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Part Time, Entry Level Phlebotomist
USA - 3387 BioLife Plasma Services, LP
Thornton, CO
- Part-time
…will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener…
Added just now
Plasma Center Registered Nurse (RN)
USA - 3387 BioLife Plasma Services, LP
Tukwila, WA
…will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support…
Added 7 mins ago
Registered Nurse– Northern Massachusetts (2)
Vitra Health
Remote, United States
…individuals with complex care needs - supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified…
Added 7 mins ago
Registered Nurse Southeastern Massachusetts (5)
Vitra Health
Remote, United States
…individuals with complex care needs - supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified…
Added 7 mins ago
MCU Offshore Project Manager
GE Vernova
Unspecified, MA
…exchanges on offshore wind turbines. As the Offshore MCU Project Manager, you'll take on a strategic leadership role overseeing the full lifecycle of heavy corrective maintenance projects -…
Added 7 mins ago
Merrill Advisor Development Program - Financial Advisor: Suburban Boston Market
Bank of America
Wellesley Hills, MA
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 7 mins ago
Deputy Operations Manager
Leidos
Concord, MA
Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting…
Added 7 mins ago
Business Development Manager-USAF/USSF
CACI International
Concord, MA
CACI is seeking a highly driven, strategic, and results-oriented Business Development Manager to drive the next phase of growth within CACI’s Enterprise IT and Digital Solutions markets…
Added 7 mins ago
MRI Technologist $20K Sign-On Incentive
Dana-Farber Cancer Institute
CHESTNUT HILL, MA
Working under the direction of the MRI Manager, MRI Supervisor, and MRI Clinical Director, the MRI technologist is responsible for performing all technical procedures within MRI as…
Added 7 mins ago
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Laboratory Technician
Saint-Gobain
Billerica, MA
- $21 to $35 USD / hour
As a Laboratory Technician, reporting to the Laboratory Manager, you will support the day-to-day operation of the Chryso application laboratory. This will include performing a combination…
Added 7 mins ago
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Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…
Added 7 mins ago
JH
Store Manager
Jetro Holdings, Inc
New Bedford, MA
- $39.66 to $40.99 USD / hour
The Store Manager is responsible for overseeing all aspects of Retail, Grocery and Warehouse operations, including financial performance, compliance, inventory management, customer service,…
Added 7 mins ago
Sustainment Financial Analyst (P2) *HYBRID*
RTX Corporation
tewksbury, MA
…Financial Analyst, reporting directly to the Sustainment Business Manager. You will serve as the lead for active contracts. You will be a strategic business partner to the program…
Added 7 mins ago
Environmental Services Aide III
Tufts Medicine
Lowell, MA
Under the direction of the Supervisor/Site Manager, this position performs a variety of housekeeping and administrative tasks and assists in the supervision of housekeeping employees in the…
Added 7 mins ago
Senior Manager - Strategy Analysis (Hybrid)
RTX Corporation
woburn, MA
Deliver timely, actionable intelligence on market trends and key customer budget priorities to support strategic planning.
Added 7 mins ago
FM
Patient Intake Coordinator
Fresenius Medical Care
Waltham, MA
- $19 to $29 USD / hour
The Patient Intake Coordinator requires excellent sales and customer service skills. This position is responsible for placing new and existing patients with Fresenius Kidney Care (FKC).…
Added 7 mins ago
FM
RN Clinical Implementation Specialist
Fresenius Medical Care
Waltham, MA
- $79,000 to $133,000 USD / year
The Clinical Services Initiatives Manager plays a critical role in coordinating and facilitating the successful implementation of enterprise clinical initiatives across Fresenius Kidney…
Added 7 mins ago
Merrill Advisor Development Program - Financial Advisor: Central Shoreline Market
Bank of America
Springfield, MA
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 7 mins ago
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Security Officer Variable Shift Patrol
Allied Universal
Cambridge, MA
- $22.02 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 7 mins ago
Sr Sales Training Manager - East Coast Remote
ThermoFisher Scientific
Cambridge, MA · Waltham, MA
The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the…
Added 7 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Boston, MA
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
Added 7 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Boston, MA
…offerings at an important point in their evolution. As Portfolio Manager for Knowledge Suite and Pearson Live Training, you will help position these products at the center of enterprise…
Added 7 mins ago
Registered Nurse Boston Region
Vitra Health
Boston, MA
…individuals with complex care needs - supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified…
Added 7 mins ago
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M365 Support Engineer
TEKsystems
Boston, MA
- $40 to $55 USD / hour
There are 2 long term contract positions for M365 Support Engineers, with an emphasis on Exchange Online, Teams and Sharepoint. This team needs to be able to troubleshoot M365 at the Server…
Added 7 mins ago
Administrative Relationship Manager Leader
EY
Boston, MA
Join our Enterprise Support Services (ESS) team and you’ll be an integral part of our business enablement function that keeps our organization running strong. The Administrative Services…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Danbury, CT, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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