Jobs in the United States

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Added 2 mins ago
Senior Privacy Review Specialist (AI/LLM Governance)
Exadel
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Added 3 mins ago
Fitness Manager - Broward
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Deerfield Beach, FL
Join our team as a Fitness Manager and lead our personal training program to success. You will be responsible for driving revenue, ensuring exceptional customer service, and fostering a…
Added 6 mins ago
A
Senior Transportation Manager
AECOM
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- $165,000 to $200,000 USD / year
AECOM is seeking an experienced Senior Transportation Manager to join our growing Transportation team in Chicago, Illinois. This leadership role is ideal for an accomplished transportation…
Added 7 mins ago
Funeral Home Manager
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…developing a professional and effective staff, and exceeding client family…
Added 20 mins ago
Federal Programs Project Manager, Air Force
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Ability to perform efficiently and independently within the design budget and schedule, to produce high quality deliverables responding to client's program.
Added 21 mins ago
SO
Human Services Consultant
State of Kansas
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Added 22 mins ago
Division Manager
Acuren Inspection, Inc.
Tinley Park, IL
Acuren is seeking a Division Manager to support operations in Tinley Park, IL.
Added 23 mins ago
TC
Designer IB
The Cannon Corporation
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- $40,123 USD / year
Produce architectural documentation under the guidance of the Project Architect, Project Manager or Project Designer.
Added 24 mins ago
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Energy Manager
Jones Lang LaSalle
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- $100,000 to $120,000 USD / year
The Energy Manager will serve on multiple on a single client assignment, leading the development and execution of comprehensive energy management and decarbonization programs. The Energy…
Added 24 mins ago
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Sr. Manager, Acceptance Solutions Sales Executive
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- $176,500 to $332,300 USD / year
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Added 25 mins ago
MW
Retail Sales Manager - Bilingual Spanish
MY WIRELESS
Garland, TX
- $30,929.6 to $55,929.6 USD / year
My Wireless, an AT&T Authorized National Retailer, is currently looking for an experienced Retail Sales Manager that is excited to work in an industry that isn’t likely to slow down. As a…
Added 25 mins ago
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Retail Sales Manager
MY WIRELESS
Phoenix, AZ
- $36,899.2 to $61,899.2 USD / year
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Added 29 mins ago
PMO Lead – Capital Projects & Operational Readiness
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You may be eligible to participate in a Company incentive or bonus program.
Added 29 mins ago
Manager, Partnership Management
Pearson
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…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 29 mins ago
OL
Production Technician I
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Vandalia, IL
- $17 USD / hour
…solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term…
Added 29 mins ago
OL
Production Technician I
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $17 USD / hour
…solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term…
Added 29 mins ago
OL
Logistics Picker
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $16 to $16.5 USD / hour
…solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term…
Added 29 mins ago
OL
Logistics Picker
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $16 to $16.5 USD / hour
…solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term…
Added 29 mins ago
OL
Control Desk Specialist
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $16 to $17 USD / hour
…solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term…
Added 29 mins ago
OL
Control Desk Specialist
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $16 to $17 USD / hour
…solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term…
Added 29 mins ago
Lean Quality Manager
Victoria, TX
Caterpillar is seeking a Lean Quality Manager to lead the integration of Lean Manufacturing principles and Quality Management Systems across the Victoria facility. This role is responsible…
Added 32 mins ago
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Construction Project Manager 5
Actalent
Pecos, TX
- $90 to $110 USD / hour
Previous experience serving as a Construction Manager or Owners Representative on behalf of a client.
Added 33 mins ago
Registered Nurse, RN, Senior Living Visits
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Hockessin, DE
Monitor clients' conditions; reporting changes to Clinical or Client Services Manager
Added 33 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Dover, DE
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 33 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Dover, DE
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Carmel, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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