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Patient Benefits Representative Team Lead-Radiation
The US Oncology Network
Plano, TX
…new hires. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business…
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Commercial Credit Administrator
BANK OF MARIN
Rancho Cordova, CA · Novato, CA
…for a Commercial Credit Administrator to join our Credit Risk Management team in Rancho Cordova,…
Added 1 min ago
AU
Director Project Controls, Data Centers
AtkinsRealis USA Inc.
United States
- $200,000 to $250,000 USD / year
AtkinsRéalis is one of the world’s most respected design, engineering, and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering,…
Added 3 mins ago
EM
Guest Services Rep Part Time-104020
ESA Management, LLC
Nashville, TN
- Part-time
Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
Added 4 mins ago
GA
Occupational Therapist (OT) - School Based
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Hauppauge, NY
- $70 to $90 USD / hour
Training workshops for which professional development credit may be earned
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Emerging Store Manager
Walgreens
PROVIDENCE, RI
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member…
Added 5 mins ago
Emerging Store Manager
Walgreens
COVENTRY, RI
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member…
Added 5 mins ago
Emerging Store Manager
Walgreens
NORTH PROVIDENCE, RI
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member…
Added 5 mins ago
Emerging Store Manager
Walgreens
PROVIDENCE, RI
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member…
Added 5 mins ago
Emerging Store Manager
Walgreens
NORTH PROVIDENCE, RI
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member…
Added 5 mins ago
Emerging Store Manager
Walgreens
WARWICK, RI
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member…
Added 5 mins ago
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Inventory Specialist
Walgreens
PEACHTREE CORNERS, GA
- $17.5 to $22.5 USD / hour
Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy…
Added 5 mins ago
Emerging Store Manager
Walgreens
BELLEAIR BLUFFS, FL
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member…
Added 5 mins ago
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Shift Lead
Walgreens
AURORA, CO
- $18.5 to $23.5 USD / hour
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the…
Added 7 mins ago
Supervisor, Hardware Reliability (Starlink)
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Identify development opportunities for team members that align with both individual growth and Starlink program goals
Added 15 mins ago
Division Administrator - Anesthesiology
The Medical College of Wisconsin, Inc.
Milwaukee, WI
Responsible for the division’s fiscal operations as well as recruitment, hiring, training, disciplinary action, and performance evaluation processes.
Added 19 mins ago
3:00pm - 9:00pm Team Member Shifts
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…wherever life takes you. From flexible schedules and on-the-job training to career paths that can take you from crew to management, McDonald’s is committed to your success. Our tuition…
Added 19 mins ago
GA
Occupational Therapist (OT) - School Based
Genesis Administrative Services
Hauppauge, NY
- $70 to $90 USD / hour
Training workshops for which professional development credit may be earned
Added 19 mins ago
4:00 am - 11:00 am Team Member Shifts
McDonald's
MEREDITH, NH
…wherever life takes you. From flexible schedules and on-the-job training to career paths that can take you from crew to management, McDonald’s is committed to your success. Our tuition…
Added 19 mins ago
$16/HR Opening Team Members
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LINCOLN, NH
…wherever life takes you. From flexible schedules and on-the-job training to career paths that can take you from crew to management, McDonald’s is committed to your success. Our tuition…
Added 19 mins ago
9:00am -2:00pm Team Member Shifts
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TILTON, NH
…wherever life takes you. From flexible schedules and on-the-job training to career paths that can take you from crew to management, McDonald’s is committed to your success. Our tuition…
Added 19 mins ago
4:00 am - 11:00 am Team Member Shifts
McDonald's
TILTON, NH
…wherever life takes you. From flexible schedules and on-the-job training to career paths that can take you from crew to management, McDonald’s is committed to your success. Our tuition…
Added 19 mins ago
7:00am -3:00pm Team Member Shifts
McDonald's
FRANKLIN, NH
…wherever life takes you. From flexible schedules and on-the-job training to career paths that can take you from crew to management, McDonald’s is committed to your success. Our tuition…
Added 19 mins ago
4:00pm - 8:00pm Team Member Shifts
McDonald's
FRANKLIN, NH
…wherever life takes you. From flexible schedules and on-the-job training to career paths that can take you from crew to management, McDonald’s is committed to your success. Our tuition…
Added 19 mins ago
Quality Control Inspector Class A -2nd shift, 4 Day Work Week
Granite State Manufacturing
Manchester, NH
Supports inspection duties, quality objectives, and the Quality Management System.

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Danbury, CT, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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