Jobs in the United States

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Added 2 mins ago
MD
General Engineer
Missile Defense Agency
Schriever AFB, CO · Redstone Arsenal, AL
- $130,987 to $197,200 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 2 mins ago
FE
Telecommunications Specialist
Federal Emergency Management Agency
Washington, DC
- $121,785 to $158,322 USD / year
Added 2 mins ago
IA
Contract Specialist
Immigration and Customs Enforcement
Orlando, FL · Washington, DC · Irving, TX
- $106,437 to $158,322 USD / year
Advise program officials and senior leadership on acquisition strategies and contracting matters.
Added 2 mins ago
DT
SUPERVISORY CONTRACT SPECIALIST
Defense Threat Reduction Agency
Kirtland AFB, NM
- $149,550 to $194,417 USD / year
…responsible for planning the overall approach to meet contracting program objectives for procuring a variety of complex requirements involving highly specialized procurements of significant…
Added 2 mins ago
NP
Park Guide
National Park Service
San Francisco, CA
- $50,925 to $66,203 USD / year
…or history in a classroom, museum, park or other outdoor or learning institutional setting; working with groups and individuals administrative tasks such as tracking visitor interactions;…
Added 2 mins ago
DS
COUNTRY PORTFOLIO ANALYST (FMS)
Defense Security Cooperation Agency
Arlington, VA
- $169,279 to $197,200 USD / year
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must choose to apply using the (RGP) eligibility. If you are claiming RGP and are…
Added 2 mins ago
CA
Auditor (Financial)
Citizenship and Immigration Services
Camp Springs, MD
- $70,623 to $158,322 USD / year
…direct support to all staff, identify best practices to improve program and process…
Added 6 mins ago
PA
Data Scientist
Patent and Trademark Office
Alexandria, VA
- $143,913 to $187,093 USD / year
Develop and implement tools, procedures, and systems to assess and collect data on the effectiveness of program management processes, workload execution, and organizational requirements,…
Added 6 mins ago
OO
Public Affairs Specialist
Office of the Secretary of the Interior
Location Negotiable After Selection
- $89,508 to $116,362 USD / year
Added 6 mins ago
NP
Park Manager (Superintendent)
National Park Service
Mesa Verde National Park, CO
- $147,945 to $192,331 USD / year
As the Park Manager (Superintendent) you will perform the following major duties:
Added 6 mins ago
NP
Park Manager (Superintendent)
National Park Service
Mesa Verde National Park, CO
- $147,945 to $192,331 USD / year
As the Park Manager (Superintendent) you will perform the following major duties:
Added 9 mins ago
FL
Training Administrator
Federal Law Enforcement Training Centers
Glynco, GA
- $74,978 to $116,362 USD / year
…ensuring that training facilities, instructional resources, and program sequencing are optimized to meet the needs of multiple simultaneous training…
Added 9 mins ago
UA
Navigation Support Specialist
U.S. Army Corps of Engineers
Louisa, KY
- $40,736 to $80,243 USD / year
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Added 16 mins ago
AA
Wildlife Biologist (Project Manager)
Animal and Plant Health Inspection Service
Location Negotiable After Selection
- $89,508 to $145,648 USD / year
If selected, you will be responsible for serving as a project manager and technical advisor on a wide variety of issues involving wildlife damage management (WDM) to the Regional Director's…
Added 16 mins ago
CA
Management and Program Analyst (Workforce Management)
Customs and Border Protection
New York, NY
- $88,005 to $137,128 USD / year
Researching and advising on significant personnel program changes or developments.
Added 16 mins ago
Manager, Clinical Study Start-Up
Penumbra
Remote, United States
The Manager of Clinical Study Start-Up leads the in-house Clinical Research Associate (ICRA) and Clinical Budget Analyst (CBA) teams and oversees study and site start-up activities,…
Added 18 mins ago
MS
MANAGEMENT ANALYST
Military Sealift Command
Naval Base, Norfolk, VA
- $108,019 to $140,426 USD / year
…guidance. | You will review and track planning efforts of all PM42 Program maintenance and repair efforts | You will serve as the Programâs Knowledge Manager, maintains critical…
Added 18 mins ago
IA
Facility Operations Specialist
Immigration and Customs Enforcement
Washington, DC · Florence, AZ · Fort Benning, GA · El Centro, CA · Miami, FL · Batavia, NY · El Paso, TX · Los Fresnos, TX
- $74,678 to $113,185 USD / year
Managing a maintenance program for office or apartment building complexes, hospitals, recreation facilities, military, or other special-purpose installations, including planning maintenance…
Added 18 mins ago
VH
Nursing Assistant
Veterans Health Administration
Chicago, IL
- $39,373 to $64,285 USD / year
The Float Pool Nursing Assistant (NA) provide care under close supervision, are learning to perform complex nursing skills, and will refer issues/questions to supervisors, higher graded…
Added 18 mins ago
CF
Building Manager
Centers for Disease Control and Prevention
Atlanta, GA
- $78,972 to $102,669 USD / year
Added 20 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Pierre, SD
Comfortable using Microsoft Office and learning patient dining technology.
Added 20 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Pierre, SD
Net Zero Manager, Supplier Clean Energy Responsibilities:
Added 20 mins ago
Communications Manager, Long Form Editorial
Meta
Pierre, SD
…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 20 mins ago
Manager - IT Service Management
Maximus
Pierre, SD
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 20 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Pierre, SD
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Carmel, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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