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Added 3 mins ago
DeNovo Financial Center Manager - Springfield, TN
Fifth Third Bank, N.A.
White House, TN
GENERAL FUNCTION:The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,…
Added 3 mins ago
V
Assistant Manager
Valvoline
Covington, TN
- $20 USD / hour
From day one, you’ll get the hands-on training and support you need to thrive as an Assistant Service Center Manager. All you need to do is bring your positive attitude, attention to…
Added 3 mins ago
Project Manager, HPDU
BWX Technologies, Inc.
Jonesborough, TN
The Mid-Career Project Manager owns and drives defined portions of the HPDU Project and is accountable for integrating scope, schedule, cost, risk, resources, and stakeholder commitments…
Added 3 mins ago
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Arts Programs Coordinator - The Office of Economic Development & Cultural Affairs
City of San Jose
San Jose, CA
- $96,576.48 to $117,455.52 USD / year
The City Manager’s Office of Economic Development & Cultural Affairs (OEDCA) has three integrated divisions:
Added 3 mins ago
AUKUS Engineer 1 -- Design Eng -- Process
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Erwin, TN
…engineering techniques, procedures, and criteria under guidance of a manager or experienced engineer. Assignments are designed to develop professional work knowledge and abilities. Works…
Added 3 mins ago
DeNovo Financial Center Manager - Nolensville, TN
Fifth Third Bank, N.A.
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GENERAL FUNCTION:The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,…
Added 3 mins ago
Nursing Assistant-Float Pool
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Added 4 mins ago
DeNovo Financial Center Manager - Northwest Crossing (Knoxville, TN)
Fifth Third Bank, N.A.
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GENERAL FUNCTION:The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,…
Added 4 mins ago
Global Product Manager - Pediatric Spine Portfolio
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…spine surgeons, cross-functional business leaders, product development teams, and the commercial organization, you will help identify unmet clinical needs, translate customer insights into…
Added 4 mins ago
Staff Machine Learning Engineer - Mapping
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Nashville, TN
We are looking for a Staff Machine Learning Engineer to serve as a technical leader for automated map reconstruction within our Mapping Engineering team.
Added 4 mins ago
Financial Center Manager - West Nashville (TN South Region)
Fifth Third Bank, N.A.
Nashville, TN
GENERAL FUNCTION:The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,…
Added 4 mins ago
Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking
Amazon
Nashville, TN
Cross-Functional Program Management: Lead working relationships with stakeholders across Customer Experience, Operations, Learning and Development, Packaging Strategy, Returns, and Services…
Added 4 mins ago
Sr. Mgr Learning & Development, Amazon Health Services Learning and Development
Amazon
Nashville, TN
…regulated healthcare environment. We are looking for a Senior Manager of Learning and Development to lead the strategy, design, and delivery of enterprise-wide leadership development,…
Added 4 mins ago
Product Marketing Manager
Meta
Nashville, TN
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 4 mins ago
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Regional Maintenance Manager
CBRE
Nashville, TN
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 4 mins ago
Buyer I or II
Intermountain Health
Nashville, TN
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 4 mins ago
Product Manager - Technical
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Nashville, TN
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 5 mins ago
Network Development Manager
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Nashville, TN
Meta's Network Investments team is responsible for the strategic planning, commercial development, and delivery of one of the world's largest and fastest-growing fiber optic backbone…
Added 5 mins ago
Regulatory Readiness Program Manager
Meta
Nashville, TN
Regulatory Readiness Program Manager Responsibilities:
Added 14 mins ago
Youth and Adolescent Behavioral Health Consultant
Liliuokalani Trust
Honolulu, HI
…expertise in mentoring and supporting staff in their professional development. The Adolescent Behavioral Health Consultant collaborates with the Leadership, Clinicians, Specialists, and…
Added 23 mins ago
Branch Manager - Georgia North Market - Roswell, GA
JPMC page
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Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
Added 24 mins ago
Associate Electronic Technician
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Bartlett, TN
Dedicated Training Resources and Learning & Development Programs
Added 27 mins ago
STEP Field Sales Rep - Surgical
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Remote, United States
The Field STEP Sales Representative participates in an 18-month rotational development program designed to build clinical, technical, and commercial expertise within the Medical Surgical…
Added 36 mins ago
Technical Program Manager ASIC - 6527307
Accenture Flex LLC Company
United States
We are seeking a seasoned Technical Program Manager ASIC to drive end to end program execution across our custom silicon development lifecycle. In this role you will own the delivery of…
Added 36 mins ago
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Territory Manager - Dover NH
Reynolds American
Rochester, NH
- $68,700 USD / year
Reynolds American has an exciting opportunity for a Territory Manager within our Marketing Function in Dover, NH.

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Carmel, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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