
gpac is partnered with a growing premium CPG manufacturer seeking a Key Account Manager – Pet Specialty to join its sales team in Atlanta, GA.

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Danbury, CT, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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